All Appliance Techs LLC

I AM CONFUSED AS TO WHY THE CUSTOMER IS COMPLAINING, WE CAME OUT LOOKED EQUPIMENT OVER WE ALSO DO NOT WORK ON MOBILE HOMES AND WERE UNABLE TTO FIND PARTS , SUGGESTED THAT THEY FIND SOMEONE WHO HAD MORE EXPERIENCE WITH THEM AND WERE ABLE TO FIND PARTS.WE NEVER EVEN CHARGED THE CUSTOMER FOR EITHER TRIPS OF DIAGNOSTICS WE ADVISED THEM THAT WE WERE GOING TO TRY TO FIND PARTS BUT, MIGHT NOT BE ABLE TOOUR TECHNICIANS ARE ALSO NOT IN THE HABIT OF ARGUING WITH CUSTOMERS BUT, WE DO HAVE A STRONG WORK ETHIC UNFORTUNATELY, WE ARE FINDING IN OUR BUSINESS YOU ARE NOT ABLE TO PLEASE EVERYONEWE ARE GLAD THAT THEY ARE FIXEDWHEN THEY CALLED OUR OFFICE TO COME OUT THEY DID NOT INFORM US IT WAS A MOBILE HOME, THEY ALSO ASKED IF WE WERE ABLE TO WORK PAYMENTS FOR THEMTHEY STATED, THEY WERE UNABLE TO PAY AT THAT TIME, WE WERE JUST TRYING TO HELP THEM THE BEST WE COULD

(The consumer indicated he/she DID NOT accept the response from the business.) First I would like to address the statement by [redacted] that he completed all jobs he was paid forThe electrical still is not completehe never put the fan in the chicken coopthe plumbing is still not completehe never put the hose bibs in the front or back of the househe put the water box for the washer in the wrong placehe never move itnow I can't put doors on wash roomHe left a 6xpost at the back of my yard that he was to cut off below gradehe never didAs for the water heater [redacted] had five months an ten days to take it but he left it.As for the fence he told a neighbor and myself that he was not going to fix itI had to do something with it it was coming apartThe boards were warping cupping and the nails he used were popping outI have a dog so I had to do something.So yes I did have a guy fixing the fence while [redacted] turned to trying to build a deck.As for insulting my wife my dog and myself [redacted] most assuredly didI did call [redacted] once to find out why he was not workingHe told me I need to understand that he his son and his soninlaw have a life.And that I need to stay off his as.Or I could chase him for my moneyI did tell [redacted] that he would not be talking to me like that if I had not paid him in fullIt took at least a month or more for [redacted] to put in an ac unit, furnace, water filter an water softner.He did not in stall a washer an dryerBut he did stick a plastic plumbers hook for hanging pipe under the washer to help level itOne has to laugh at his installing a washer an dryerHe also did not leave enough materials to finsh the jobHe did not leave the screws an plugs for the deck railing, stairs or boarder .He did not leave the solar lights for all deck postHe did not leave louvered grill for chicken coop fan or pex tubbing for hose bibs When [redacted] started this job he told me he would have six guys working on the fence and the deckAfter he took my money I find out he has only one employee.He calls his year old son part timeHis brotherinlaw [redacted] did what ele.that was doneWhen [redacted] did come to my house he would get here at or an leave at [redacted] says he has background check an drug screen on everyone coming to your homeBut he will not show you he just keeps saying oh I forgot it most people don't ask to see it i'll get it for you but he never shows you.Everything I am saying is trueThe Revdex.com can send someone to my houseI can prove everything I am saying.If they would like to send someone just let me know.I just don't want anyone else getting taken like I was dollars may be easy for [redacted] to take off of people but it is a lot to me as I am disabled.thamk you very much for your time

GOOD DAY, WE RECEIVED A COMPLAINT FROM MRS [redacted] ABOUT REQUESTING A REFUNDWE HAVE COMPLETED THE REPAIR AND THE AMOUNT THAT MRS [redacted] PAID$IS A NON-REFUNDABLE TRADE CALL FEE OUR COMPANY DID COMPLETE THE REPAIR AND EVERYTHING IS IN GOOD WORKING ORDERTHAT I KNOW OF MRS [redacted] WAS A SATISFIED CUSTOMER THANK YOU, ***

