All Around Moverz

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I would like them to honor their insurance coverage for my solid wood coffee tableIt could not be repaired so it needs to be replaced I would like All Around Moverz or their Insurance company to provide a check made payable to ***'s Furniture in the amount of $so I can replace my damaged furnitureI attached a copy of the invoice and a coverletter in my response to All Around Moverz I have attached it to this email as well for your reference

To Whom ItMay Concern,My name is [redacted] ***, with All Around MoverzI’m writing in response to ID#10615336.All Around Moverz has spoken to Ms [redacted] a few times regarding this complaint We have tried to come to a fair settlement which Ms [redacted] keeps changing aroundWhen we initially went to Ms [redacted] home to perform the move which she scheduled, like we do every day, we looked around to get an idea of what was moving The item in question, a 32” Panasonic TV, was in a room with a few boxes on a 6fthigh mantel Our movers never took a good look at the TV because the room only had a few boxes in there and she was in a hurry to show the house because she had to leave Theway we start every move is with the boxes first and ending with larger items However, this day we were only still moving the boxes when she returned home, went straight up stairs andreturned within seconds and said, “You guys broke my TV.” At that point the movers called me and said that Ms [redacted] wanted different movers which I was unable to supply At this point I decided to cancel the move We gave her a full refund for the initial payment she made to lock in the move We also requested her to provide documentation for the TV or some sort of proof of purchase so we could possibly reimburse her First she stated that she wanted $50, then she stated she wanted $100, then she stated $and now she is asking for $ Per our conversation and our website, we mentioned to her that we will give $104.86, which is the current condition or depreciation value She told us she paid $when she brought the TV, but have not given us any proof of purchase as initially requested After doing our research, we estimate her T.Vto be around $- $in value (if the TV was NEW in 2009) Since she refuses to give us any proof of purchase, we are using $as a starting price, with a 20% annual depreciation rate for years All of this was on our website when she initially booked the move with us, and has been there for the last years In conclusion, we are willing to pay Ms [redacted] $per a detailed policy on our website and our previous conversation with her There is no proof that the TV was not already broken prior to movers arriving Our movers believe that she is filing a claim We have already refunded the $initial payment We truly wish to resolve this issue so that both parties are happy We are only following the policy that we have had in place for the last yearsThanks, [redacted] *** [redacted] *** [redacted]

