All Ameridream Real Estate, LLC

October 11, 2016To Whom it may concern,I am writing you in regards to a complaint you received from a former Tenant of mine, [redacted] ***, against All Ameridream Real Estate/Rentals I.DNumber [redacted] I would first like to start by saying that I have been working as a Rental Agent for years and am currently managing close to rental unitsI do not feel I would have stayed in business for this long and be managing this many Rental Units if I were taking advantage of any of my tenants in regards to refunding their Security Deposits.When [redacted] and his girlfriend [redacted] rented the home on [redacted] in Hanover PA [redacted] from me they signed a (Rental Contract)Please see the enclosed contract (labeled #1).Inside of the Contract on Page 6, Section Labeled Security Deposit: Letter BIt clearly tells the Tenant that I do not hold their Security Deposit, the Owner of the rental unit doesAlso states that the Owner of the Rental Unit will be the one refunding their Security DepositThe reason the unit Owner holds the Tenant's Security Deposit is (I do not own any percentage) of any of the Rental Units I managePLEASE TAKENOTE AT THE BOTTOM OF THIS PAGE, [redacted] AND [redacted] INITIALED THE PAGE STATING THAT THEY READ AND UNDERSTOOD WHAT THEY WERE SIGNINGNote: See the (checks labeled #2) that were written out to All Ameridream Rentals from [redacted] for the first months rent and the security deposit then being turned over to the unit Owner minus my commission for renting the unit.Please also see Page of the contract, Section Labeled Relief From Liability: AIt clearly tell the Tenants that I do not own any of the Rental Units I am currently managing, I am PERFORMING A SERVICE TO RENTAL UNIT OWNERSPlease take note again of [redacted] and [redacted] 's initials at the bottom of the page stating they understood what they read.When a Tenant turns in their day Notice to Vacate, I in turn email the notice promptly over to unit Owner(Please see emails labeled #3)This is correspondence going back and forth from my assistant, Kelsey, and the unit Owner over the damages to the [redacted] unit and a courtesy letter Kelsey typed for the unit Owner to the TenantsPlease read the part of the email that unit Owner is verifying to us that he did in fact put the Security Deposit refund letter in the mail on time to [redacted] and [redacted] .(Please see Security Deposit refund letter to [redacted] and [redacted] labeled #4)I am not aware if you are familiar with Landlord Tenant Law, the Security Deposit refund letter must be (post marked) no later than days from the date the Tenants turn in their keys to the property they are vacating from [redacted] turned in the keys to the home on May 31, as per the email from the home owner, the Security Deposit refund letter was post marked June 30, I want to note that the home owner lives in California.Regarding the enclosed (packet labeled #5) please take notice of the excellent condition the home was in on the insideThe unit owner had just spent close to 10,dollars fixing the home up in order for me to rent it.(Packet labeled H6) contains pictures of the way [redacted] and [redacted] left the unitAll of the floor in the entire home had to be repainted because [redacted] and [redacted] either did not bother to read their Rental Contract or just did not carePlease see Page 19, Section Wany uncovered flooring must be covered with rugs to prevent DAMAGE by the TenantThere was also three places on three different walls in the home that had big holes in the wallsThose three rooms had to be patched and repainted.In my closing statement, I want to say that I think [redacted] and [redacted] are (PLAYERS)I believe they did receive the Security Deposit Refund letter with the correct post mark date of June 30, and did not like the fact that instead of getting a refund, they owed the home Owner money as indicated in the letter due to the condition the home was left in.As a Desired Outcome/Settlement: I would like [redacted] and [redacted] to write a letter to the Owner of [redacted] home apologizing for the condition in which they left his home and the loss of rental income due to the down time that involved to get the house back to rentable condition.Thank You, Carolyn S [redacted] Rental Agent

