All Car Care LLC

10/24/2015Revdex.comPO Box 1000DuPont, WA 98327Regarding ID # [redacted] Complaint filed on 10/22/2015Dear [redacted] :With regard to this customers’ second complaint with another vehicle he brought to us recently, I will attach the original invoice for your review.This customer brought a Mini Cooper that was having apparent issues with the clutch We took the vehicle for a test drive and during this test drive the passenger side axle broke Before bringing the vehicle to us for inspection of the clutch, the customer had installed a new passenger side cv-axle but failed to mention to us before the test drive that this vehicle had been totaled and the passenger side axle was damaged in that accidentWe inspected the vehicle and found that the control arm, control arm bushing and ball joint on the passenger side were damaged causing extreme stress on the cv-axle The customer asked us to provide the service for repair and use parts he would provide to fix this damage.This customer tried for several week to find used parts for the vehicle with no successWe recommended new parts that we could provide at a reasonable cost The customer agreed to the price and service needed for these repairs only We installed these parts as agreed and let the customer know upon completion the vehicle was ready.Because the vehicle had other obvious issues from the accident it sustained, our shop was only willing to fix the axle and control arm parts as originally requested by the customer We did not scan the vehicle for any service codes but noted the vehicle had check engine light issues and clutch issues that would need to be taken care of before selling the vehicleWhen asked by the customer about the other issues, we explained that the repairs could possibly exceed the vehicles value At no time did we ever give the customer a price or estimate for repairs We let the customer know that we were not willing to provide any further services on the vehicleThe customer paid us for the repairs requested and took the vehicle home.This customer is clearly making inaccurate statements about our work and business ethics This customer is now dangerously close to defamatory remarks against this reputable company and as the invoice clearly indicates, are completely unsubstantiated.Again, I hope the attached invoice and above statement of events clarifies the inaccurate statements made by this customer.Sincerely,Quang N***All Car Care LLC [redacted] **Portland, OR

10/24/2015Revdex.comPO Box 1000DuPont, WA 98327Regarding ID # ***Complaint filed on 10/22/2015Dear *** ***:With regard to this customers’ second complaint with another vehicle he brought to us recently, I will attach the original invoice for your review.This customer
brought a Mini Cooper that was having apparent issues with the clutch. We took the vehicle for a test drive and during this test drive the passenger side axle broke. Before bringing the vehicle to us for inspection of the clutch, the customer had installed a new passenger side cv-axle but failed to mention to us before the test drive that this vehicle had been totaled and the passenger side axle was damaged in that accidentWe inspected the vehicle and found that the control arm, control arm bushing and ball joint on the passenger side were damaged causing extreme stress on the cv-axle. The customer asked us to provide the service for repair and use parts he would provide to fix this damage.This customer tried for several week to find used parts for the vehicle with no successWe recommended new parts that we could provide at a reasonable cost. The customer agreed to the price and service needed for these repairs only. We installed these parts as agreed and let the customer know upon completion the vehicle was ready.Because the vehicle had other obvious issues from the accident it sustained, our shop was only willing to fix the axle and control arm parts as originally requested by the customer. We did not scan the vehicle for any service codes but noted the vehicle had check engine light issues and clutch issues that would need to be taken care of before selling the vehicleWhen asked by the customer about the other issues, we explained that the repairs could possibly exceed the vehicles value. At no time did we ever give the customer a price or estimate for repairs. We let the customer know that we were not willing to provide any further services on the vehicleThe customer paid us for the repairs requested and took the vehicle home.This customer is clearly making inaccurate statements about our work and business ethics. This customer is now dangerously close to defamatory remarks against this reputable company and as the invoice clearly indicates, are completely unsubstantiated.Again, I hope the attached invoice and above statement of events clarifies the inaccurate statements made by this customer.Sincerely,Quang N***All Car Care LLC*** ** *** **Portland, OR

10/16/2015Revdex.comPO Box 1000DuPont, WA 98327Regarding ID # ***Complaint filed on 10/9/2015Dear *** ***:The Nissan Sentra came to our shop in October of and was finished on October 16th 2014. This invoice clearly indicates that there where known issues
with the vehicle before and after the service. The customer was fully aware of these known issues.Customer stated that this vehicle was in an accident before he purchased it and the damage to the vehicle included the TCM (Transmission Control Module). Customer had installed an aftermarket or used TCM but found that he still had issues with the transmission. Customer had stopped by the dealer to have an inspection and the dealer explained that the transmission would also need to be replaced. Customer came to us with this information and asked us to install a used transmission that he would provide. We typically will not install a used transmission we did not purchase because if it fails, we do not have any recourse to pay for the labor of installing another transmission. In this case, to help the customer, we agreed to pull his transmission and re-install his transmission only. The first transmission installed was also slipping. We then took that transmission out and re-installed another transmission that was also provided by the customer. This transmission worked, but the vehicle still had other issues that the customer stated he would take care of.The agreed amount as shown on the invoice was for one removal and installation of a transmission, although twice the work was performed for customer satisfaction. The transmission fluid was changed for both transmissions which is the only increase in the agreed costIn a later conversation, the customer mentioned that he had another person install the original TCM because the aftermarket TCM he had purchased was not working correctly and that the original TCM and the transmission were working fine.Just last month this same customer brought us another vehicle he purchased for resale. He did not mention that he felt we were liable for any previous repairs. This Revdex.com complaint was the first news that this customer was unsatisfied with the agreed services provided last year. In the automotive service industry, it is difficult to satisfy each and every customer. We strive to help each individual with their service needs as well as their monetary budget for the repairs. We encourage our customers to install new components for their vehicles that conform to the original vehicle specifications. These components will also carry warranties that through our shop are covered nationwide. Understandably, when a customer is trying to maintain a certain percentage of profit on a vehicle intended for resale, he would prefer to go the cheapest route possible. Sometimes this means that the repair will not be as the customer expected or intended when complete.I hope this information is helpful in resolving the complaint with your well respected establishment.Sincerely,Quang N***All Car Care LLC*** ** *** **Portland, OR 97218*** ***

