All Appliance Parts & Service, Inc.

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Twice in MsNreply she refers to why I waited months to
complain.The answer to that question is in my original letterThe oven
was working before and after the call.The complaint was about the
time it took for the oven burners to light.As I stated it did noy
improve after the call.Bob sinformed me that if the oven continous to
light slowly the thermal coupler it to fault and it cannot be
replaced or repaired.It could fail next week or anytime in the future
and the only solution is to buy a new oven Now after monthe,upon my son's arrival, I realize he was wrongThere
is noyhing wrong with the thermal coupler as my son proved to me and I
stated in my original letterThe problem appears to be in the pilot
lightBob s told my son he only cleaned the pilot light for the thermal
coupler not the pilot light for the oven and he definitly took a
maximum of minutes for thatIf as you say more time should have been
spent, it wasn'tI now think he took advantage of my age () and did a
poor job of cleaningThe whole idea of me spending
an additional $is wrongBob Smade the mistakeWhen I make a
mistake I pay for itA wrong diagnosis and likely poor cleaning led to
this and the company should make good for his mistake not give me a discount for the next call.My
son tried to get the matter rectified with a telephone call but
MrGwas very rude and uncooperative and hung up on him
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Ms. N.'s response is very puzzling to me since it's obvious the sales technician, Chris, twisted the details.  I wish Ms. N. would have responded or reached out to us when my husband went to the store for an explanation as a good manager would do.  This response is the first time we have heard from anyone in the company. During the service visit, the  service tech Chris, said '90% of the time these don't need a new circuit board.'  This statement was completely different from what Ms. N. said in her response. If we needed the whole circuit board why did Chris come with just the touch pad? I believe he want to charge for the touch pad $62.95 and the circuit board $199. Ms. N. was not at our house during the service and/or conversation. Chris placed the touch pad on the frig and said it didn't work because there was a 'short' and I would need a whole new circuit board.  Chris left the house and within 2 minutes, I, [redacted], had the water/ice system working with a few clicks.  I believe he set this up and was taking advantage of a female and trying to get additional business.  We called the office to cancel the service and told them to send the bill to us so we could review it.  Chris did place the circuit board sticker on the frig for $149.95 labor and an ignition switch on the stove for $89.95 labor (labor $239.90 for approx. 30 minutes of work). The $239.90 was just for the labor; parts were $62.95 (touch pad) and $54.99 (ignitor). Chris called back extremely upset demanding immediate payment via credit card over the phone.  I never give my credit card over the phone especially to an irate person. Since I would not give my credit card over the phone, he stated the following: 'If you don't pay today I will come over and take the parts out of the frig himself or he would send the bill to collections' (within 24 hours of the service???). Are verbal treats an acceptable practice for a business?  My husband went to All Parts and Service with the check because we did not want to screw up our perfect credit score.  Mr. [redacted] asked to speak with someone about the bill but was told by the 2 women behind the counter there was no one available.  Since we never heard a call back as requested, we had to go to this level.  I believe their rating with the Revdex.com should be downgraded because of their overpriced labor, verbal threats and scare tactics.   The company is extremely unprofessional and deceiving. I look forward to hearing from you.
Regards,
[redacted]

We serviced this customer back in June.  Our labor warranty is 30 days and replacement parts warranty is one year.  The appliances were working when the service tech. left Mr. [redacted]'s home.  If Mr. [redacted] was having problems with his oven as he stated why did he wait five (5) months to...

inform us? We offered Mr [redacted]'s son (who telephoned us concerning the problem) a return repair service for $59.95 he refused.  Our Service Call Rate is a flat rate per appliance which covers the trip charge and all labor.  Mr. [redacted]'s estimate of five minutes is not true.  You can't repair or clean the pilot stack in that little time.  Mr.  [redacted] signed he was fully satisfied with the service at the time the repair was completed.  Our offer of $59.95 still stands, again why did Mr. [redacted] wait five (5) months to call for service.  Respectfully yours,  Dawn N. Service Manager