November 7, 2016Regarding your first rebuttal it's clear to me that you are not knowledgeable in (Real Estate Law)I explained in my last letter why the Real Estate Broker signed for the home owner [redacted] ***.Answering your second concern, the acceptance letter I submitted (is relevant)The letter had nothing to do with proving you and [redacted] rented the home, the Rental Contract that I submitted previously with your and [redacted] 's signature and initials on it proved thatThis letter was to prove (your acceptance) to rent the home by the home Owner.In regards to your third statement, I disagreeYou and [redacted] showed up at my office with you Money Orders already made payable to All Ameridream Real EstateIt makes NO SENCE for me to take the time to clearly put directions in writing for the tenants not to follow them than verbally change themThe fact is I didn't want to embarrass you and [redacted] that the Security Deposit Money Orders were made out incorrectlyIt clearly told you in the Rental Application then again on the Rental Contract who the Security Deposit was to be made payable toWhich again, I proved the money was turned over to the home owner[redacted] , there was no unfair trade practices done here no matter how hard you try to prove this because everything was in writingAll you needed to do was read and (follow the directions).I already proved a Security Deposit refund letter was prepared and mailed to you by the email correspondence back and forth from my office to theownerI truly believe you received this letter but due to the fact you ended up owing the home Owner money because of the way the home was left you will not acknowledge receipt of the letterFor the second time the Landlord Tenant Act does not require the Security Deposit letter to be mailed certified.Why would you mail a certified letter to my Real Estate Office in regards to your Security Deposit refund after you came into my office asking for the home owners address this makes no sense to meAgain the Rental Contract you signed clearly told you that the home owner would be holding your Security Deposit[redacted] , in regards to not knowing if the home owner existsAll you would have had to do was look up who owned the home you rented and you would have had your answerAny Real Estate Company would have been happy to provide you with that information.When I relayed to the home Owner your claim that a letter was mailed to him then returned as undeliverableHe said that was impossible unless you labeled the letter incorrectly[redacted] in my closing I would like to say again that I am a very experienced Rental Agent with years under my beltOver my career I have made mistakes but have made a point of learning from themI have this business set up the way I do for a VERY GOOD REASON.You can sue my Real Estate Company until the cows come home and you will receive nothingWe rent our office space and it's contents.The reason I have my Tenants make their Security Deposits payable to the home OwnerShould there be a dispute between Tenant and the Owner and the Tenants sues the home Owner and wins a Judgment in courtIf the Tenant cannot collect the money that is due them the Tenant can place a lien on the Rental propertySooner or later the rental property will be put up for sale and your money will be recouped.Again this will be my last letter in regards to this matter.Thank you Carolyn S [redacted] Rental Agent

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:With regards to # 1A, *** *** is not a party to liability without HIS signature on the contract BUT since Agent and Broker admit to signing it, this corroborates our claim that Agent and Broker are liable on the contract for our security deposit Also, the security deposit was made payable to: ALL AMERIDREAM REAL ESTATE, LLC and it was cashed by ALL AMERIDREAM REAL ESTATE, LLC.With regards to #1B, the "acceptance form" labeled 'A' is not relevant to this dispute as there is no question that we rented the property at EWalnut Street from June 1, to May 31, 2016.In response to # 2, I don't think it is necessary to insult our intelligence by stating that we "either can't read or do not understand" what we have read The contract stated to make the deposit and ALL rent payments AFTER the first month payable to the property owner (*** ***) However, the day we signed the contract in Broker's office with Agent facilitating the contract signing, we asked who exactly to make the payment out to and Agent, Carolyn S*** told us to make it out to All Ameridream Real Estate, LLC The personal money orders drawn from *** ***'s bank account were addressed RIGHT IN FRONT OF AGENT WITHIN BROKER'S OFFICE, as agent directed us to Also, every s*** rent check that was written was made payable to ALL AMERIDREAM REAL ESTATE, LLC as well (and under agent's direction) even though the contract clearly stipulates to make "SECOND MONTH TO END OF LEASE TERM" payable to *** *** If the money orders were erroneously made out to ALL AMERIDREAM REAL ESTATE, LLC on 05/14/15, why would Agent/Broker accept them and continue