The claim in fact is not a false claim. The first fact that I would like to point out, Mr. [redacted] indicates that their movers are experienced and perform these services day in and day out. My first question would be, as a mover, if you are being shown items to be moved and one item is severely damaged, wouldn't you have documented the damaged item to make sure the customer is aware and to ensure there will not be liability on the part of your company? Again, I must point out, this TV was not damaged prior to All Around Moverz handling it.To confirm, I was not in a rush to show the area of items to be moved. This was my first time ever using movers, I wanted to be as thorough as possible. My actions prior to the move should have indicated that I am/was an informed consumer. This move was scheduled more than a month in advance. Within that month I called the office on numerous occasions to confirm the move date and to ensure additional information was not required. At the end of each call, I was informed to ensure that the inventory sheet is completed and submitted on the day of the move. Yes, the TV in question was on a 6 foot shelf, but when instructing the movers on items to be removed, I did point out the TV. After about 30 minutes of the movers moving items, I informed them that I will return within 15-20 minutes. I wanted to pick up the keys to the new location to save time as the movers were scheduled to pick up furniture for me enroute. After about 7-8 minutes after leaving, I decided that I can bring a lot of the smaller and delicate items in my vehicle, SUV. I then called the lead person to inform him of this change. He was fine with that. Upon returning home, the majority of items to be moved was packed on the truck with the exception of the TV in question. I went upstairs to retrieve the TV to notice that it was damaged. I also must mention, after showing the movers the items to move, I immediately went downstairs and did not return upstairs until after I left for about 15 minutes. Both movers were in the master bedroom removing boxes and other items. As far as the amount changing, I was informed by All Around Moverz that the insurance company indicated that my TV would only be worth $50.00. I then agreed and requested documentation from the insurance company confirming the value offered. That is when I was informed that an insurance claim was never filed, although I was told by the company several times that they were awaiting the value of my damaged item from the insurance company. I never agreed to $100.00. I subsequently located an exact model of the TV in question for sale for $300.00. I then informed the company, insurance adjuster and agent that I am willing to accept $250.00. With regards to the depreciation formula that Mr. [redacted] is continuing referring to on their updated website, this information was added AFTER this issue came about with my destroyed item. I also indicated to Mr. [redacted] that this depreciation information was NOT present on any of the documentation that was signed by me and by the movers. I had no previous knowledge that should they destroy and item, the item would not be replaced. If I was previously aware that should this company damage items, mere pennies would be your compensation to replace the damaged item, I would HAVE NEVER USED THIS COMPANY. Again, I am seeking either the full $300 to replace the item or $250 and I will add the balance. I have attached a copy of the email correspondence that has transpired between myself and this company. Also attached is the contract and the inventory sheet provided.Thank you. [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below A copy of the letter I received from the Delaware State Attorney General, Consumer Protection Unit is attachedIt clearly states that they were unable to mediate the complaint, which is in response to Mr***’s letter to them dated January 12, Mediation requires two parties to work with a mediatorThis mediation failed due to the mover refusing to mediate.The one thing Mr [redacted] has not provided to you or to the Delaware Attorney General’s office is the initial contract I signed on the day of the move, Dec2, 2017, which clearly shows the flat amount being charged for the move as:$9,– $(packing services not used) – $(additional stop not being done) = $8,- $2,deposit—final balance of $6,This was the rate to move the contents of my house as indicated on the inventory I provided and the walkthrough where I showed him all of the items to be moved (and what was to be left behind); he moved the contents that I required him to move, but charged me an additional $4,to do so.He does include a copy of the email I was required to send or one-third of my house would have been left behindI clearly state I was sending the email “under duress and with protest” because “the price went up $due to miscalculation of the size of the move for the original quote.”He does include a copy of the revised contract I was required to sign on the day of delivery, Dec4, 2017, or the third truck would not be unloaded and would be returned to Pennsylvania with my belongings.He clearly states in this response to the Revdex.com that he “will not be refunding any funds.” This, too, indicates to me that he is refusing to mediate.He made a mistake on the size of this move and he should, in all good faith and best business practices, live up to his initial quote and contractI should not have to pay additional for his mistake Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I could not be more disappointed in the ethics of a business. They are not the victim in the incident. I am. I paid for a move and the move resulted in multiple pieces either being damaged or destroyed. I accepted the re-lacquer of the chest that caused the damage to the coffee table. The furniture repair never called me to inform me that he "discovered cardboard after all of the sanding". It was with the final delivery and the call by the owner to the repair shop (family friend) conversation took place between all three of us. The fact that a lot of sanding even needed to take place demonstrates how damaged the table top is. There is ZERO possibility there is/was cardboard in this coffee table. There was never a call to say "The only option to try to repair the existing coffee table is to glue a laminate to your coffee table" I would have responded exactly the way I am responding now, replace the coffee tableInstead, he dropped it off and ended the exchange with "I'm done". I do not know how this could not be classified as fraud Based on the professionalism demonstrated by All Around Moverz to date, it is no surprise they lost the drawer

