All Around Mobile Sounds

We have agreed to order the dash and have it replacedThe dash was order November 2ndI called [redacted] on November 2nd and left a voicemail asking him to contact me later that weekSince then I have checked on the status of the dash several times and have found it to be on a national back order Currently waiting for [redacted] to fill national supply demands

On 4/19/*** *** contacted All Around Mobile Sound and spoke with the store manager, *** ***During that contact *** requested that a "Power wire" be installed, which would connect the front battery to a second battery in the rear of a *** *** to complete his stereo
system*** completed a work order and quoted *** $for the job, which he agreed to pay. *** had installed a stereo system into his *** ***, at an earlier time at his homeThe stereo system, installed by ***, included a *** Audio CD player, *** Audio amplifier, a subwoofer box with two inch woofer (make unknown) and a second battery located in the trunkAll of the audio and power cables were installed and wired to the above equipment by *** at the time he installed them, save and except the requested addition wire to complete the installationThe above equipment was not operational, because *** did not know how to properly installed the power wire to the above battery (rear) and amplifier, hence his request for the above work.At the conclusion of the above work, *** told Installation specialist, *** ***, that the above mentioned amplifier was originally purchased "Used." The used amplifier was installed into a pickup (Toyota), which was involved in a traffic collision and was "Wrecked." The amplifier (***) was removed from the vehicle prior to the totaling of the vehicle*** also told *** that the amplifier had been "Stored" for "Six to eight" months, prior to its re-installation into the Altima mentioned aboveTo review, the amplifier was used, installed into a vehicle (pickup), removed because of a traffic collision and stored for 6-months prior to re-installation, by ***, into the above Altima.*** described the above stereo installation as "Backyard" and "Poorly" doneAs an examples of issues;- The 6'-10' (Feet) of unused audio cables, run from the front of the vehicles dash area to the trunk, were coiled, exposed and unsecured next to the amplifier. - The above mentioned, additional battery, was unmounted, unsecured and loose in the trunk, which is unsafe and dangerous.At the time of the job, *** provided *** with a work order to install a power wire, which was provided by *** was instructed to run a wire from the front battery to the rear battery and then to the amplifier (hooked to above inch woofers)It should be noted that the wire mentioned above was of poor quality; marked as a "0" gauge wire that was estimated to actually be gauge which is approximately 25% of the advertised size, with a cheap "Thick" cover to appear the size advertised (done by deceptive online retailers and manufacturer). The wire was run on the drivers side of the vehicle connected to the front battery and to the trunk, where it was connected to the second batteryThe wire was then run to the amplifier that *** installed and hooked to the inch subwoofers mentioned aboveThe amplifier and rear battery were grounded to the chassis of the vehicle, which made the above amplifier operational, as tested by *** and ***At the completion of the job, the vehicle was placed in the parking lot of the store and released to *** upon his arrival and payment of $(less than he was quoted because it required less time then expected). No warranty or guarantee was given! We do not test equipment brought to us by customers, because of the additional time required to do so would be cost prohibitive; instead the installation is the test and in this case the amplifier worked when wired.I have years of car stereo experience and training! I am intimately aware of the above equipment and its manufacturer! I consider it, "Flea market" junk Additionally given the used condition when purchased, possible damage sustained during a traffic collision and the time in storage, I would never expect the equipment to work for longA simple internet search provides a sample of the significant problems and issues with the amplifier in questionNumerous complaints of failing to work when taken from a box in new condition are among many examples. It is my professional opinion that it is not remotely possible that hooking the power and ground wires to this or any other amplifier would cause the problem exhibited hereIt is however, highly possible that any ONE of the following conditions, let alone all of them together, including a collision, storing an amplifier for a long period of time, unknown history (purchased used), unprofessional installation by *** and blown or damaged woofers which are hooked to the amplifier, could be the issue and causation. ***'s statements have been a moving target and at no time did he attempt to discuss the above with me! At the time of this incident *** demanded, from ***, a new amplifier*** wanted to pay $for a replacement amplifier and refused to accept an offer of a used amplifier for $because he had no money for food.On 5/25/*** responded to the store, requested me by name and handed me a demand letter asserting nonsense, including inaccurate information about the causation of this issueI responded to *** by telling him that his assertion was not what happened; again he demanded money not due him; I declined to pay, and he left*** was belligerent, confrontational and argumentativeHe was unwilling to discuss the details mentioned above and simply demanded money which appeared more like extortion than retribution.Respectfully,Steve Bertagna

