All Around Auto Care

Complaint: [redacted] I am rejecting this response because: If the work was successfully completed the engine light would not be turned back on in such a short period of time, the business seeks to gain greater monetary compensation for an uncompleted taskWhen I spoke to the auto [redacted] to seek whether the tasks that they perform would resolve the issue at hand, I was told a solid yes, and I was not informed that the light would simply be resetted, I did not pay for a temporary fix of the issueThe vehicle check should not be an additional expense to me first in order for this business to acknowledge whether they have made a mistake on their end in terms of diagnosticsI have returned to their shop upon paying a previous diagnostics, labor and parts costs, for the same issue that is being presented; this is poor perfomance and subjected care to my vehicle Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I was informed that the services that were related to the service light were completed, I assured that "ALL" the services that were in regards to the light were completed and I also retrieved verbal confirmationThe services are covered under set warranties, you have voided my warrantee when you stated that you will not perform any services on my vehicle and that you will have the authorities assured that I am escorted off your property if I presented myself before youAll around auto care's main r [redacted] has voided my warrantee, which means that no further work can be performed on my vehicle, if that is the case, then my monetary contributions should be returned to me because you have broken your contract promise that was agreed uponThe business has breached the contract, and with having any future issues regarding the same thing, I would continuously have to pay out of pocket for something that is under a 24months warrantyThe business has looked into different areas to suggest that I decline service but I was told that I would receive a follow up email of any other dilemmas, and I have never received anythingThere shouldn't be an inclusion of a warranty for services and labor if the business does not intend to follow through, the problem should be observed, why must I pay for another diagnostics of an issue that should have been discovered with the first diagnosticsThis in turns means that if my engine light comes on six more times, I would have to pay for six more diagnostics and the business can draw out the services and the warranty will not ever have to be grantedThe business [redacted] *** will not allow me to speak to the mechanic who is handling my vehicle, this is continuous poor customer relations Regards, [redacted] [redacted]

Upon speaking with *** via phone 8/12/as indicated we would need to charge the fee of for diagnostics and if it's related to the tune up then we would refund the diagnostics feeWe can not offer a refund since she did sign the repair order ticket to start the repairs and the final invoice upon inspecting the vehicle after the work was completed accepting the terms. Please note there was an estimate given to *** which suggested other service work which she choose to decline on 6/28/and 11/08/The declined section is on the second page of the invoice dated 6/28/and on the work not performed dated 11/08/(SEE ATTACHMENTS)
***

The customer contacted us this morning by phone to indicate she'd had work completed with our shop and the engine light was onThe work was initially completed 6/28/14, therefore since we reset the light upon completion of the initial job I expressed there may be
another issue with the vehicle which would require an engine diagnostic costing 47.36. I further expressed if it was related to the work already completed I would refund the diagnostic feeAlthough if it was unrelated would be able to share with her the additional necessary repairs to correct depending when the customer would like to address
***

Complaint: [redacted]
I am rejecting this response because:
If the work was successfully completed the engine light would not be turned back on in such a short period of time, the business seeks to gain greater monetary compensation for an uncompleted task. When I spoke to the auto [redacted] to seek whether the tasks that they perform would resolve the issue at hand, I was told a solid yes, and I was not informed that the light would simply be resetted, I did not pay for a temporary fix of the issue. The vehicle check should not be an additional expense to me first in order for this business to acknowledge whether they have made a mistake on their end in terms of diagnostics. I have returned to their shop upon paying a previous diagnostics, labor and parts costs, for the same issue that is being presented; this is poor perfomance and subjected care to my vehicle.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I was informed that the services that were related to the service light were completed, I assured that "ALL" the services that were in regards to the light were completed and I also retrieved verbal confirmation. The services are covered under set warranties, you have voided my warrantee when you stated that you will not perform any services on my vehicle and that you will have the authorities assured that I am escorted off your property if I presented myself before you. All around auto care's main r[redacted] has voided my warrantee, which means that no further work can be performed on my vehicle, if that is the case, then my monetary contributions should be returned to me because you have broken your contract promise that was agreed upon. The business has breached the contract, and with having any future issues regarding the same thing, I would continuously have to pay out of pocket for something that is under a 24months warranty. The business has looked into different areas to suggest that I decline service but I was told that I would receive a follow up email of any other dilemmas, and I have never received anything. There shouldn't be an inclusion of a warranty for services and labor if the business does not intend to follow through, the problem should be observed, why must I pay for another diagnostics of an issue that should have been discovered with the first diagnostics. This in turns means that if my engine light comes on six more times, I would have to pay for six more diagnostics and the business can draw out the services and the warranty will not ever have to be granted. The business [redacted] will not allow me to speak to the mechanic who is handling my vehicle, this is continuous poor customer relations.
Regards,
[redacted]