Initial Business Response / [redacted] (1000, 5, 2016/01/16) */ The owner of the company spoke with Mr [redacted] , he clarified the charges and Mr[redacted] understood and agreed to the owner , himself coming out to take a look at his refrigerator That I know of this has been resolved with the customerWe were also told by Mr [redacted] , that the only reason he contacted the [redacted] was because of a miss communicationHe thought we had no office, which we do

Contact Name and Title: [redacted] ***/ OWNER Contact Phone: [redacted] Contact Email: [redacted] @gmail.com IN REGARDS TO THE COMPLAINT FROM MR. [redacted] ***, FIRST OF ALL, I WOULD LIKE TO ADDRESS THE COMPLAINT OF NOTHING BEING COMPLETED. THE FENCE WAS COMPLETED, MR. [redacted] STATED THAT, WHILE... WE WERE THERE AT HIS RESIDENCE WORKING ON THE DECK, THE FENCE HAD NOT BEEN COMPLETED AND THAT HE HAD TO HIRE SOMEONE ELSE TO COMPLETE THE FENCE WHILE WE WERE THERE WORKING ON HIS DECK. THAT IS NOT A FACTUAL STATEMENT, THE FENCE WAS COMPLETED, BEFORE WE EVEN STARTED TO WORK ON THE DECK. AS FAR AS THE ELECTRICAL GOES, THAT AS WELL WAS COMPLETED, BEFORE WE EVEN STARTED ON THE FENCE. HE DID HOWEVER HAVE A NEIGHBOR ,WHO ASKED MR. [redacted] IF IT WOULD BE ALRIGHT IF HE ADDED A DECORATIVE DESIGN TO THE FENCE, TO WHICH MR. [redacted] AGREED. THAT HAD NOTHING TO DO WITH OUR WORK, ALL WE WERE AND DID DO WAS INSTALL A FENCE. ALSO, IN THE BEGINNING , BEFORE WE EVEN STARTED WORKING ON ANYTHING, WE EXPLAINED TO MR. AND MRS. [redacted] THAT, DUE TO THEIR LOCATION, WE MIGHT HAVE TO STEP AWAY FROM TIME TO TIME, TO WORK ON OTHER JOBS AS WELL. THEY SEEMED TO UNDERSTAND AND AT THAT TIME HAD NO PROBLEM. THEY HAD STATED THAT THEY WERE HAVING A HARD ENOUGH TIME FINDING SOMEONE TO COME TO THEIR HOME AND WORK AT ALL, BECAUSE OF THEIR LOCATION. WE ALSO, HAD WEATHER THAT WAS A FACTOR AS WELL, RAIN CAUSED A LOT OF DELAY, HONESTLY, WHY WOULD YOU HIRE SOMEONE, WHILE WE WERE AT YOUR HOUSE, TO COMPLETE A JOB YOU WERE PAYING US FOR. THAT DOES NOT EVEN MAKE SENSE. WE TRIED VERY HARD TO SATISFY MR. ***, WE THOUGHT WE HAD A RAPOR, THERE WERE A COUPLE OF TIMES, WHEN MR. [redacted] CALLED US UP CUSSING US OUT AND THREATnING US, HE AT THE LAST FEW WEEKS BEFORE FIRING US, STARTED TO ATTACK OUR CHARACTER AND WORK ETHICS, AT WHICH TIME [redacted] MORAN, SPOKE WITH HIM AND ASKED HIM TO PLEASE, NOT TALK TO HIM OR OUR EMPLOYEES IN THE MANNER WITH WHICH HE WAS SPEAKING. I NEVER CALLED HIS WIFE FAT, HE WAS QUESTIONING THE INTEGRITY OF THE DECK, AT WHICH I STATED : YOU COULD HAVE EVERY FAT PERSON YOU KNOW STAND ON HERE AND IT WILL HOLD, YOU COULD EVEN DRIVE YOUR TRUCK ON HERE.AGAIN BECAUSE HIS NEIGHBOR WAS CONTINUALLY, STATING EVERYTHING WE WERE DOING WAS WRONG. THE VERY SAME NEIGHBOR MR. [redacted] HIMSELF CURSED AT, FOR EVEN