All Around Comfort

I contacted All Around Comfort to fix an issue with air conditioner at my rental property. Dean C came to my property and diagnosed the issue, quoting price of $1500. I was not prepared to pay that amount of money so I declined his offer and went with someone else who said they could repair for much less money.

A few weeks later, tenant informed me that AC stopped working. I called another company to take a look and they said they’d charge more than All Around Comfort to fix issue. I decided to find the money needed to repair and called Dean for help. He said he could come the next day and that he required a $750 deposit. I promptly paid deposit and expected him the next day.

On Saturday morning, he said the part he needed was in Frederick, MD . I assumed he’d get part and head to unit to complete job. My tenant asked later if he was still coming. I said that I thought he was. When I talked to him, he said since Frederick, MD was 2.5 hours away, so he would not be able to get the part until Monday when it was available in Landover. I was skeptical, since I knew Frederick, MD was not 2.5 hours away. But I just assumed he didn’t want to work on a weekend and let it go, which was my first clue there was something wrong.

I wanted to know the time window he would be able to come fix issue, and after a few unanswered texts, he told me he had not been responding because he was at a bday party and could come after 12 on Monday. He further stated that he would have to contact me Sunday to nail down a time. On Sunday, I reached out to him 2 times to nail down a time. I never heard from him, so was not able to let my tenants know what time he would be arriving.

On Monday, the day the work was to be done, I contacted him at least 10 times to ask if he was coming and what time. I even asked my tenant to contact him, thinking he would answer a call other than my own. During this time, I searched his company on State Department of Assessments and Taxation (SDAT) website and found out that his business was not in good standing. I searched yelp and thumbtack (the source I initially used to contact him) and found that he was no longer active. I began to think I was bamboozled out of $750 and decided to contact a company that I knew was reputable to complete work with AC and would deal with getting my money back from All Around Comfort a later date, since my tenant was getting anxious to get air fixed before another heat wave.

At 5pm, my tenant texted me to say that he was at the house. I asked her what happened to him and she said that he told me 5:00. He never told me anything. Then, I get a call from a 410 number, it was Dean acting like nothing just happened. He told me he needed to cut into my drywall to fix a pipe and would not be able to fix AC until this was done. I asked about his number, since he already had $750 and I wanted to be sure I could get in contact with him. He said its not his job to call and confirm and said his phone number hadn’t changed. I gave him the number I’d been contacting and instead of a professional response, he grunted and very rudely said “do you want me to cut this drywall or not”. Obviously, after being ignored for 2 days, finding out that his company is not in good standing and his unprofessional behavior, I decided NOT to use his services. I requested my deposit back and he said I owed him money and that he’d take this to court and hung up.

Mr. C was clearly unprofessional and I would like my $750 deposit refunded.

All Around Comfort/Dean C, a HVAC service provider, provides the worst service to his client:

1) He promised to install a 4-ton AC system but instead installed a 3.5-ton AC system.

2) The HVAC system that he installed does not provide cooling at all. After repeating requests to come back to fix AC issue, he showed up in several weeks later. He asked for additional money to turn on cooling, but the AC system stopped working in several weeks again. Then he refused to come back to fix my AC system.

3) We went out of town several weeks last summer. When we came home, we found out the AC system stopped working. Dean C refused to fix cooling for me. Many household items were molded and damaged because there were no cooling in my house last summer.