I am rejecting this response because: I purchased the amplifier new, used it for a year with no problemsIt worked fine when I left it with them and when they "released" the car to me it was burnt they are responsiblePeriod

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Be advised this is the third posting of this response!On 4/19/15 [redacted] contacted All Around Mobile Sound and spoke with the store manager, [redacted]. During that contact [redacted] requested that a "Power wire" be installed, which would connect the front battery to a second battery in the rear of a 2002 Nissan Altima to complete his stereo system. [redacted] completed a work order and quoted [redacted] $100.00 for the job, which he agreed to pay. [redacted] had installed a stereo system into his 2002 Nissan Altima, at an earlier time at his home. The stereo system, installed by [redacted], included a Boss Audio CD player, Boss Audio amplifier, a subwoofer box with two 12 inch woofer (make unknown) and a second battery located in the trunk. All of the audio and power cables were installed and wired to the above equipment by [redacted] at the time he installed them, save and except the requested addition wire to complete the installation. The above equipment was not operational, because [redacted] did not know how to properly installed the power wire to the above battery (rear) and amplifier, hence his request for the above work.At the conclusion of the above work, [redacted] told Installation specialist, [redacted], that the above mentioned amplifier was originally purchased "Used." The used amplifier was installed into a pickup (Toyota), which was involved in a traffic collision and was "Wrecked." The amplifier (Boss) was removed from the vehicle prior to the totaling of the vehicle. [redacted] also told [redacted] that the amplifier had been "Stored" for "Six to eight" months, prior to its re-installation into the Altima mentioned above. To review, the amplifier was used, installed into a vehicle (pickup), removed because of a traffic collision and stored for 6-8 months prior to re-installation, by [redacted], into the above Altima.[redacted] described the above stereo installation as "Backyard" and "Poorly" done. As an examples of issues;- The 6'-10' (Feet) of unused audio cables, run from the front of the vehicles dash area to the trunk, were coiled, exposed and unsecured next to the amplifier. - The above mentioned, additional battery, was unmounted, unsecured and loose in the trunk, which is unsafe and dangerous.At the time of the job, [redacted] provided [redacted] with a work order to install a power wire, which was provided by [redacted]. [redacted] was instructed to run a wire from the front battery to the rear battery and then to the amplifier (hooked to above 12 inch woofers). It should be noted that the wire mentioned above was of poor quality; marked as a "0" gauge wire that was estimated to actually be 4 gauge which is approximately 25% of the advertised size,  with a cheap "Thick" cover to appear the size advertised (done by deceptive online retailers and manufacturer). The wire was run on the drivers side of the vehicle connected to the front battery and to the trunk, where it was connected to the second battery. The wire was then run to the amplifier that [redacted] installed and hooked to the 12 inch subwoofers mentioned above. The amplifier and rear battery were grounded to the chassis of the vehicle, which made the above amplifier operational, as tested by [redacted] and [redacted]. At the completion of the job, the vehicle was placed in the parking lot of the store and released to [redacted] upon his arrival and payment of $85.00 (less than he was quoted because it required less time then expected). No warranty or guarantee was given!  We do not test equipment brought to us by customers, because of the additional time required to do so would be cost prohibitive; instead the installation is the test and in this case the amplifier worked when wired.I have 30 years of car stereo experience and training! I am intimately aware of the above equipment and its manufacturer! I consider it, "Flea market" junk.  Additionally given the used condition when purchased, possible damage sustained during a traffic collision and the time in storage, I would never expect the equipment to work for long. A simple internet search provides a sample of the significant problems and issues with the amplifier in question. Numerous complaints of failing to work when taken from a box in new condition are among many examples. It is my professional opinion that it is not remotely possible that hooking the power and ground wires to this or any other amplifier would cause the problem exhibited here. It is however, highly possible that any ONE of the following conditions, let alone all of them together, including a collision, storing an amplifier for a long period of time, unknown history (purchased used), unprofessional installation by [redacted] and blown or damaged woofers which are hooked to the amplifier, could be the issue and causation. [redacted]'s statements have been a moving target and at no time did he attempt to discuss the above with me! At the time of this incident [redacted] demanded, from [redacted], a new amplifier. [redacted] wanted to pay $20.00 for a replacement amplifier and refused to accept an offer of a used amplifier for $40.00 because he had no money for food.On 5/25/15 [redacted] responded to the store, requested me by name and handed me a demand letter asserting nonsense, including inaccurate information about the causation of this issue. I responded to [redacted] by telling him that his assertion was not what happened; again he demanded money not due him; I declined to pay, and he left. [redacted] was belligerent, confrontational and argumentative. He was unwilling to discuss the details mentioned above and simply demanded money which appeared more like extortion than retribution.Respectfully,[redacted]

I am rejecting this response because: They are lying. I bought the amp new, I Do know how to hook up a power wire just didnt want to drill a hole in my firewall to have it run properly.everything in the stereo worked fine before I took it to their store. I have a receipt to verify I bought the amp new.

We have agreed to order the dash and have it replaced. The dash was order November 2nd. I called [redacted] on November 2nd and left a voicemail asking him to contact me later that week. Since then I have checked on the status of the dash several times and have found it to be on a national back order....

Currently waiting for [redacted] to fill national supply demands.

Review: Took my car in to have a power wire installed for my amplifier.They charged me $85.00. not a problem Its When I get there to pick up my car the amplifier no longer worked. I tried to get them to compensate me for my loss but they said "they are not responsible for burning up my amp", and would do nothing to resolve the issue aside from selling me a new one which I cannot afford at the moment nor would I need a new amp if they had not destroyed the one I had in there .I hold them responsible and accountable. The kid working there even said it was working 10 minutes before I got there. And now my car smells like burnt electronics. If I was working on something of someones for a business and I broke it you bet it would be replaced out of my pocket.Desired Settlement: I want an amp of equal value to replace the one they destroyed.cost of my amp was $200.00

Business

Response:

On 4/19/15 [redacted] contacted All Around Mobile Sound and spoke with the store manager, [redacted]. During that contact [redacted] requested that a "Power wire" be installed, which would connect the front battery to a second battery in the rear of a 2002 [redacted] to complete his stereo system. [redacted] completed a work order and quoted [redacted] $100.00 for the job, which he agreed to pay. [redacted] had installed a stereo system into his 2002 [redacted], at an earlier time at his home. The stereo system, installed by [redacted], included a [redacted] Audio CD player, [redacted] Audio amplifier, a subwoofer box with two 12 inch woofer (make unknown) and a second battery located in the trunk. All of the audio and power cables were installed and wired to the above equipment by [redacted] at the time he installed them, save and except the requested addition wire to complete the installation. The above equipment was not operational, because [redacted] did not know how to properly installed the power wire to the above battery (rear) and amplifier, hence his request for the above work.At the conclusion of the above work, [redacted] told Installation specialist, [redacted], that the above mentioned amplifier was originally purchased "Used." The used amplifier was installed into a pickup (Toyota), which was involved in a traffic collision and was "Wrecked." The amplifier ([redacted]) was removed from the vehicle prior to the totaling of the vehicle. [redacted] also told [redacted] that the amplifier had been "Stored" for "Six to eight" months, prior to its re-installation into the Altima mentioned above. To review, the amplifier was used, installed into a vehicle (pickup), removed because of a traffic collision and stored for 6-8 months prior to re-installation, by [redacted], into the above Altima.