All Around Moverz initially moved Mr*** *** on February 22, according to our recordsDuring the move, the door of a chest swung open and put dent in Mr*** coffee table the size of a dimeWe took the table to a professional repair company to have the table fixAll Around
Moverz's insurance poficy guarantees that we will fix or pay for all damaged items based on the current condition of the property not to exceed the total cost of the complete job with no hasslesWe fixed the table and it looked greut but Mr*** was not pleasedSo we took the table back and had it repaired again per Mr*** Once again, the table fooked great but Mr*** still was not satisfiedSo at this point my co-owner (Grace who was present and assisterf me at returning the table the second time) re feeling a little uneasy as to Mr*** motivesThis table was repair twice and both times lookedgreatWhen we left Mr*** to have the table fixed for the 3rd time, we left behind of the drawers that came with the table because we didn't want to take the chance of any additional damages occurringWe would have left both but we thought that the furniture repair company might need something to match the colorThe company actually contacted Mr*** and told him that after sanding the table so much, cardboard starting flecking upThey stated the table wasn't even solid wood like Mr*** claimsMr*** ar.tually said it looked good on the 3rd time around but since he could find where the drawer was he was not happy.Our contract that Mr*** agreed to says, "Furniture manufactured from pressboard, particleboard and/or engineered wood is designed to go into a box from the manufacturer, to the retailer, and then to the customer unassembledIt is nol built to withstand the stress of a move as an assembled unit, which may cause chips or dents that are not usually repairableTherefore if the shipper requests transportation of these items they must select and initial one of the following options listed below or the carrier will not transport any of the pressboard furniture(initial) I, the customer, DO HAVE furniture constructed of pressboard, particleboard and/orengineered wood furniture fully assembled and/or dis-assembled as part of our moveIunderstand that any claim for damage to the pressboard, particleboard and/or engineered wood furniture may be denied due to the inherent vice of pressboard, particleboard and/or engineered wood furniture, as outlined above(initial) I, the customer, DO NOT have furniture constructed of pressboard, particleboard and/or engineered wood as part of my moveHowever, I understand that if Irealize during and/or after the move that Ido have furniture of this nature, Option will apply.We have put in over $on repairs for Mr*** and feel that we went above and beyond to satisfy himAt this point we feel that there is nothing else for us to do since the table was legally not eveninsurable per our agreement.Thanks,*** ***All Around Moverz*** ***

If you are looking for a crew of movers who are quick to get you settled into your new place, these guys are the one They were punctual and worked like machines, all while ensuring that your stuff will be taken care of during the move For All Around Moverz to be so budget friendly, they definitely do give you the best bang for your buck All in all, I will recommend them to my family and friends back home should they decide to move, for sure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like them to honor their insurance coverage for my solid wood coffee tableIt could not be repaired so it needs to be replaced. I would like All Around Moverz or their Insurance company to provide a check made payable to ***'s Furniture in the amount of $so I can replace my damaged furniture.I attached a copy of the invoice and a coverletter in my response to All Around Moverz. I have attached it to this email as well for your reference

We believe that this claim authenticity is in questionHere are a few facts to back up our reasoning behind our thoughts. When we arrived at a Ms***’s house or any customer for that matter, we always start by picking up the *inventory sheet from the customer (a list of all the items that are going to be in our possession) and then going over the *contract (the agreement between All Around Moverz andthe customer). Second, we start loading up boxes and small uninsurable items. Once that’s complete we begin checking off the list of items on the inventory sheet (insurable items only) with the items we load on the truck just to make sure that we pack up what’s on the inventory sheet especially if its insured At that point, we begin documenting damaged items at the top of the 2nd page of the contract We only document insured items, not boxes. You said, “Upon returning home, the majority of items to be moved was packed on the truck withthe exception of the TV in question.“ We never got a chance to touch the TV because like you said when you returned home, “Both movers were in the master bedroom removing boxes and other items” which is clearly stated in your complaint. We always load the boxes on the truck first! I also attached a copy of some email correspondence where you said, “I do apologize if I misunderstood the conversation with ***, I will await the refund and information to replace the damaged TV at the PRORATED VALUE.“ Our confirmation email which is also attached to this same email points out that you should view our insurance policy and reply to the email stating that you understand both the policy/confirmation and its entirety. Our policy has been the same for the last years and we have not changed or updated it like Ms*** is assuming. Ms*** failed to read over the policy completely. This is why we clear inform the customers to check out our policy so that there is no misunderstandings on the confirmation before we even come out to the home.On the inventory sheet you supply as an attachment, it says that both TVs you possess are valued together at $1500. Our movers saw the other TV and thinks it also was an older model. If you can give us a proof of purchase for the other TV with the model number, we may be able to find the different for the TV in question. At this point we will pay what our policy states which is $104.86, unless you can provide us with official document showing different. Thanks,*** ***

