Sign in

All Appliance Professionals

Sharing is caring! Have something to share about All Appliance Professionals? Use RevDex to write a review
Reviews All Appliance Professionals

All Appliance Professionals Reviews (1)

Review: The repairman from "AAP All Appliance Professionals" did not attempt to fix my refrigerator. He only touched the back and said I somehow lost coolant. I expected him to find out what the problem was and where the leak was located. He alao told me the price would be so high that it was not worth fixing--he could have told me that over the phone. The repairman missed the appointment and I had to call him again--he was late for the second appointment. He obviously just wanted the appearance fee without doing work--he was very unprofessional and needs to be investigated.

Product_Or_Service: Whirlpool Refridgeerator

Desired Settlement: I paid the repairman $75.00 and I want it back.

Business

Response:

Business Response /* (1000, 5, 2013/07/01) */

On June 18,2013 Mr. [redacted] called regarding a refrigerator at one of his rental units located at [redacted], CT. He requested onsite service. It was explained to him that there is a $75 onsite service call fee which would be deducted from the cost of the repair if the repairs were agreed to. He agreed to the terms and we set an appointment for June 19, 2013. Upon arrival he brought me to the rental unit with his wife. My professional diagnosis was that the system was low on the necessary volume of freon and must have a leak within the system. To discover the exact location of the leak, repair it, and refill the system would have been more expensive to the client than the unit was worth. Mr. [redacted] and his wife both agreed that it was not worth that expense and would replace the whole unit. They were charged only for the onsite service call and diagnosis they agreed to previously on June 18, 2013.

They were not charged for anything other than what they agreed to. I run a very ethical business and could have easily convinced them to do a repair that exceeded the value of the refrigerator, gaining the business additional revenue. My business prides itself in honesty, integrity, and offering my clients advice in their best interest. My price for onsite service is one of the lowest in the industry and was applied fairly. Upon completion of my diagnosis the [redacted]s paid me for the service call and I departed. Since that date they have never attempted to contact me regarding any questions or concerns about the service call charge and have chosen to complain directly to your organization without any attempt to contact my company. It is my opinion that they are using this forum in order to try to receive free service when they received value for their money and were given appropriate advice. My company does not offer free service and is entitled to fair compensation as agreed upon.

Sincerely,

All Appliance Professionals

Consumer Response /* (3000, 7, 2013/07/03) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

The repairman never attempted to fix the refrigerator. I am not married so there was no wife--I paid him. He only brought a briefcase with forms and receipts--no tools or no gauges to check the coolant. I am not attempting to get a free service because he did not do a service. I am only trying to warn other people and get my money back. If he actually checked the refrigerator, I would not file this case. He only touched the back of the unit. I called another repairman who told me a coil needed to be replaced and he did not charge me until the part was replaced.

Business Response /* (4000, 9, 2013/07/22) */

During my initial conversation with Mr. [redacted] I did try to analyze what he may be experiencing based upon his description. He requested onsite service. I informed him of what the fee would be to come on site. My price is very reasonable, is applied to the labor fee for the repair if the repair is performed and was agreed to by Mr. [redacted] before I came. I have been in business for may years without any complaints and can provide a long list of recommendations from loyal customers.

Mr. [redacted] contradicts himself, he claims that he is not looking for a free service but states that he wants his money back for what we agreed upon and that I could have given him a diagnosis over the phone; which he wanted for free. I am an independent contractor and bill for my services. I am upfront, honest and will not perform repairs on systems without the owner's firm understanding that the repair costs exceed the value of the item. Unfortunately Mr. [redacted]'s refrigerator fell into this category.

Ethically I gave him an honest opinion of what the costs would be and advised him that his money was better spent on replacing the unit instead of repairing it. Had I done a repair and charged him $400 on a $200 refrigerator he would have filed a similar complaint but complaining that I did not tell him that the cost of the repairs would be more than the value of the refrigerator. I came to the appointment, determined that his best course of action would be replacement and gave him a bill for only what we agreed to.

I have been in the business for over 30 years. You do not use hose gauges when testing a refrigerator for Freon. Refrigerators use very little Freon, the gauges themselves cause more gas to escape than attaching them than the system holds. The best way to test a refrigerator is by carefully listening to the system, identify which components are working and narrow down the possible causes. All of the possibilities were more costly of a repair than the unit was worth. Simply put any of the repairs would be more costly than the value of the refrigerator.

If a gauge was to be used it would be a tap gauge. Those are drilled into the existing pipe and can cause an additional leak point in the future. Those are small units and easily fit inside my tool case. You do not use large gauges on refrigerators. [redacted]

I apologize for my assumption that Mr. [redacted] was married. There was a female present and she appeared to be related in some manner to Mr. [redacted]. Mr. [redacted] claims that another repairman said the coil needed to be replaced. This is the same diagnosis as mine, the coil was leaking and he was low on Freon. That repairman did not use gauges either. And, if Mr. [redacted] wanted to pursue the repair after my sound advice, I would have done the same. I would assume that the cost of his repairs did exceed the value of his used refrigerator. Any simple search on the web will provide the same opinion as mine. Can it be repaired, yes. Is it cost effective, probably not. The following link will provide such an example of the industry opinion when you are experiencing a leaking coil and Freon loss. Mr. [redacted]'s refrigerator was over 5 years old and out of warranty.

This unwarranted attack on my character after I showed Mr. [redacted] a very ethical and sound opinion to maximize the value of his investment dollars must cease. I take this as defamation. Mr. [redacted] received the service he agreed to, I saved him money by not offering repairs that exceed the item and he is just looking for free service. Please rule appropriately and let Mr. [redacted] know that service men are entitles to their onsite charges when the client requests that service. The fact that his refrigerator was not of value enough to repair was not determined until service was rendered.

Check fields!

Write a review of All Appliance Professionals

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

All Appliance Professionals Rating

Overall satisfaction rating

Description: Appliances - Major - Dealers


Add contact information for All Appliance Professionals

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated