All City Towing

This correspondence will confirm receipt and review of yesterday's e-mail in connection with the above captioned matter.We have carefully examined the circumstances surrounding this incident and have read the Complainant's claim to the Revdex.comThe Complainant's bike was towed on March 3, at approximately 10:10PM at the direction of the [redacted] The operator, who was not the Complainant or the registered owner, was arrested at the sceneWe do not dispute the existence of the damage; however, we dispute that we caused the damageThe bike was toed in strict compliance with the towing specifications of the bike's manufacturer, SuzukiSimply put, we did not cause this damage; however, in the interest of avoiding additional discussion we are willing to make a settlement offer of $to resolve this matterIf this is acceptable, we will require a signed release from the ComplainantWe look forward to resolving this matter in the near future and we thank you for the opportunity to review and respond appropriately to this inquiry.Sincerely, [redacted] ***General ManagerOn Behalf of ACT Towing, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.HelloI do not accept their rebuttalI'm not sure of policies but there is no signature acknowledging anything on their documentation from officer or person operating the motorcycle that nightThis is the most recent photo I have showing there was no damage to the right side of bikeAnd a photo showing there was existing marks on the left side which I am not claiming Regards, [redacted] ***

This correspondence will confirm receipt and review of your e-mail received yesterday in connection with the above caption matterWe have carefully examined the circumstances surrounding this incidentWe have also read the Complainant's complaint to the Revdex.com.The Complainant originally made a claim with us back on February 10, After examining the circumstances surrounding the claim and the tow, we developed sufficient information to make a determination regarding the matterIn determining our responsibility for payment of the claim, we were guided by information obtained from the claimant and the other parties acquainted with the facts of the lossFurther, we considered the physical evidence and the applicable lawAfter careful consideration of the facts and the law, we denied the claim in writing on February 12, and sent the Complainant a written denialIn our denial, we advised the Complainant to provide us with additional information if it was felt our denial was improperWe never received any supplementary information; however, we received an inflammatory e-mail filled with personal attacks along with photos of the areas of damage for which the Complainant feel we are responsible.In the same e-mail from the Complainant, she indicates both the body shop and the secondary towing company who towed the car to the body shop have indicated this is towing damageIn light of this previously unknown information we have requested statements from both entities to support the information in the Complainant's e-mail.This is the type of information which may have an impact on our decisionWe await same.Emotion is a powerful thingWe eliminate emotion and personal attacks when we conduct business as they have no business in businessWe make our decisions based on all available facts at the timeIf new information is brought to light after a claims decision, we are prepared to provide further consideration - just as the last paragraph of our letter statesWe believe this is a responsible business practiceA copy of our original denial letter is enclosed for your review.We trust our response adequately addresses your concernsWe still await the documents we have requested from the ComplainantWe thank you for the opportunity to review and respond appropriately to this inquiry

This correspondence will confirm receipt and review of your e-mail of yesterday morning in connection with the above captioned matter.We have carefully examined the Complainant's response to our dated December 30, The response seems to add additional complaints to the originals, which were in the original.The vehicle was towed at approximately 9:23PMThe vehicle was released the same evening at 10:09PMOur storage facility located at [redacted] (not south Phoenix) closes at 8PMWe certainly can' t be expected to keep our facilities open 24/Regardless, even if the facility was open, it was dark at this location and every other location in the State at the time the Complainant picked up the carShe certainly could have waited until the morning to claim the vehicle when it would have been light; however, she made the conscious choice to come when she didWe did not make this choice, the Complainant did.We clearly followed the state statutes, local ordinance and the terms and conditions of the towing services contract for the location where the vehicle was towedThe signage was not only compliant, it was also visibleThere is no requirement for each spot to have a signAny independent reviewer or the facts would quickly determine this was a lawful tow.In the interest of resolving this complaint without the need for protracted discussion, we wish to offer a one-time, courtesy adjustment of $If this is acceptable to the Complainant, please advise and we will proceed accordingly.We thank you for the opportunity to review and respond appropriately to this secondary inquiry