to accept EVERY s*** rent payment for an entire year without mentioning that the checks should be made payable to the property owner? In response to # 3, although we have initialed the contract on page 36, signatures do not waive our consumer protection rights under contracts that perpetuate unfair trade practices and unfair business tactics Thank God for the Revdex.com!In response to # 5, the letter and photos that Agent is referring to were NEVER MAILED/SENT to us until AFTER we filed this complaint with the Revdex.com How convenient!!! We have never heard of any claim of damages until now.In response to # 6, there was never ANY letter mailed to *** *** or *** *** Can Owner, Agent or Broker provide any evidence or proof of any mailing?In response to # 7, Agent and Broker did receive a CERTIFIED LETTER as it was delivered by the US Postal Service (see attached US Postal Tracking Report attached to last response Agent and Broker never responded to our requests and NOW they seem to be VERY RESPONSIVE Thanks to the Revdex.com!!! I appreciate you guys!!!NOTE: *** did request from Agent the contact name, phone number and address for the alleged property owner The truth is we don't know if such a person exists There is no contact info or signature for property owner on contract We were provided with an address that is not accurate, and was never provided with a phone numberWe have NO WAY to contact the property owner Certified letters have been sent, and returned as undelivered (as can be seen on previous communication attachments
Regards,
*** ***

October 11, 2016To Whom it may concern,I am writing you in regards to a complaint you received from a former Tenant of mine, [redacted], against All Ameridream Real Estate/Rentals I.D. Number [redacted]. I would first like to start by saying that I have been working as a Rental Agent for 16 years...

and am currently managing close to 300 rental units. I do not feel I would have stayed in business for this long and be managing this many Rental Units if I were taking advantage of any of my tenants in regards to refunding their Security Deposits.When [redacted] and his girlfriend [redacted] rented the home on [redacted] in Hanover PA [redacted] from me they signed a (Rental Contract). Please see the enclosed contract (labeled #1).Inside of the Contract on Page 6, Section 3 Labeled Security Deposit: Letter B. It clearly tells the Tenant that I do not hold their Security Deposit, the Owner of the rental unit does. Also states that the Owner of the Rental Unit will be the one refunding their Security Deposit. The reason the unit Owner holds the Tenant's Security Deposit is (I do not own any percentage) of any of the Rental Units I manage. PLEASE TAKENOTE AT THE BOTTOM OF THIS PAGE, [redacted] AND [redacted] INITIALED THE PAGE STATING THAT THEY READ AND UNDERSTOOD WHAT THEY WERE SIGNING. Note: See the (checks labeled #2) that were written out to All Ameridream Rentals from [redacted] for the first months rent and the security deposit then being turned over to the unit Owner minus my commission for renting the unit.Please also see Page 36 of the contract, Section 32. Labeled Relief From Liability: A. It clearly tell the Tenants that I do not own any of the Rental Units I am currently managing, I am PERFORMING A SERVICE TO RENTAL UNIT OWNERS. Please take note again of [redacted] and [redacted]'s initials at the bottom of the page stating they understood what they read.When a Tenant turns in their 60 day Notice to Vacate, I in turn email the notice promptly over to unit Owner. (Please see emails labeled #3). This is correspondence going back and forth from my assistant, Kelsey, and the unit Owner over the damages to the [redacted] unit and a courtesy letter Kelsey typed for the unit Owner to the Tenants. Please read the part of the email that unit Owner is verifying to us that he did in fact put the Security Deposit refund letter in the mail on time to [redacted] and [redacted].(Please see Security Deposit refund letter to [redacted] and [redacted] labeled #4). I am not aware if you are familiar with Landlord Tenant Law, the Security Deposit refund letter must be (post marked) no later than 30 days from the date the Tenants turn in their keys to the property they are vacating from. [redacted] turned in the keys to the home on May 31, 2016 as per the email from the home owner, the Security Deposit refund letter was post marked June 30, 2016. I want to note that the home owner lives in California.Regarding the enclosed (packet labeled #5) please take notice of the excellent condition the home was in on the inside. The unit owner had just spent close to 10,000.00 dollars fixing the home up in order for me to rent it.