[redacted] described the above stereo installation as "Backyard" and "Poorly" done. As an examples of issues;- The 6'-10' (Feet) of unused audio cables, run from the front of the vehicles dash area to the trunk, were coiled, exposed and unsecured next to the amplifier. - The above mentioned, additional battery, was unmounted, unsecured and loose in the trunk, which is unsafe and dangerous.At the time of the job, [redacted] provided [redacted] with a work order to install a power wire, which was provided by [redacted]. [redacted] was instructed to run a wire from the front battery to the rear battery and then to the amplifier (hooked to above 12 inch woofers). It should be noted that the wire mentioned above was of poor quality; marked as a "0" gauge wire that was estimated to actually be 4 gauge which is approximately 25% of the advertised size, with a cheap "Thick" cover to appear the size advertised (done by deceptive online retailers and manufacturer). The wire was run on the drivers side of the vehicle connected to the front battery and to the trunk, where it was connected to the second battery. The wire was then run to the amplifier that [redacted] installed and hooked to the 12 inch subwoofers mentioned above. The amplifier and rear battery were grounded to the chassis of the vehicle, which made the above amplifier operational, as tested by [redacted] and [redacted]. At the completion of the job, the vehicle was placed in the parking lot of the store and released to [redacted] upon his arrival and payment of $85.00 (less than he was quoted because it required less time then expected). No warranty or guarantee was given! We do not test equipment brought to us by customers, because of the additional time required to do so would be cost prohibitive; instead the installation is the test and in this case the amplifier worked when wired.I have 30 years of car stereo experience and training! I am intimately aware of the above equipment and its manufacturer! I consider it, "Flea market" junk. Additionally given the used condition when purchased, possible damage sustained during a traffic collision and the time in storage, I would never expect the equipment to work for long. A simple internet search provides a sample of the significant problems and issues with the amplifier in question. Numerous complaints of failing to work when taken from a box in new condition are among many examples. It is my professional opinion that it is not remotely possible that hooking the power and ground wires to this or any other amplifier would cause the problem exhibited here. It is however, highly possible that any ONE of the following conditions, let alone all of them together, including a collision, storing an amplifier for a long period of time, unknown history (purchased used), unprofessional installation by [redacted] and blown or damaged woofers which are hooked to the amplifier, could be the issue and causation. [redacted]'s statements have been a moving target and at no time did he attempt to discuss the above with me! At the time of this incident [redacted] demanded, from [redacted], a new amplifier. [redacted] wanted to pay $20.00 for a replacement amplifier and refused to accept an offer of a used amplifier for $40.00 because he had no money for food.On 5/25/15 [redacted] responded to the store, requested me by name and handed me a demand letter asserting nonsense, including inaccurate information about the causation of this issue. I responded to [redacted] by telling him that his assertion was not what happened; again he demanded money not due him; I declined to pay, and he left. [redacted] was belligerent, confrontational and argumentative. He was unwilling to discuss the details mentioned above and simply demanded money which appeared more like extortion than retribution.Respectfully,Steve Bertagna

Consumer

Response:

I am rejecting this response because: They are lying. I bought the amp new, I Do know how to hook up a power wire just didnt want to drill a hole in my firewall to have it run properly.everything in the stereo worked fine before I took it to their store. I have a receipt to verify I bought the amp new.