In regard to this situation, I did absolute nothing wrong and therefore feel that we owe nothing in return.  If we owe for damages that were overlooked during our walk through, then we would be more than happy to compensate Ms [redacted] for these damages.  If you take a look at the attachments, you’ll see that I already answered Ms. [redacted] former letters.  Mrs. [redacted] from Consumer Protection Unit already invested this case and saw how Ms. [redacted] kept lying about the story and decided that pursuing this any farther was not worth their time.  This is exactly what happen.  During the home estimate I was told by Ms. [redacted] that she was looking to move to Florida and has been given all these very expensive quotes from different companies of $14,000 to $16,000 and upward.  So, before I began, I asked Ms. [redacted] did she have a budget.  Ms. [redacted] stated that she indeed had a budget of $8000.  After I finished with the home estimate, I told Ms. [redacted] she had a lot of items and that I didn’t think I could do it for under $8000 but I would send her an invoice with the best price I can give her to meet her budget.  I CLEARLY TOLD HER THAT ALL HER BELONGINGS WILL NOT GO FOR UNDER $8000.  She said okay and that a lot of the items I noted were not going.  Attached you will see the initial home estimate where I clear point out that this price was for 2 trucks only.  During the day of the move (December 2, 2016), Ms. [redacted] ask me how we were doing on space. At this time, we were about halfway to completely filling both trucks and I couldn’t give her a good answer regarding space.  Ms. [redacted] then left to drive to Florida.  We called Ms. [redacted] to let her know that we would have both trucks completely loaded with in the hour and would be on the road shortly after. She then asked what was left and was unhappy to find out that a few items she wanted wasn’t on the truck.  Ms. [redacted] never left clear instructions to her friend or me on what was priority to be loaded.  She did however, tell us what wasn’t going.  I told her that all her belonging would not fit on the 2 trucks and a 3rd would be required.  Ms. [redacted] said she understood but could not pay the additional $4500 we were requesting.  Ms. [redacted] only wanted to pay $2500 for the 3rd truck which we were unable to do.  THIS IS THE REASON THAT SHE IS UPSET!  Per the updated invoice (which is also an attachment), Ms. [redacted] agreed to the new price ($4500 for 3rd truck), via email, before we even began to load up the 3rd truck.  We were then instructed my Ms. [redacted]’s friend that we were going to now load the entire remaining of the house onto the 3rd truck which was an additional 95% more of what we were supposed to be taking.  This messed up our timing so we didn’t leave until first thing in the next day, then arrived in Florida 22 hours later (December 4, 2016). Once we arrived, we began working as usual.  Once the job was complete in full we did a complete walk through examining everything and found only one incident.  We took the payment as usual and refunded Ms. [redacted] $65 for a damaged wicker trunk, which she agreed.  She even gave the movers tips!  In conclusion, Ms. [redacted] total payout was $13,037.75 although it should have been $13,073.75 (my error).  There was a deposit of $2,000 and a final balance of $11,037.75.  I never gave Ms. [redacted] a verbal or written estimate/invoice that says I would move all her belonging for Garnet Valley, PA to Apollo Beach, FL for 8,573.75, which was the original invoice before the additional truck was required.  The invoice clearly points out that I will be only using 2 trucks.  If Ms. [redacted] had not agreed in writing, then we would not have taken a 3rd truck.  All Around Movers has done hundreds of long-distance moves and never had any issues regarding foul practices.  Please check our history and reputation!

