I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowMsN.'s response is very puzzling to me since it's obvious the sales technician, Chris, twisted the details I wish MsNwould have responded or reached out to us when my husband went to the store for an explanation as a good manager would do This response is the first time we have heard from anyone in the companyDuring the service visit, the service tech Chris, said '90% of the time these don't need a new circuit board.' This statement was completely different from what MsNsaid in her responseIf we needed the whole circuit board why did Chris come with just the touch pad? I believe he want to charge for the touch pad $and the circuit board $MsNwas not at our house during the service and/or conversationChris placed the touch pad on the frig and said it didn't work because there was a 'short' and I would need a whole new circuit board Chris left the house and within minutes, I, [redacted] , had the water/ice system working with a few clicks I believe he set this up and was taking advantage of a female and trying to get additional business We called the office to cancel the service and told them to send the bill to us so we could review it Chris did place the circuit board sticker on the frig for $labor and an ignition switch on the stove for $labor (labor $for approxminutes of work)The $was just for the labor; parts were $(touch pad) and $(ignitor)Chris called back extremely upset demanding immediate payment via credit card over the phone I never give my credit card over the phone especially to an irate personSince I would not give my credit card over the phone, he stated the following: 'If you don't pay today I will come over and take the parts out of the frig himself or he would send the bill to collections' (within hours of the service???)Are verbal treats an acceptable practice for a business? My husband went to All Parts and Service with the check because we did not want to screw up our perfect credit score Mr [redacted] asked to speak with someone about the bill but was told by the women behind the counter there was no one available Since we never heard a call back as requested, we had to go to this level I believe their rating with the Revdex.com should be downgraded because of their overpriced labor, verbal threats and scare tactics The company is extremely unprofessional and deceivingI look forward to hearing from you Regards, [redacted]
We serviced this customer back in June Our labor warranty is days and replacement parts warranty is one year The appliances were working when the service techleft Mr***'s home If Mr [redacted] was having problems with his oven as he stated why did he wait five (5) months to inform us? We offered Mr ***'s son (who telephoned us concerning the problem) a return repair service for $he refused Our Service Call Rate is a flat rate per appliance which covers the trip charge and all labor Mr***'s estimate of five minutes is not true You can't repair or clean the pilot stack in that little time Mr [redacted] signed he was fully satisfied with the service at the time the repair was completed Our offer of $still stands, again why did Mr [redacted] wait five (5) months to call for service Respectfully yours, Dawn NService Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowMsN.'s response is very puzzling to me since it's obvious the sales technician, Chris, twisted the details I wish MsNwould have responded or reached out to us when my husband went to the store for an explanation as a good manager would do This response is the first time we have heard from anyone in the companyDuring the service visit, the service tech Chris, said '90% of the time these don't need a new circuit board.' This statement was completely different from what MsNsaid in her responseIf we needed the whole circuit board why did Chris come with just the touch pad? I believe he want to charge for the touch pad $and the circuit board $MsNwas not at our house during the service and/or conversationChris placed the touch pad on the frig and said it didn't work because there was a 'short' and I would need a whole new circuit board Chris left the house and within minutes, I, [redacted] , had the water/ice system working with a few clicks I believe he set this up and was taking advantage of a female and trying to get additional business We called the office to cancel the service and told them to send the bill to us so we could review it Chris did place the circuit board sticker on the frig for $labor and an ignition switch on the stove for $labor (labor $for approxminutes of work)The $was just for the labor; parts were $(touch pad) and $(ignitor)Chris called back extremely upset demanding immediate payment via credit card over the phone I never give my credit card over the phone especially to an irate personSince I would not give my credit card over the phone, he stated the following: 'If you don't pay today I will come over and take the parts out of the frig himself or he would send the bill to collections' (within hours of the service???)Are verbal treats an acceptable practice for a business? My husband went to All Parts and Service with the check because we did not want to screw up our perfect credit score Mr [redacted] asked to speak with someone about the bill but was told by the women behind the counter there was no one available Since we never heard a call back as requested, we had to go to this level I believe their rating with the Revdex.com should be downgraded because of their overpriced labor, verbal threats and scare tactics The company is extremely unprofessional and deceivingI look forward to hearing from you Regards, [redacted]
We serviced this customer back in June Our labor warranty is days and replacement parts warranty is one year The appliances were working when the service techleft Mr***'s home If Mr [redacted] was having problems with his oven as he stated why did he wait five (5) months to inform us? We offered Mr ***'s son (who telephoned us concerning the problem) a return repair service for $he refused Our Service Call Rate is a flat rate per appliance which covers the trip charge and all labor Mr***'s estimate of five minutes is not true You can't repair or clean the pilot stack in that little time Mr [redacted] signed he was fully satisfied with the service at the time the repair was completed Our offer of $still stands, again why did Mr [redacted] wait five (5) months to call for service Respectfully yours, Dawn NService Manager