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I disagree with some of what is in the response from the towing companyI understand and expected that the towing company would respond with city and/or state codes and/or lawsAs stated previously, in coming out of the complex, not going into it from the front, I was not able to see any signage for towing outside of the gated resident area because the sign that is posted was covered behind other vehiclesNot all spaces are markedMy space was not markedI was coming out from inside the complex where it is gatedMy friend/co-worker was with the driver and told the driver that I was walking up there and would move my car when they towed it anyways The reason I asked (only once) to not have the other party that was there contacted was because they are currently employed with meIt has the potential to create many problems within our place of employmentI did not have multiple converasations with this companyI only spoke with their office rep onceShe had assured me that she would look into my complaint and get back with meShe did not ever get back with me as to what was being done to resolve the issuesThat is when I contacted the Revdex.comI had to call their office multiple times just to get someone one the phone that would speak with me regarding a complaintI have yet to receive a return call from this business to let me know what was done to resolve my complaintThere were so many issues that I had not even added to my complaint because it was already so lengthyIn looking at the situation for what it was, I do feel that this company had multiple issues that have not been addressed to me at all either verbally or in writingIncluding:-Professionalism-Client response-Doing the right thing-Safety-Questionable price quoting/fee'sI did not previously bring this up however, after reading this companies response and inability to do the right thing, I am going to add this informationI didn't know if it was too much after everything else, but if it bothered me I feel as though I shouldMy safety was also put at risk that nightI was told by the driver to meet him at the tow company and given the addressWhen I got there (after hours) there was no one at the buildingThis building/tow yard is in South Phoenix, in a very bad area of townI was waiting out front for quite some time before I was able to get a hold of anyone againThere was no way to talk to someone or instructions on where else to go at the buildingI finally got a hold of the driver again and was instructed to drive down the next side street and that road would curve around to the back of their tow yard and I could meet thereIt was not a secure feeling to be put in that kind of situation at night in south phoenixIt's just one more thing that probably should not have been done that wayAs a company, you shouldn't instruct someone to come to your place of business in the dark if no one is going to be there in south phoenixIt's also a very uncomfortable feeling to be told to drive down a side street in the dark and meet someone in the back alley of some buildingsThis was an awful night for me Regards, [redacted]

This correspondence will confirm receipt and review of your e-mail received Friday, February 27th in connection with the above caption matterWe have read the Complainant's recent correspondence to the Revdex.com.The Complainant' s supplementary comments do not change the facts nor do they provide any of the information we have previously requested from herIt seems the Complainant is now complaining that we handled the investigation in a far too efficient manner - daysWould it have been better if we delayed days? We think not.Again, the last sentence of our letter of February 12th to the Complainant suggested that they forward information if they feel it would impact our decisionWe have received photos alone, which do show damage but nothing supports we were the causeWe have received nothing else which supports we are responsible despite several requests for this documentation.Apparently, the matter is now being handled by the insurers; therefore, this is now outside the purview of the Revdex.comAccordingly, we respectfully request you administratively close your fileWe thank you for the opportunity to review and respond appropriately to this inquiry

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not accepting this answer because MrDunn only took days to "investigate" the claimHe says he "carefully" reviewed the facts and he did not because he didn't even take the time to verify information in which he admits to in a return email to meI also personally believe that in order to make a fair decision he should speak verbally with us to hear our explanation instead of relying on a hand written piece of paper that they require of youHe says I personally attacked them when in fact I only said his employees were careless and irresponsible which is trueWhy I would have any reason to lie that they caused this damage is beyond meI understand that accidents happen, but I don't understand how a company could be so rude and dismissive of an incident when brought to their attentionI nearly had to beg their employee to go get pictures of the damage before the next tow company arrived to take it awaySimply look at their reviews, damaging vehicles and not taking responsibility is a common business practice for themThis is currently be handled by [redacted] who has the statement from [redacted] already and I am still waiting to hear back with an official statement from [redacted] This is going to arbitration anyway, so they will officially be presented with this information shortlyAlthough, not the official statement YET...attached is [redacted] 's initial response to the pictures Regards, [redacted]

This correspondence will confirm receipt and review of your e-mail of Sunday, March 9, in connection with the above captioned matterWe actually received e-mails - one at 4:33AM and one at 4:40AMThe have different complaint numbers; however, they are for the same
ComplainantPlease remove one from the record.We have carefully examined the circumstances surrounding this incident and have read the Complainant's claim to the Revdex.comThe Complainant's vehicle was towed on January 28, at approximately 5:00PM at the direction of the Mesa Police Department.Following the Complainant's arrest, the vehicle was towed to our secure storage facility located in MesaOn February 10th, some days after the tow, the Complainant arrived to obtain property from the vehicleHe was unable to provide proof of ownership for the vehicle so he was not allowed to remove propertyProviding proof of ownership is a contract requirement and not something we have any latitude over.On March 5th, the Complainant claimed the vehicle at our facility and we assume he brought it back to his houseAt the time the vehicle was claimed and for the next days, we never heard from the Complainant regarding any of the property that is now being claimedOur first notice was on March 9thWe cannot be held responsible for items after the vehicle has been released to the registered owner.We trust our response adequately addresses the Complainant's concernsWe thank you for the opportunity to review and respond appropriately to this inquiry