To Whom ItMay Concern,My name is[redacted], with All Around Moverz. I’m writing in response to ID#10615336.All Around Moverz has spoken to Ms. [redacted] a few times regarding this complaint.  We have tried to come to a fair settlement which Ms....

[redacted] keeps changing around. When we initially went to Ms. [redacted] home to perform the move which she scheduled, like we do every day, we looked around to get an idea of what was moving.  The item in question, a 2009 32” Panasonic TV, was in a room with a few boxes on a 6ft. high mantel.  Our movers never took a good look at the TV because the room only had a few boxes in there and she was in a hurry to show the house because she had to leave.  Theway we start every move is with the boxes first and ending with larger items.  However, this day we were only still moving the boxes when she returned home, went straight up stairs andreturned within 30 seconds and said, “You guys broke my TV.”  At that point the movers called me and said that Ms. [redacted] wanted different movers which I was unable to supply.  At this point I decided to cancel the move.  We gave her a full refund for the initial payment she made to lock in the move.  We also requested her to provide documentation for the TV or some sort of proof of purchase so we could possibly reimburse her.  First she stated that she wanted $50, then she stated she wanted $100, then she stated $250 and now she is asking for $300.  Per our conversation and our website, we mentioned to her that we will give $104.86, which is the current condition or depreciation value.  She told us she paid $300 when she brought the TV, but have not given us any proof of purchase as initially requested.  After doing our research, we estimate her T.V. to be around $400 - $500 in value (if the TV was NEW in 2009).  Since she refuses to give us any proof of purchase, we are using $400 as a starting price, with a 20% annual depreciation rate for 6 years.  All of this was on our website when she initially booked the move with us, and has been there for the last 5 years.  In conclusion, we are willing to pay Ms. [redacted] $104.86 per a detailed policy on our website and our previous conversation with her.  There is no proof that the TV was not already broken prior to movers arriving.  Our movers believe that she is filing a false claim.  We have already refunded the $75 initial payment.  We truly wish to resolve this issue so that both parties are happy.  We are only following the policy that we have had in place for the last 5 years. Thanks, [redacted] [redacted]                                                            ...⇄ /> [redacted]                                   ...⇄ /> [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A copy of the letter I received from the Delaware...

State Attorney General, Consumer Protection Unit is attached. It clearly states that they were unable to mediate the complaint, which is in response to Mr. [redacted]’s letter to them dated January 12, 2017. Mediation requires two parties to work with a mediator. This mediation failed due to the mover refusing to mediate.The one thing Mr. [redacted] has not provided to you or to the Delaware Attorney General’s office is the initial contract I signed on the day of the move, Dec. 2, 2017, which clearly shows the flat amount being charged for the move as:$9,983.75 – $840 (packing services not used) – $570 (additional stop not being done) = $8,573.75 - $2,000 deposit—final balance of $6,573.75. This was the rate to move the contents of my house as indicated on the inventory I provided and the walkthrough where I showed him all of the items to be moved (and what was to be left behind); he moved the contents that I required him to move, but charged me an additional $4,500 to do so.He does include a copy of the email I was required to send or one-third of my house would have been left behind. I clearly state I was sending the email “under duress and with protest” because “the price went up $4500 due to miscalculation of the size of the move for the original quote.”He does include a copy of the revised contract I was required to sign on the day of delivery, Dec. 4, 2017, or the third truck would not be unloaded and would be returned to Pennsylvania with my belongings.He clearly states in this response to the Revdex.com that he “will not be refunding any funds.” This, too, indicates to me that he is refusing to mediate.He made a mistake on the size of this move and he should, in all good faith and best business practices, live up to his initial quote and contract. I should not have to pay additional for his mistake.
Regards,
[redacted]