Business

Response:

Be advised this is the third posting of this response!On 4/19/15 [redacted] contacted All Around Mobile Sound and spoke with the store manager, [redacted]. During that contact [redacted] requested that a "Power wire" be installed, which would connect the front battery to a second battery in the rear of a 2002 Nissan Altima to complete his stereo system. [redacted] completed a work order and quoted [redacted] $100.00 for the job, which he agreed to pay. [redacted] had installed a stereo system into his 2002 Nissan Altima, at an earlier time at his home. The stereo system, installed by [redacted], included a Boss Audio CD player, Boss Audio amplifier, a subwoofer box with two 12 inch woofer (make unknown) and a second battery located in the trunk. All of the audio and power cables were installed and wired to the above equipment by [redacted] at the time he installed them, save and except the requested addition wire to complete the installation. The above equipment was not operational, because [redacted] did not know how to properly installed the power wire to the above battery (rear) and amplifier, hence his request for the above work.At the conclusion of the above work, [redacted] told Installation specialist, [redacted], that the above mentioned amplifier was originally purchased "Used." The used amplifier was installed into a pickup (Toyota), which was involved in a traffic collision and was "Wrecked." The amplifier (Boss) was removed from the vehicle prior to the totaling of the vehicle. [redacted] also told [redacted] that the amplifier had been "Stored" for "Six to eight" months, prior to its re-installation into the Altima mentioned above. To review, the amplifier was used, installed into a vehicle (pickup), removed because of a traffic collision and stored for 6-8 months prior to re-installation, by [redacted], into the above Altima.[redacted] described the above stereo installation as "Backyard" and "Poorly" done. As an examples of issues;- The 6'-10' (Feet) of unused audio cables, run from the front of the vehicles dash area to the trunk, were coiled, exposed and unsecured next to the amplifier. - The above mentioned, additional battery, was unmounted, unsecured and loose in the trunk, which is unsafe and dangerous.At the time of the job, [redacted] provided [redacted] with a work order to install a power wire, which was provided by [redacted]. [redacted] was instructed to run a wire from the front battery to the rear battery and then to the amplifier (hooked to above 12 inch woofers). It should be noted that the wire mentioned above was of poor quality; marked as a "0" gauge wire that was estimated to actually be 4 gauge which is approximately 25% of the advertised size, with a cheap "Thick" cover to appear the size advertised (done by deceptive online retailers and manufacturer). The wire was run on the drivers side of the vehicle connected to the front battery and to the trunk, where it was connected to the second battery. The wire was then run to the amplifier that [redacted] installed and hooked to the 12 inch subwoofers mentioned above. The amplifier and rear battery were grounded to the chassis of the vehicle, which made the above amplifier operational, as tested by [redacted] and [redacted]. At the completion of the job, the vehicle was placed in the parking lot of the store and released to [redacted] upon his arrival and payment of $85.00 (less than he was quoted because it required less time then expected). No warranty or guarantee was given! We do not test equipment brought to us by customers, because of the additional time required to do so would be cost prohibitive; instead the installation is the test and in this case the amplifier worked when wired.I have 30 years of car stereo experience and training! I am intimately aware of the above equipment and its manufacturer! I consider it, "Flea market" junk. Additionally given the used condition when purchased, possible damage sustained during a traffic collision and the time in storage, I would never expect the equipment to work for long. A simple internet search provides a sample of the significant problems and issues with the amplifier in question. Numerous complaints of failing to work when taken from a box in new condition are among many examples. It is my professional opinion that it is not remotely possible that hooking the power and ground wires to this or any other amplifier would cause the problem exhibited here. It is however, highly possible that any ONE of the following conditions, let alone all of them together, including a collision, storing an amplifier for a long period of time, unknown history (purchased used), unprofessional installation by [redacted] and blown or damaged woofers which are hooked to the amplifier, could be the issue and causation. [redacted]'s statements have been a moving target and at no time did he attempt to discuss the above with me! At the time of this incident [redacted] demanded, from [redacted], a new amplifier. [redacted] wanted to pay $20.00 for a replacement amplifier and refused to accept an offer of a used amplifier for $40.00 because he had no money for food.On 5/25/15 [redacted] responded to the store, requested me by name and handed me a demand letter asserting nonsense, including inaccurate information about the causation of this issue. I responded to [redacted] by telling him that his assertion was not what happened; again he demanded money not due him; I declined to pay, and he left. [redacted] was belligerent, confrontational and argumentative. He was unwilling to discuss the details mentioned above and simply demanded money which appeared more like extortion than retribution.Respectfully,[redacted]

Consumer

Response:

I am rejecting this response because: I purchased the amplifier new, used it for a year with no problems. It worked fine when I left it with them and when they "released" the car to me it was burnt they are responsible. Period.