This correspondence will confirm receipt and review of your e-mail of earlier this afternoon in connection with the above caption matter.We have carefully examined the circumstances surrounding this incidentWe have also read the Complainant's complaint to the Revdex.com.The Complainant
called us for towing service back on October 10, We arrived, preformed the service and at the time we were dropping the car at his house, he was unable to make payment for the servicesHe had a stack about inches high of $gift cards and he wanted to sue these as payment We unfortunately were unable to process them without swiping the cards; therefore, we could not accept this form of payment.We accept cash and all major credit cards as forms of paymentWe believe this is reasonable and 99.9999% of our customers seem to feel the same wayWe don't barter, accept gift cards or other forms of interesting trades as paymentThe Complainant conveniently omitted the fact that he is not the registered owner of the vehicle in question, that he was quoted a price and that he was provided the accepted forms of payment at the time of his original call on October 10th.Curiously, the Complainant also omitted the fact that he came to our facility on October and caused a disturbance, which resulted in the police being calledAn officer from the Chandler Police Department arrived shortly thereafter and took a reportHe, too, thought it was curious as to why someone would have a inch stack of $gift cards on his personNevertheless, he advised the Complainant (by way of a phone call to the registered owners of the vehicle) that he would be cited for trespassing if he were to return to our facility.This issue is simpleWe performed a service and an acceptable method of payment was not receivedWe since have received payment for the original tow and the secondary tow to the registered owner's desired locationWe consider the matter resolved.We trust our response adequately addresses your concernsWe thank you for the opportunity to review and respond appropriately to this inquiry. Sincerely,*** ** ***General ManagerOn Behalf of ACT Towing, LLC

The subject of this complaint was not the legality of the tow. The subject of the complaint was that I was told that my tow was called in by my apt, which was  a falsehood, and I was charged $140 for a tow when the maximum allowable rate for the city of Tempe (posted on the walls of this business) was $117. Perhaps there are different laws in place since it was a private property tow? Either way, not only was this business unsavory enough to charge the MAXIMUM allowable rate, they found a loophole to exceed it. I was charged a $20 after hours fee, with the only other alternative
being to pay the company a "storage fee" and retrieve the vehicle after
the weekend. Catch 22. A clear sign of a business unaccountable to those it "serves".

Hello,I have seen the attached responses (the correspondence from All City Towing did not type the correct address - it is Grand Ave not Grade) but splitting the cost of a key fob will not work. The loss, as stated, was not a result of anything done on my part and when I spoke to the Kia dealership, where All City Towing delivered my vehicle, the dealership stated they had records specifying that the keys were not given to them from the tow company upon vehicle delivery. Of course, I don't have the documents from the dealership or the tow company so it is just two groups with conflicting stories. The fact is my keys are lost while my vehicle was in another company's possession, causing undue stress to an already stressful situation, on top of which, my claim was flat out ignored until now.The vehicle was totaled and, on behalf of my insurance adjuster, I attempted to resolve this issue months ago with All City Towing to find my keys so that my car could to turned on and tested. The adjuster ended up going with estimates and the car has since been salvaged.I would like for All City Towing to at least acknowledge of full responsibility for the loss of my keys, especially after it had taken so long to respond to my original submitted claim. I appreciate the acknowledgement of the unreasonable response time but new keys aren't a solution for a now salvaged vehicle and an unknown financial loss due to a less than ideal insurance appraisal situation. I just feel so disappointed to reach out to a company in a time of distress and to have claims not followed through on and investigated in a timely fashion.I really hope we can resolve this.Best,[redacted]

This correspondence will confirm receipt and review of your e-mail received yesterday in connection with the above caption matter. We have carefully examined the circumstances surrounding this incident. We have also read the Complainant's complaint to the Revdex.com.The...

Complainant originally made a claim with us back on February 10, 20 15. After examining the circumstances surrounding the claim and the tow, we developed sufficient information to make a determination regarding the matter. In determining our responsibility for payment of the claim, we were guided by information obtained from the claimant and the other parties acquainted with the facts of the loss. Further, we considered the physical evidence and the applicable law. After careful consideration of the facts and the law, we denied the claim in writing on February 12, 2015 and sent the Complainant a written denial. In our denial, we advised the Complainant to provide us with additional information if it was felt our denial was improper. We never received any supplementary information; however, we received an inflammatory e-mail filled with personal attacks along with photos of the areas of damage for which the Complainant feel we are responsible.In the same e-mail from the Complainant, she indicates both the body shop and the secondary towing company who towed the car to the body shop have indicated this is towing damage. In light of this previously unknown information we have requested statements from both entities to support the information in the Complainant's e-mail.This is the type of information which may have an impact on our decision. We await same.Emotion is a powerful thing. We eliminate emotion and personal attacks when we conduct business as they have no business in business. We make our decisions based on all available facts at the time. If new information is brought to light after a claims decision, we are prepared to provide further consideration - just as the last paragraph of our letter states. We believe this is a responsible business practice. A copy of our original denial letter is enclosed for your review.We trust our response adequately addresses your concerns. We still await the documents we have requested from the Complainant. We thank you for the opportunity to review and respond appropriately to this inquiry.