This was by far the best move I have ever experienced.The moving team was on time, polite, courteous, quick, and treated my furniture and possessions as if they were their very own. They took care to pad and wrap everything including the doorways to minimize the chance of accidents. I was very impressed by every aspect of the move from the time I first contacted them to the last piece of furniture placed in my new home. I would recommend All Around Moverz to anyone who is looking for a company to help make their move as smooth of a transition as possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
I would like them to honor their insurance coverage for my solid wood coffee table. It could not be repaired so it needs to be replaced.  I would like All Around Moverz or their Insurance company to provide a check made payable to [redacted]'s Furniture in the amount of $634 so I can replace my damaged furniture.
I attached a copy of the invoice and a coverletter in my response to All Around Moverz.  I have attached it to this email as well for your reference.

The claim in fact is not a false claim.  The first fact that I would like to point out, Mr. [redacted] indicates that their movers are experienced and perform these services day in and day out.  My first question would be, as a mover, if you are being shown items to be moved and one item is severely damaged, wouldn't you have documented the damaged item to make sure the customer is aware and to ensure there will not be liability on the part of your company?  Again, I must point out, this TV was not damaged prior to All Around Moverz handling it.To confirm, I was not in a rush to show the area of items to be moved.  This was my first time ever using movers, I wanted to be as thorough as possible.  My actions prior to the move should have indicated that I am/was an informed consumer.  This move was scheduled more than a month in advance.  Within that month I called the office on numerous occasions to confirm the move date and to ensure additional information was not required.  At the end of each call, I was informed to ensure that the inventory sheet is completed and submitted on the day of the move.  Yes, the TV in question was on a 6 foot shelf, but when instructing the movers on items to be removed, I did point out the TV.  After about 30 minutes of the movers moving items, I informed them that I will return within 15-20 minutes.  I wanted to pick up the keys to the new location to save time as the movers were scheduled to pick up furniture for me enroute.  After about 7-8 minutes after leaving, I decided that I can bring a lot of the smaller and delicate items in my vehicle, SUV.  I then called the lead person to inform him of this change.  He was fine with that.  Upon returning home, the majority of items to be moved was packed on the truck with the exception of the TV in question.     I went upstairs to retrieve the TV to notice that it was damaged.  I also must mention, after showing the movers the items to move, I immediately went downstairs and did not return upstairs until after I left for about 15 minutes.  Both movers were in the master bedroom removing boxes and other items.  As far as the amount changing, I was informed by All Around Moverz that the insurance company indicated that my TV would only be worth $50.00.  I then agreed and requested documentation from the insurance company confirming the value offered.  That is when I was informed that an insurance claim was never filed, although I was told by the company several times that they were awaiting the value of my damaged item from the insurance company.  I never agreed to $100.00.  I subsequently located an exact model of the TV in question for sale for $300.00.  I then informed the company, insurance adjuster and agent that I am willing to accept $250.00.  With regards to the depreciation formula that Mr. [redacted] is continuing referring to on their updated website, this information was added AFTER this issue came about with my destroyed item.  I also indicated to Mr. [redacted] that this depreciation information was NOT present on any of the documentation that was signed by me and by the movers.  I had no previous knowledge that should they destroy and item, the item would not be replaced.  If I was previously aware that should this company damage items, mere pennies would be your compensation to replace the damaged item, I would HAVE NEVER USED THIS COMPANY. Again, I am seeking either the full $300 to replace the item or $250 and I will add the balance.  I have attached a copy of the email correspondence that has transpired between myself and this company.  Also attached is the contract and the inventory sheet provided.Thank you.  [redacted]

To whom It may concern,   We have attached to photo of the table repaired, the 1st and 2nd time.  Attached you will find pictures of both times.  We have honored our insurance coverage to the fullest.  We even went and had it repaired a third time because you said that you didn’t like it.  The 3Rd time you said the table looked great, but now you’re not happy.  We paid over $300 dollars in repairs already and the table looked great!  At this point, we are not willing to doing do anything else.