TALKING TO US. BECAUSE THEY WANTED SOME WORK DONE AT THEIR HOUSE AS WELL. AS FAR AS CALLING HIS DOG UGLY DID NOT HAPPEN. WE DID NOT COMPLETE THE DECK BECAUSE, MR. [redacted] FIRED US AND THREATENED TO BEAT MY EXCUSE MY LANGUAGE THIS IS A DIRECT QUOTE"AS". AS TO WHICH I TOLD MR. ***, THAT HE WAS NOT GOING TO BEAT ANYBODY'S "AS".I AND MY WORKERS ALWAYS CLEANED UP OUR MESS EVERYDAY WE WERE THERE WORKING. AS FAR AS THE HOT WATER HEATER, YES, THAT WAS LEFT AT HIS HOME BECAUSE, HE REFUSED TO LET US IN HIS HOME TO RETRIEVE IT.SOME OF THE WORK, DID TAKE A LITTLE LONGER THAN EXPECTED. ALSO, BECAUSE OF THE WORKING CONDITIONS. MR. [redacted] HAS QUIT A BIT OF THINGS IN HIS HOME WHICH MADE FOR VERY LIMITED SPACE TO WORK AROUND. IN THE FINAL TEXT BETWEEN MR. [redacted] AND MYSELF, AFTER HE TOLD ME AND MY EMPLOYEES TO GET THE F [redacted] OFF HIS PROPERTY. HIS WIFE TEXTED ACTING LIKE SHE DID NOT KNOW WHAT HAPPENED AND WE EXPLAINED WHAT TRANSPIRED, AT WHICH TIME WE ALSO EXPLAINED THAT ALL NECESSARRY MATERIAL NEEDED TO FINISH THE DECK WERE AT THEIR HOUSE AND THAT THEY WOULD RECEIVE A REFUND CHECK FOR THE WORK ON THE FRONT OF THE HOUSE MINUS WHAT MATERIALS AND LABOR IN THE AMOUNT OF $675.00. TO WHICH THEY HAD NO PROBLEM AND THEY DID CASH THE CHECK, NEVER SAYING ANYTHING UNTIL THEY CASHED THE REFUND CHECK. AT WHICH TIME THEY STARTED GOING ONTO OUR FACEBOOK PAGE CALLING US ,SCAMMMERS, LIARS AND OTHER SUCH THINGS. MR. [redacted] NEVER EVEN NOTIFIED US OF ANY PROBLEMS WITH THEIR FURNACE OR ANYTHING. HE EVEN HAS ***S PERSONAL CELL PHONE NUMBER. ***, HAS ALWAYS COMMUNICATED WITH MR. ***, IF HE WAS NOT ABLE TO MAKE IT OUT TO HIS HOUSE BY TEXTING OR LEAVING MESSAGES, TO WHICH MR. [redacted] ALSO INFORMED ***, HE DOES NOT GET A VERY GOOD SIGNAL. THERE WERE A COUPLE OF TIMES MR. [redacted] CALLED ***, YELLING AT HIM CUSSING HIM OUT, BECAUSE HE SAID HE DID NOT SHOW UP. TO WHICH [redacted] WOULD REPLY, THAT HE IN FACT ,LEFT A MESSAGE, FOR HIM TO CHECK HIS PHONE, AFTER WHICH MR.***, WOULD APOLOGIZE, STATING HE HAD NOT RECEIVED IT, UNTIL HE HAD A SIGNAL. ***, TRIED TO MAKE MR. [redacted] HAPPY, HE WOULD HAVE FINISHED THE DECK BUT, NOW HE HAS MADE IT AN IMPOSSIBILITY TO EVEN TRY TO WORK WITH HIM, HE HAS SLANDERED MY NAME AND THAT OF MY EMPLOYEES, HE VERBALLY ATTACKED ME AND MY EMPLOYEES, LYING STATING THAT WE THREATENED HIM. WE HAVE REFUNDED MR. [redacted] WE HAVE LEFT THE MATERIALS FOR HIM TO COMPLETE THE DECK, WE DID COMPLETE THE FENCE, ELECTRICAL AND WATER HEATER, HVAC AND EVEN HELPED HIM INSTALL HIS NEW WASHER AND DRYER. I JUST DO NOT UNDERSTAND WHY MR.***, HAS DECIDED TO ATTACK US AFTER RECEIVING HIS REFUND AND FIRING US. WE HAVE DONE EVERYTHING IN OUR POWER TO SATISFY MR.***, IT SEEMS TO NO AVAIL. if you have any further questions, please fell free to contact us.