(Packet labeled H6) contains pictures of the way [redacted] and [redacted] left the unit. All of the floor in the entire home had to be repainted because [redacted] and [redacted] either did not bother to read their Rental Contract or just did not care. Please see Page 19, Section W. any uncovered flooring must be covered with rugs to prevent DAMAGE by the Tenant. There was also three places on three different walls in the home that had big holes in the walls. Those three rooms had to be patched and repainted.In my closing statement, I want to say that I think [redacted] and [redacted] are (PLAYERS). I believe they did receive the Security Deposit Refund letter with the correct post mark date of June 30, 2016 and did not like the fact that instead of getting a refund, they owed the home Owner money as indicated in the letter due to the condition the home was left in.As a Desired Outcome/Settlement: I would like [redacted] and [redacted] to write a letter to the Owner of [redacted] home apologizing for the condition in which they left his home and the loss of rental income due to the down time that involved to get the house back to rentable condition.Thank You, Carolyn S[redacted]Rental Agent

November 7, 2016Regarding your first rebuttal it's clear to me that you are not knowledgeable in (Real Estate Law). I explained in my last letter why the Real Estate Broker signed for the home owner [redacted].Answering your second concern, the acceptance letter I submitted (is relevant). The letter had nothing to do with proving you and [redacted] rented the home, the Rental Contract that I submitted previously with your and [redacted]'s signature and initials on it proved that. This letter was to prove (your acceptance) to rent the home by the home Owner.In regards to your third statement, I disagree. You and [redacted] showed up at my office with you Money Orders already made payable to All Ameridream Real Estate. It makes NO SENCE for me to take the time to clearly put directions in writing for the tenants not to follow them than verbally change them. The fact is I didn't want to embarrass you and [redacted] that the Security Deposit Money Orders were made out incorrectly. It clearly told you in the Rental Application then again on the Rental Contract who the Security Deposit was to be made payable to. Which again, I proved the money was turned over to the home owner.[redacted], there was no unfair trade practices done here no matter how hard you try to prove this because everything was in writing. All you needed to do was read and (follow the directions).I already proved a Security Deposit refund letter was prepared and mailed to you by the email correspondence back and forth from my office to theowner. I truly believe you received this letter but due to the fact you ended up owing the home Owner money because of the way the home was left you will not acknowledge receipt of the letter. For the second time the Landlord Tenant Act does not require the Security Deposit letter to be mailed certified.Why would you mail a certified letter to my Real Estate Office in regards to your Security Deposit refund after you came into my office asking for the home owners address this makes no sense to me. Again the Rental Contract you signed clearly told you that the home owner would be holding your Security Deposit.[redacted], in regards to not knowing if the home owner exists. All you would have had to do was look up who owned the home you rented and you would have had your answer. Any Real Estate Company would have been happy to provide you with that information.When I relayed to the home Owner your claim that a letter was mailed to him then returned as undeliverable. He said that was impossible unless you labeled the letter incorrectly.[redacted] in my closing I would like to say again that I am a very experienced Rental Agent with 16 years under my belt. Over my career I have made mistakes but have made a point of learning from them. I have this business set up the way I do for a VERY GOOD REASON.You can sue my Real Estate Company until the cows come home and you will receive nothing. We rent our office space and it's contents.The reason I have my Tenants make their Security Deposits payable to the home Owner. Should there be a dispute between Tenant and the Owner and the Tenants sues the home Owner and wins a Judgment in court. If the Tenant cannot collect the money that is due them the Tenant can place a lien on the Rental property. Sooner or later the rental property will be put up for sale and your money will be recouped.Again this will be my last letter in regards to this matter.Thank you Carolyn S[redacted]Rental Agent