All Amigos Ignition Interlock Device SD

We responded by mail and email dated 09/10/I noticed that you answered on 09/10/that you could not open the attached files that responded to each issue complaintant raised, attached (enclosed) is a page summary Note#The client sent a relative (his sister) to have the device removedShe was the authorized representative who reviewed the vehicle after the ignition interlock device (11D) was installed (including the lights)In reference to the periods for calibration (days) or less, depending on excluding Saturdays, Sundays and holidays, see item # If you have any further questions, feel free to contact me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I reviewed what they wrote and I disagreeThe paperwork they had me sign, I signed when I dropped of my car before the device was removed. I left the car with them to have the device removed and my sister picked up the car later when the job was doneShe drove the car to my house and left it thereWhen I got home I went to see how the car was workingIt was at this time that I saw the damage that was done. I just called them today and they are still refusing to take my callsHere is my number ###-###-#### I want them to call me. They still won't call me because they know what they did I continue to leave messages and not one call has been returned as of today. They won't even answer or return my calls to ask what happenedSo what they write about them not receiving my calls is a big lieI have taken pictures of the damage, the mess they left, the wires that are cut without being covered, the headlights not working, the screws and bolts that were removed and left on the mat, the loose cover they removed to get to the wires they never put back, the broken trayI have also talked to the courts and obtained a small claims packetI will start my small claims lawsuit as soon as possibleI have all the pictures to show the sloppy job they did.
All I wanted was my car fixedThis was not to much to askIm going through all this because they refuse to answer my callsI will have my car fixed by a third party and I will file a small claims law suit for the damage and time this is costing me
The paper I signed was also alteredThey added The first column that reads "REMOVAL" that column was not there when I signed that paper. It is very clear that they added that column by the writingI called again and no answerWhy are they ignoring me? Im writing it here to make it clear
If you look at their flyer it says per MONTHThere are months in a yearWhy am I paying for months in a year. It is not my problem that they are closed on Saturdays and Sundays and holidays. If they advertise per month they should honor what they are advertising. They are doing this to every customer and I believe that this is advertisingWhen I take them to court maybe they can explain that to the judge
The pamphlet that they advertise say per MONTH not or days because of the weekend or holidaysMy machine was never calibrated for days it was always or
Regards,
*** ***

We responded by mail and email dated 09/10/2014. I noticed that you answered on 09/10/2014 that you could not open the attached files that responded to each issue complaintant raised, attached (enclosed) is a 1 page summary. 
Note#2 The client sent a relative (his sister) to have the device removed. She was the authorized representative who reviewed the vehicle after the ignition interlock device (11D) was installed (including the lights). In reference to the periods for calibration (30 days) or less, depending on excluding Saturdays, Sundays and holidays, see item #3.
If you have any further questions, feel free to contact me.

Response to Complaint# [redacted] of 8.26.14 from the Revdex.com
We are responding as per your request regarding complaint# [redacted] of 8.26.24 which has 3 issues.
#1. Their (All Amigos Ignition Interlock) address does not match.
Answer: We attached is a...

copy of our business license with our business address: 2250 Logan A venue;
Also attached are copies of our business cards, marketing, materials, and internet page, DMV legal
document# 924 (notice of lnstallation & # 922 Notice of Removal and recite of 8.19.14 issued to customer
on date of removal of his Ignition Interlock device (IID). The address is the same on all these documents:
2250 Logan Avenue. We began our business at 2233 Logan Avenue six years ago. We moved across the
street, 2250 Logan Avenue, after a couple of years to better serve our increasing business volume.
#2. They damaged my car.
Answer We are enclosing documents such as: Appendix A, then installation automobile check list signed by
the Client after the IID was installed and Removed. The check list is performed with each client for each
installation and each removal of IID including client in complaint# [redacted]. He had an opportunity to
inspect and review his car inside and outside before and after work is performed on client's car. This
process gives every- client an opportunity to verify everything inside and outside the car before an IID is
installed and after an IID is removed. Each client is required to perform each task such as check headlights
(item #2); check instrument panel (item #4; Interior condition (such as instrument panel replaced in good
working condition (no ashtrays damaged, loose bolts or other instruments are damaged) and no wires are
loose or excess nuts or bolts are in the car. The customers checks each item and notes any problems. If
there are no issues, the customer checks of each item and signs the installation Automotive Check List
(Appendix A). The customer in complaint# [redacted] reviewed the before and after condition of his car
and had the opportunity to check any item not functioning or in good working condition. Customer has the
opportunity before signing on Appendix A to write any comment regarding any item that is not working or
not in good operating condition. Client signed form, Appendix A on July 18, 2014 with no comments.
Item #3 False Advertising.
A copy of our advertising including our brochure and business cards are enclosed (front and back). This
marketing and advertising information is identical to what we have on the Internet and our web page. The
installation service fee of $29.95 for an installation has an* with instructions, see back for details. On the
back it states that this price is applicable to most cars. Some cars cost more such as late model European
and Japanese cars, electrical cars, hi-breed cars. These cars cost more because their electrical system are
different and more complex that take more time (see attached sample). The monthly lease has the price of
$65.00 with two** disclosing that this price does not include insurance on the IID (replace cost is over
$2,000) nor California sales tax. Customer alleges that we reset the machine for 25 or 26 days which results
in charging him an extra month in a 12 month period. Response: The machine is calibrated as required by
DMD at least every 30 days (not monthly). Some months have 31 days and the end of the 30 day period
may fall on a week=end. We are closed Saturdays, Sundays & holidays. Under those circumstances we must
schedule the monitoring in less than 30 days, otherwise the customer's car would lock out if his scheduled
monitoring would fall on a Saturday, Sunday or on a holiday.
Complaining client was not charged for legal document, DMV form #922 documenting that the IID was
legally removed. Also enclosed is copy of Authorized Removal form signed by client which relinquishes us
of any liability that may occur from his decision to remove the IID.
In reference to missed calls, we had 2 missed calls that were made to one of our phones, 619.719.[redacted], that
has been inoperative (fell in the water) until it was repaired just recently. Our other phone, 619.719.[redacted]
which is printed at the top of every receipt and on all our business cards, has been operative. All our clients
are given both of our numbers. We have no calls from this customer on our main number, 619.719 .[redacted].