GOOD DAY, WE RECEIVED A COMPLAINT FROM MRS. [redacted] ABOUT REQUESTING A REFUND. WE HAVE COMPLETED THE REPAIR AND THE AMOUNT THAT MRS. [redacted]  PAID$75.00 IS A NON-REFUNDABLE TRADE CALL FEE.  OUR COMPANY DID COMPLETE THE REPAIR AND EVERYTHING IS IN GOOD WORKING ORDER. THAT I KNOW OF...

MRS. [redacted] WAS A SATISFIED CUSTOMER.    THANK YOU, [redacted]

Initial Business Response /* (1000, 5, 2016/01/16) */
The owner of the company spoke with Mr. [redacted], he clarified the charges and Mr.[redacted] understood and agreed to the owner , himself coming out to take a look at his refrigerator.
That I know of this has been resolved with the customer. We...

were also told by Mr. [redacted] , that the only reason he contacted the [redacted] was because of a miss communication. He thought we had no office, which we do.

Contact Name and Title: [redacted]/ OWNER
Contact Phone: [redacted]
Contact Email: [redacted]@gmail.com
IN REGARDS TO THE COMPLAINT FROM MR. [redacted],
FIRST OF ALL, I WOULD LIKE TO ADDRESS THE COMPLAINT OF NOTHING BEING COMPLETED. THE FENCE WAS COMPLETED, MR. [redacted] STATED THAT, WHILE...

WE WERE THERE AT HIS RESIDENCE WORKING ON THE DECK, THE FENCE HAD NOT BEEN COMPLETED AND THAT HE HAD TO HIRE SOMEONE ELSE TO COMPLETE THE FENCE WHILE WE WERE THERE WORKING ON HIS DECK. THAT IS NOT A FACTUAL STATEMENT, THE FENCE WAS COMPLETED, BEFORE WE EVEN STARTED TO WORK ON THE DECK.
AS FAR AS THE ELECTRICAL GOES, THAT AS WELL WAS COMPLETED, BEFORE WE EVEN STARTED ON THE FENCE.