Review: I had stereo speakers installed in my 2010 [redacted] Camry. In the process of having this work completed, the shop ripped the dash at both of the dash speaker locations in the vehicle. After the work was completed I talked with the manager ([redacted]). He understood that it was a mistake on their part and said he would look into getting the dash replaced and would call me back. He took the VIN from the vehicle as reference. I never received a call again from his business. I had to call about a month later for a follow-up where I finally received a call with their email address. I responded via email and they said they would get the ball rolling again. I sent another follow up email a few weeks later. I still have not received an email or a call back to resolve the issue with the dash damage from the work that they performed.There was another issue with the install that was resolved at the time of purchase. [redacted] corrected this issue and I was satisfied with that part. The above issue with the dash damage was the second part of the issue from the work that was performed.Desired Settlement: the dash needs to be fixed/replaced in the vehicle that was worked on by his business. The work needs to be performed by a licensed dealership.

Business

Response:

We have agreed to order the dash and have it replaced. The dash was order November 2nd. I called [redacted] on November 2nd and left a voicemail asking him to contact me later that week. Since then I have checked on the status of the dash several times and have found it to be on a national back order. Currently waiting for [redacted] to fill national supply demands.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I took a brand new stereo into this business to have it installed. The memory wire is not connected properly, I took the car back and was told to contact the manufacture for more info for which I did and provided this too the business. Instead of fixing that issue, they ran a new ground wire and I am still have the same issue, took the car back and was told that I needed to pay an additional $60.00 too have it wired correctly.Desired Settlement: Refund on Labor since stereo was not installed correctly

Business

Response:

On 3/20/14 [redacted] contacted the manager of All Around Mobile Sound, [redacted], and requested information related to the installation of a Double Din radio/DVD purchased from another source into a 2005 Ford Crown Victory. The vehicle was a newly acquired used "Retired" police pursuit vehicle, purchased by [redacted]. [redacted] was informed the installation cost and he agreed to have the stereo installed for the sum of $228.64, AAMS invoice #13240. The stereo was installed using industry accepted installation parts and practices to prevent the factory wiring harness from being altered or cut. At the completion of the installation the vehicles stereo was tested and was determined to operate properly. It should be noted that stereo was installed by professionally trained installation staff members, [redacted] and [redacted] with 15 and 8 year installation experience respectively. Based on my training and experience, 30 years as the owner and operator of All Around Mobile Sound and 3 years as a police officer (driving a Crown Victoria), It is known by me that Crown Victoria's, used by law enforcement are highly modified, adapted and altered vehicles for the purposes for which they are used. It is also known by me that the vehicles are sold, "As is" based on the unknown modifications and police equipment removal done prior to the sale of same. The above mentioned stereo was installed and worked at the time it left our care and custody. After several weeks of use, [redacted] returned with the above stereo failing to maintain its memory. At that time [redacted] assessed the stereo and determined repairs were required including the following. Specifically, a battery cutoff switch, used by police departments to shut off all power was determined to be faulty. The battery voltage at that time was determined to be 10.5 volts; a voltage lower than the threshold required to maintain memory. [redacted] was informed of the above required repair and cost ($60.00 plus $30.00 parts); he chose not to repair his vehicle. All Around Mobile Sound does not warrant the integrity of a vehicle or their associated electrical systems. More specifically a 2005 Ford Crown Victoria used for Police purposes is known to have significant potential for electrical problems. I respectfully submit the above and do not feel responsible for the above complaint or feel the need to fix the above vehicle electrical issues. Please feel free to contact me at any time [redacted] ###-###-####