Review: COMPLAIN #1THE ADDRESS ON THEIR RECEIPTS DON'T MATCH. NOT SURE IF I PROVIDED THE CORRECT ADDRESS ON WHERE THEY ARE SITUATED.COMPLAIN #2THEY DAMAGED MY CAR WHEN THEY REMOVED THE MACHINE THEY HAD INSTALLED. WHEN I WENT TO SEE MY CAR THE PANEL THEY TOOK OFF WAS LOOSE. THERE WAS SCREWS AND BOLTS THEY REMOVED ON MY CARPET THAT THEY NEVER PUT BACK. WHEN THEY REMOVED THE PANEL TO GET TO THE WIRES THEY BROKE A COIN TRAY IN MY CAR. AFTER THE REMOVAL ONE OF MY HEAD LIGHTS IS NOT WORKING ANYMORE. WHEN I CALLED TO TELL THEM HOW I FOUND MY CAR THEY IGNORED ME. I CALLED AND LEFT MESSAGES AND THEY NEVER RETURNED MY CALL. I TEXTED THEM AND STILL NO RESPONSE. I CONTINUE TO CALL AND MY PHONE IS NEVER ANSWERED. IM SURE THEY HAVE CALLER I.D. AND THEY ARE IGNORING MY CALLS.COMPLAIN #3I BELIEVE THEY ARE PROVIDING FALCE INFORMATION (FALSE ADVERTISING) TO CUSTOMERS. THEY CLAIM THE COST FOR HAVING THE MACHINE THEY PROVIDE IS $75.00 A MONTH. YET EVERY TIME THEY CALIBRATE THE MACHINE THEY CUT DAYS OFF. THEY RESET THE MACHINE FOR 25 OR 26 DAYS KNOWING THAT A MONTH HAS 30 AND 31 DAYS. SO INSTEAD OF PAYING FOR 12 MONTHS IN A YEAR YOU ARE ACTUALLY PAYING FOR 13 MONTHS. I DON'T THINK THIS IS RIGHT BECAUSE I CALLED OTHER COMPANIES AND THEY ARE NOT DOING THIS.Desired Settlement: I WANT 200.00 TO PAY FOR THE DAMAGE THEY DID TOO MY CAR. I ALSO WANT FOR THESE PEOPLE TO NOT DO ANY MORE FALSE ADVERTISING TO OTHER CUSTOMERS. I AM AMAZED THAT THESE PEOPLE ARE CONNECTED TO THE DMV.I WOULD REALLY APPRECIATE ANY HELP YOU CAN GIVE ME. IF YOU CANNOT HELP I STILL APPRECIATE ANYTHING YOU COULD DO. I AM ALSO THINKING OF TAKING THEM TO A SMALL CLAIMS COURT. I PERSONALLY WOULDN'T WANT SOMEONE ELSE GETTING RIPPED OFF OR TREATED THE WAY THEY DID ME.

Business

Response:

Response to Complaint# [redacted] of 8.26.14 from the Revdex.com

We are responding as per your request regarding complaint# [redacted] of 8.26.24 which has 3 issues.

#1. Their (All Amigos Ignition Interlock) address does not match.