HE DID HOWEVER HAVE A NEIGHBOR ,WHO ASKED MR. [redacted] IF IT WOULD BE ALRIGHT IF HE ADDED A DECORATIVE DESIGN TO THE FENCE, TO WHICH MR. [redacted] AGREED.
THAT HAD NOTHING TO DO WITH OUR WORK, ALL WE WERE AND DID DO WAS INSTALL A FENCE. ALSO, IN THE BEGINNING , BEFORE WE EVEN STARTED WORKING ON ANYTHING, WE EXPLAINED TO MR. AND MRS. [redacted] THAT, DUE TO THEIR LOCATION, WE MIGHT HAVE TO STEP AWAY FROM TIME TO TIME, TO WORK ON OTHER JOBS AS WELL. THEY SEEMED TO UNDERSTAND AND AT THAT TIME HAD NO PROBLEM. THEY HAD STATED THAT THEY WERE HAVING A HARD ENOUGH TIME FINDING SOMEONE TO COME TO THEIR HOME AND WORK AT ALL, BECAUSE OF THEIR LOCATION.
WE ALSO, HAD WEATHER THAT WAS A FACTOR AS WELL, RAIN CAUSED A LOT OF DELAY, HONESTLY, WHY WOULD YOU HIRE SOMEONE, WHILE WE WERE AT YOUR HOUSE, TO COMPLETE A JOB YOU WERE PAYING US FOR. THAT DOES NOT EVEN MAKE SENSE. WE TRIED VERY HARD TO SATISFY MR. [redacted], WE THOUGHT WE HAD A RAPOR, THERE WERE A COUPLE OF TIMES, WHEN MR.[redacted] CALLED US UP CUSSING US OUT AND THREATnING US, HE AT THE LAST FEW WEEKS BEFORE FIRING US, STARTED TO ATTACK OUR CHARACTER AND WORK ETHICS, AT WHICH TIME [redacted] MORAN, SPOKE WITH HIM AND ASKED HIM TO PLEASE, NOT TALK TO HIM OR OUR EMPLOYEES IN THE MANNER WITH WHICH HE WAS SPEAKING. I NEVER CALLED HIS WIFE FAT, HE WAS QUESTIONING THE INTEGRITY OF THE DECK, AT WHICH I STATED : YOU COULD HAVE EVERY FAT PERSON YOU KNOW STAND ON HERE AND IT WILL HOLD, YOU COULD EVEN DRIVE YOUR TRUCK ON HERE.AGAIN BECAUSE HIS NEIGHBOR WAS CONTINUALLY, STATING EVERYTHING WE WERE DOING WAS WRONG. THE VERY SAME NEIGHBOR MR.[redacted] HIMSELF CURSED AT, FOR EVEN TALKING TO US. BECAUSE THEY WANTED SOME WORK DONE AT THEIR HOUSE AS WELL. AS FAR AS CALLING HIS DOG UGLY DID NOT HAPPEN. WE DID NOT COMPLETE THE DECK BECAUSE, MR. [redacted] FIRED US AND THREATENED TO BEAT MY EXCUSE MY LANGUAGE THIS IS A DIRECT QUOTE"AS". AS TO WHICH I TOLD MR. [redacted], THAT HE WAS NOT GOING TO BEAT ANYBODY'S "AS".I AND MY WORKERS ALWAYS CLEANED UP OUR MESS EVERYDAY WE WERE THERE WORKING. AS FAR AS THE HOT WATER HEATER, YES, THAT WAS LEFT AT HIS HOME BECAUSE, HE REFUSED TO LET US IN HIS HOME TO RETRIEVE IT.SOME OF THE WORK, DID TAKE A LITTLE LONGER THAN EXPECTED. ALSO, BECAUSE OF THE WORKING CONDITIONS. MR. [redacted] HAS QUIT A BIT OF THINGS IN HIS HOME WHICH MADE FOR VERY LIMITED SPACE TO WORK AROUND. IN THE FINAL TEXT BETWEEN MR.[redacted] AND MYSELF, AFTER HE TOLD ME AND MY EMPLOYEES TO GET THE F[redacted] OFF HIS PROPERTY. HIS WIFE TEXTED ACTING LIKE SHE DID NOT KNOW WHAT HAPPENED AND WE EXPLAINED WHAT TRANSPIRED, AT WHICH TIME WE ALSO EXPLAINED THAT ALL NECESSARRY MATERIAL NEEDED TO FINISH THE DECK WERE AT THEIR HOUSE AND THAT THEY WOULD RECEIVE A REFUND CHECK FOR THE WORK ON THE FRONT OF THE HOUSE MINUS WHAT MATERIALS AND LABOR IN THE AMOUNT OF $675.00. TO WHICH THEY HAD NO PROBLEM AND THEY DID CASH THE CHECK, NEVER SAYING ANYTHING UNTIL THEY CASHED THE REFUND CHECK. AT WHICH TIME THEY STARTED GOING ONTO OUR FACEBOOK PAGE CALLING US ,SCAMMMERS, LIARS AND OTHER SUCH THINGS. MR.[redacted] NEVER EVEN NOTIFIED US OF ANY PROBLEMS WITH THEIR FURNACE OR ANYTHING. HE EVEN HAS [redacted]S PERSONAL CELL PHONE NUMBER. [redacted], HAS ALWAYS COMMUNICATED WITH MR. [redacted], IF HE WAS NOT ABLE TO MAKE IT OUT TO HIS HOUSE BY TEXTING OR LEAVING MESSAGES, TO WHICH MR. [redacted] ALSO INFORMED [redacted], HE DOES NOT GET A VERY GOOD SIGNAL. THERE WERE A COUPLE OF TIMES MR. [redacted] CALLED [redacted], YELLING AT HIM CUSSING HIM OUT, BECAUSE HE SAID HE DID NOT SHOW UP. TO WHICH [redacted] WOULD REPLY, THAT HE IN FACT ,LEFT A MESSAGE, FOR HIM TO CHECK HIS PHONE, AFTER WHICH MR.[redacted], WOULD APOLOGIZE, STATING HE HAD NOT RECEIVED IT, UNTIL HE HAD A SIGNAL. [redacted], TRIED TO MAKE MR.[redacted] HAPPY, HE WOULD HAVE FINISHED THE DECK BUT, NOW HE HAS MADE IT AN IMPOSSIBILITY TO EVEN TRY TO WORK WITH HIM, HE HAS SLANDERED MY NAME AND THAT OF MY EMPLOYEES, HE VERBALLY ATTACKED ME AND MY EMPLOYEES, LYING STATING THAT WE THREATENED HIM. WE HAVE REFUNDED MR. [redacted] WE HAVE LEFT THE MATERIALS FOR HIM TO COMPLETE THE DECK, WE DID COMPLETE THE FENCE, ELECTRICAL AND WATER HEATER, HVAC AND EVEN HELPED HIM INSTALL HIS NEW WASHER AND DRYER. I JUST DO NOT UNDERSTAND WHY MR.[redacted], HAS DECIDED TO ATTACK US AFTER RECEIVING HIS REFUND AND FIRING US. WE HAVE DONE EVERYTHING IN OUR POWER TO SATISFY MR.[redacted], IT SEEMS TO NO AVAIL. if you have any further questions, please fell free to contact us.