To Whom ItMay Concern,My name is[redacted], with All Around Moverz. I’m writing in response to ID#10615336.All Around Moverz has spoken to Ms. [redacted] a few times regarding this complaint.  We have tried to come to a fair settlement which Ms. [redacted] keeps changing...

around. When we initially went to Ms. [redacted] home to perform the move which she scheduled, like we do every day, we looked around to get an idea of what was moving.  The item in question, a 2009 32” Panasonic TV, was in a room with a few boxes on a 6ft. high mantel.  Our movers never took a good look at the TV because the room only had a few boxes in there and she was in a hurry to show the house because she had to leave.  Theway we start every move is with the boxes first and ending with larger items.  However, this day we were only still moving the boxes when she returned home, went straight up stairs andreturned within 30 seconds and said, “You guys broke my TV.”  At that point the movers called me and said that Ms. [redacted] wanted different movers which I was unable to supply.  At this point I decided to cancel the move.  We gave her a full refund for the initial payment she made to lock in the move.  We also requested her to provide documentation for the TV or some sort of proof of purchase so we could possibly reimburse her.  First she stated that she wanted $50, then she stated she wanted $100, then she stated $250 and now she is asking for $300.  Per our conversation and our website, we mentioned to her that we will give $104.86, which is the current condition or depreciation value.  She told us she paid $300 when she brought the TV, but have not given us any proof of purchase as initially requested.  After doing our research, we estimate her T.V. to be around $400 - $500 in value (if the TV was NEW in 2009).  Since she refuses to give us any proof of purchase, we are using $400 as a starting price, with a 20% annual depreciation rate for 6 years.  All of this was on our website when she initially booked the move with us, and has been there for the last 5 years.  In conclusion, we are willing to pay Ms. [redacted] $104.86 per a detailed policy on our website and our previous conversation with her.  There is no proof that the TV was not already broken prior to movers arriving.  Our movers believe that she is filing a false claim.  We have already refunded the $75 initial payment.  We truly wish to resolve this issue so that both parties are happy.  We are only following the policy that we have had in place for the last 5 years. Thanks, [redacted]                                                            ...⇄ /> [redacted]                                   ...⇄ /> [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I could not be more disappointed in the ethics of a business.  They are not the victim in the incident.  I am.  I paid for a move and the move resulted in multiple pieces either being damaged or destroyed.  I accepted the re-lacquer of the chest that caused the damage to the coffee table.  The furniture repair never called me to inform me that he "discovered cardboard after all of the sanding".  It was with the final delivery and the call by the owner to the repair shop (family friend) conversation took place between all three of us.  The fact that a lot of sanding even needed to take place demonstrates how damaged the table top is.  There is ZERO possibility there is/was cardboard in this coffee table.  There was never a call to say "The only option to try to repair the existing coffee table is to  glue a laminate to your coffee table"  I would have responded exactly the way I am responding now, replace the coffee table. Instead, he dropped it off and ended the exchange with "I'm done".  I do not know how this could not be classified as fraud.   Based on the professionalism demonstrated by All Around Moverz to date, it is no surprise they lost the drawer.

If you are looking for a crew of movers who are quick to get you settled into your new place, these guys are the one. They were punctual and worked like machines, all while ensuring that your stuff will be taken care of during the move. For All Around Moverz to be so budget friendly, they definitely do give you the best bang for your buck. All in all, I will recommend them to my family and friends back home should they decide to move, for sure.

This was by far the best move I have ever experienced.The moving team was on time, polite, courteous, quick, and treated my furniture and possessions as if they were their very own. They took care to pad and wrap everything including the doorways to minimize the chance of accidents. I was very impressed by every aspect of the move from the time I first contacted them to the last piece of furniture placed in my new home. I would recommend All Around Moverz to anyone who is looking for a company to help make their move as smooth of a transition as possible.