10/24/2015Revdex.comPO Box 1000DuPont, WA  98327Regarding ID # [redacted]Complaint filed on 10/22/2015Dear [redacted]:With regard to this customers’ second complaint with another vehicle he brought to us recently, I will attach the original invoice for your review.This customer...

brought a 2004 Mini Cooper that was having apparent issues with the clutch.  We took the vehicle for a test drive and during this test drive the passenger side axle broke.  Before bringing the vehicle to us for inspection of the clutch, the customer had installed a new passenger side cv-axle but failed to mention to us before the test drive that this vehicle had been totaled and the passenger side axle was damaged in that accident. We inspected the vehicle and found that the control arm, control arm bushing and ball joint on the passenger side were damaged causing extreme stress on the cv-axle.  The customer asked us to provide the service for repair and use parts he would provide to fix this damage.This customer tried for several week to find used parts for the vehicle with no success. We recommended new parts that we could provide at a reasonable cost.  The customer agreed to the price and service needed for these repairs only.  We installed these parts as agreed and let the customer know upon completion the vehicle was ready.Because the vehicle had other obvious issues from the accident it sustained, our shop was only willing to fix the axle and control arm parts as originally requested by the customer.  We did not scan the vehicle for any service codes but noted the vehicle had check engine light issues and clutch issues that would need to be taken care of before selling the vehicle. When asked by the customer about the other issues, we explained that the repairs could possibly exceed the vehicles value.  At no time did we ever give the customer a price or estimate for repairs.  We let the customer know that we were not willing to provide any further services on the vehicle. The customer paid us for the repairs requested and took the vehicle home.This customer is clearly making inaccurate statements about our work and business ethics.  This customer is now dangerously close to defamatory remarks against this reputable company and as the invoice clearly indicates, are completely unsubstantiated.Again, I hope the attached invoice and above statement of events clarifies the inaccurate statements made by this customer.Sincerely,Quang N[redacted]All Car Care LLC[redacted]Portland, OR  97218

10/16/2015Revdex.comPO Box 1000DuPont, WA  98327Regarding ID # [redacted]Complaint filed on 10/9/2015Dear [redacted]:The 2010 Nissan Sentra came to our shop in October of 2014 and was finished on October 16th 2014.  This invoice clearly indicates that there where known issues...

with the vehicle before and after the service.  The customer was fully aware of these known issues.Customer stated that this vehicle was in an accident before he purchased it and the damage to the vehicle included the TCM (Transmission Control Module).  Customer had installed an aftermarket or used TCM but found that he still had issues with the transmission.  Customer had stopped by the dealer to have an inspection and the dealer explained that the transmission would also need to be replaced.  Customer came to us with this information and asked us to install a used transmission that he would provide.  We typically will not install a used transmission we did not purchase because if it fails, we do not have any recourse to pay for the labor of installing another transmission.  In this case, to help the customer, we agreed to pull his transmission and re-install his transmission only.  The first transmission installed was also slipping.  We then took that transmission out and re-installed another transmission that was also provided by the customer.  This transmission worked, but the vehicle still had other issues that the customer stated he would take care of.The agreed amount as shown on the invoice was for one removal and installation of a transmission, although twice the work was performed for customer satisfaction.  The transmission fluid was changed for both transmissions which is the only increase in the agreed cost. In a later conversation, the customer mentioned that he had another person install the original TCM because the aftermarket TCM he had purchased was not working correctly and that the original TCM and the transmission were working fine.Just last month this same customer brought us another vehicle he purchased for resale.  He did not mention that he felt we were liable for any previous repairs.  This Revdex.com complaint was the first news that this customer was unsatisfied with the agreed services provided last year.  In the automotive service industry, it is difficult to satisfy each and every customer.  We strive to help each individual with their service needs as well as their monetary budget for the repairs.  We encourage our customers to install new components for their vehicles that conform to the original vehicle specifications.  These components will also carry warranties that through our shop are covered nationwide.  Understandably, when a customer is trying to maintain a certain percentage of profit on a vehicle intended for resale, he would prefer to go the cheapest route possible.  Sometimes this means that the repair will not be as the customer expected or intended when complete.I hope this information is helpful in resolving the complaint with your well respected establishment.Sincerely,Quang N[redacted]All Car Care LLC[redacted]Portland, OR  97218[redacted]