(The consumer indicated he/she DID NOT accept the response from the business.)
First I would like to address the statement by [redacted] that he completed all jobs he was paid for. The electrical still is not complete. he never put the fan in the chicken coop. the plumbing is still not complete. he never put the hose bibs in the front or back of the house. he put the water box for the washer in the wrong place. he never move it. now I can't put doors on wash room. He left a 6x6 post at the back of my yard that he was to cut off below grade. he never did. As for the water heater [redacted] had five months an ten days to take it but he left it.As for the fence he told a neighbor and myself that he was not going to fix it. I had to do something with it it was coming apart. The boards were warping cupping and the nails he used were popping out. I have a dog so I had to do something.So yes I did have a guy fixing the fence while [redacted] turned to trying to build a deck.As for insulting my wife my dog and myself [redacted] most assuredly did. I did call [redacted] once to find out why he was not working. He told me I need to understand that he his son and his soninlaw have a life.And that I need to stay off his as.Or I could chase him for my money. I did tell [redacted] that he would not be talking to me like that if I had not paid him in full. It took at least a month or more for [redacted] to put in an ac unit, furnace, water filter an water softner.He did not in stall a washer an dryer. But he did stick a plastic plumbers hook for hanging pipe under the washer to help level it. One has to laugh at his installing a washer an dryer. He also did not leave enough materials to finsh the job. He did not leave the screws an plugs for the deck railing, stairs or boarder .He did not leave the solar lights for all deck post. He did not leave louvered grill for chicken coop fan or pex tubbing for hose bibs When [redacted] started this job he told me he would have six guys working on the fence and the deck. After he took my money I find out he has only one employee.He calls his 17 year old son part time. His brotherinlaw [redacted] did what ele.that was done. When [redacted] did come to my house he would get here at 10 or 11 an leave at 2. [redacted] says he has background check an drug screen on everyone coming to your home. But he will not show you he just keeps saying oh I forgot it most people don't ask to see it i'll get it for you but he never shows you.Everything I am saying is true. The Revdex.com can send someone to my house. I can prove everything I am saying.If they would like to send someone just let me know.I just don't want anyone else getting taken like I was 42670 dollars may be easy for [redacted] to take off of people . but it is a lot to me as I am disabled.thamk you very much for your time

I AM CONFUSED AS TO WHY THE CUSTOMER IS COMPLAINING, WE CAME OUT LOOKED  EQUPIMENT  OVER.   WE ALSO DO NOT WORK ON MOBILE HOMES AND WERE UNABLE TTO FIND PARTS , SUGGESTED THAT THEY FIND SOMEONE WHO HAD MORE EXPERIENCE WITH THEM AND WERE ABLE TO FIND PARTS.WE NEVER EVEN...

CHARGED THE CUSTOMER FOR EITHER TRIPS OF  DIAGNOSTICS.  WE ADVISED THEM THAT WE WERE GOING TO TRY TO FIND PARTS BUT, MIGHT NOT BE ABLE TO. OUR TECHNICIANS ARE ALSO NOT IN THE HABIT OF ARGUING WITH CUSTOMERS BUT, WE DO HAVE A STRONG WORK ETHIC.   UNFORTUNATELY, WE ARE FINDING IN OUR BUSINESS YOU ARE NOT ABLE TO PLEASE EVERYONE. WE ARE GLAD THAT THEY ARE FIXED. WHEN THEY CALLED OUR OFFICE TO COME OUT THEY DID NOT INFORM US IT WAS A MOBILE HOME,  THEY ALSO ASKED IF WE WERE ABLE TO WORK PAYMENTS FOR THEM. THEY STATED, THEY WERE UNABLE TO PAY AT THAT TIME, WE WERE JUST TRYING TO HELP THEM THE BEST WE COULD.