The *** did try to reach out and I gave the information to our handyman departmentUnfortunately the gentleman that I gave the info to had accidentally thrown it away with other trash so he had overlooked calling them back for scheduleingThis is our mistake and not one we make oftenMistakes
happen and for that we are very sorryWe will be reaching out to the customer to try and make this situation satisfactory for them
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The *** did try to reach out and I gave the information to our handyman departmentUnfortunately the gentleman that I gave the info to had accidentally thrown it away with other trash so he had overlooked calling them back for scheduleingThis is our mistake and not one we make oftenMistakes
happen and for that we are very sorryWe will be reaching out to the customer to try and make this situation satisfactory for them
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]