Answer: We attached is a copy of our business license with our business address: 2250 Logan A venue;

Also attached are copies of our business cards, marketing, materials, and internet page, DMV legal

document# 924 (notice of lnstallation & # 922 Notice of Removal and recite of 8.19.14 issued to customer

on date of removal of his Ignition Interlock device (IID). The address is the same on all these documents:

2250 Logan Avenue. We began our business at 2233 Logan Avenue six years ago. We moved across the

street, 2250 Logan Avenue, after a couple of years to better serve our increasing business volume.

#2. They damaged my car.

Answer We are enclosing documents such as: Appendix A, then installation automobile check list signed by

the Client after the IID was installed and Removed. The check list is performed with each client for each

installation and each removal of IID including client in complaint# [redacted]. He had an opportunity to

inspect and review his car inside and outside before and after work is performed on client's car. This

process gives every- client an opportunity to verify everything inside and outside the car before an IID is

installed and after an IID is removed. Each client is required to perform each task such as check headlights

(item #2); check instrument panel (item #4; Interior condition (such as instrument panel replaced in good

working condition (no ashtrays damaged, loose bolts or other instruments are damaged) and no wires are

loose or excess nuts or bolts are in the car. The customers checks each item and notes any problems. If

there are no issues, the customer checks of each item and signs the installation Automotive Check List

(Appendix A). The customer in complaint# [redacted] reviewed the before and after condition of his car

and had the opportunity to check any item not functioning or in good working condition. Customer has the

opportunity before signing on Appendix A to write any comment regarding any item that is not working or

not in good operating condition. Client signed form, Appendix A on July 18, 2014 with no comments.

Item #3 False Advertising.

A copy of our advertising including our brochure and business cards are enclosed (front and back). This

marketing and advertising information is identical to what we have on the Internet and our web page. The

installation service fee of $29.95 for an installation has an* with instructions, see back for details. On the

back it states that this price is applicable to most cars. Some cars cost more such as late model European

and Japanese cars, electrical cars, hi-breed cars. These cars cost more because their electrical system are

different and more complex that take more time (see attached sample). The monthly lease has the price of

$65.00 with two** disclosing that this price does not include insurance on the IID (replace cost is over

$2,000) nor California sales tax. Customer alleges that we reset the machine for 25 or 26 days which results

in charging him an extra month in a 12 month period. Response: The machine is calibrated as required by

DMD at least every 30 days (not monthly). Some months have 31 days and the end of the 30 day period

may fall on a week=end. We are closed Saturdays, Sundays & holidays. Under those circumstances we must

schedule the monitoring in less than 30 days, otherwise the customer's car would lock out if his scheduled

monitoring would fall on a Saturday, Sunday or on a holiday.

Complaining client was not charged for legal document, DMV form #922 documenting that the IID was

legally removed. Also enclosed is copy of Authorized Removal form signed by client which relinquishes us

of any liability that may occur from his decision to remove the IID.

In reference to missed calls, we had 2 missed calls that were made to one of our phones, 619.719.6644, that

has been inoperative (fell in the water) until it was repaired just recently. Our other phone, 619.719.6647

which is printed at the top of every receipt and on all our business cards, has been operative. All our clients

are given both of our numbers. We have no calls from this customer on our main number, 619.719 .6647.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I reviewed what they wrote and I disagree. The paperwork they had me sign, I signed when I dropped of my car before the device was removed. I left the car with them to have the device removed and my sister picked up the car later when the job was done. She drove the car to my house and left it there. When I got home I went to see how the car was working. It was at this time that I saw the damage that was done. I just called them today and they are still refusing to take my calls. Here is my number ###-###-#### I want them to call me. They still won't call me because they know what they did. I continue to leave messages and not one call has been returned as of today. They won't even answer or return my calls to ask what happened. So what they write about them not receiving my calls is a big lie. I have taken pictures of the damage, the mess they left, the wires that are cut without being covered, the headlights not working, the screws and bolts that were removed and left on the mat, the loose cover they removed to get to the wires they never put back, the broken tray. I have also talked to the courts and obtained a small claims packet. I will start my small claims lawsuit as soon as possible. I have all the pictures to show the sloppy job they did.

All I wanted was my car fixed. This was not to much to ask. Im going through all this because they refuse to answer my calls. I will have my car fixed by a third party and I will file a small claims law suit for the damage and time this is costing me.

The paper I signed was also altered. They added The first column that reads "REMOVAL" that column was not there when I signed that paper. It is very clear that they added that column by the writing. I called again and no answer. Why are they ignoring me? Im writing it here to make it clear.

If you look at their flyer it says per MONTH. There are 12 months in a year. Why am I paying for 13 months in a year. It is not my problem that they are closed on Saturdays and Sundays and holidays. If they advertise per month they should honor what they are advertising. They are doing this to every customer and I believe that this is false advertising. When I take them to court maybe they can explain that to the judge.

The pamphlet that they advertise say per MONTH not 25 or 26 days because of the weekend or holidays. My machine was never calibrated for 31 days it was always 25 or 26.

Regards,