All City Appliance Repair

Review: I have a frosting problem inside the bottom of my sub-zero refrigerator. All City Appliance came to my home, diagnosed the problem, charged me $109 to be used against future work. They sent the tech to do the work and after he looked at the job, he said that it needed to be cleaned good. After he finished he said, that's all it would need. After speaking to his boss he said I owed him $650, minus $109 I had already given him. After about a week I notice the same problems. The tech had given me his number and said to call him if there were any problems. I called, he came back and told me that I would need a filter and some gas , he said everything should be alright after that. I called him and he has stood me up 3 times. The company says that he no longer works for them and that they have no-one that can work on a subzero right now. I've called All- City 3 times and they say they still have no tech to help me. I checked on the address given and it don't exist. I have phone numbers that are still active, all I need is someone to help get them to fix it or give me my money back!Desired Settlement: I would like to get a full refund, not only was the job inferior but the tech took my money, gave me signed receipts, told me he was coming back and never showed up. He did this 3 times and now fails to return my calls. A total of $1027 has been taken and Absolutely nothing to show for it. My refrigerator is still broken. Sincerely, [redacted]

Consumer

Response:

At this time, I have not been contacted by All City Appliance Repair regarding complaint ID [redacted].

Sincerely,