This correspondence will confirm receipt and review of your recent e-mail in connection with the above captioned matter.We have carefully examined the circumstances surrounding this incident and have read the Complainant's claim to the Revdex.com. The Complainant's bike was towed on...

March 3, 20 15 at approximately 10: 10PM at the direction of the [redacted] Police Department. The operator, who was not the Complainant or the registered owner, was arrested at the scene.Following the arrest, the bike was towed to our secure storage facility located in [redacted]. The following day, the bike was claimed by the Complainant. The damage was immediately noticed at the time of release and a claim was filed for same. Our claims investigation revealed the damage being claimed pre-existed our involvement. Our driver's invoice (enclosed) clearly noted the damage as being present at the time her arrived at the scene to tow the bike. Simply put, we did not cause this damage. We do not dispute the existence of the damage; however, we dispute that we caused the damage. The bike was toed in strict compliance with the towing specifications of the bike's manufacturer, Suzuki. We respectfully suggest the Complainant should have a frank discussion with the operator as to this damage because we clearly were not the cause. We trust our response adequately addresses the Complainant's concerns. We thank you for the opportunity to review and respond appropriately to this inquiry.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I disagree with some of what is in the response from the towing company. I understand and expected that the towing company would respond with city and/or state codes and/or laws. As stated previously, in coming out of the complex, not going into it from the front, I was not able to see any signage for towing outside of the gated resident area because the sign that is posted was covered behind other vehicles. Not all spaces are marked. My space was not marked. I was coming out from inside the complex where it is gated. My friend/co-worker was with the driver and told the driver that I was walking up there and would move my car when they towed it anyways.  The reason I asked (only once) to not have the other party that was there contacted was because they are currently employed with me. It has the potential to create many problems within our place of employment. I did not have multiple converasations with this company. I only spoke with their office rep once. She had assured me that she would look into my complaint and get back with me. She did not ever get back with me as to what was being done to resolve the issues. That is when I contacted the Revdex.com. I had to call their office multiple times just to get someone one the phone that would speak with me regarding a complaint. I have yet to receive a return call from this business to let me know what was done to resolve my complaint. There were so many issues that I had not even added to my complaint because it was already so lengthy. In looking at the situation for what it was, I do feel that this company had multiple issues that have not been addressed to me at all either verbally or in writing. Including:-Professionalism-Client response-Doing the right thing-Safety-Questionable price quoting/fee'sI did not previously bring this up however, after reading this companies response and inability to do the right thing, I am going to add this information. I didn't know if it was too much after everything else, but if it bothered me I feel as though I should. My safety was also put at risk that night. I was told by the driver to meet him at the tow company and given the address. When I got there (after hours) there was no one at the building. This building/tow yard is in South Phoenix, in a very bad area of town. I was waiting out front for quite some time before I was able to get a hold of anyone again. There was no way to talk to someone or instructions on where else to go at the building. I finally got a hold of the driver again and was instructed to drive down the next side street and that road would curve around to the back of their tow yard and I could meet there. It was not a secure feeling to be put in that kind of situation at night in south phoenix. It's just one more thing that probably should not have been done that way. As a company, you shouldn't instruct someone to come to your place of business in the dark if no one is going to be there in south phoenix. It's also a very uncomfortable feeling to be told to drive down a side street in the dark and meet someone in the back alley of some buildings. This was an awful night for me.
Regards,[redacted]

We have carefully examined the circumstances surrounding this incident. We have also read the Complainant's complaint to the Revdex.com.The Complainant's vehicle was towed from private property back on December 6, 2014 as it was in violation of the parking rules and regulations of the...

property. These regulations are clearly spelled out in the lease and/or CC&R documents. Unfortunately, ignorance to the applicable rules is not a valid reason to disregard them.Our drivers are required by city code to drop a vehicle if the registered owner comes out while in the process of a tow. In the instant case, the registered owner was not present; therefore, the vehicle was towed. The signage for the property was compliant with state and city requirements. It was present and visible. As such, the vehicle was towed from the scene in strict compliance with our towing services agreement with the owners and/or managers of the private property. We remain confident this was a lawful tow.We are more concerned with the issue of our driver exchanging phone numbers with the Complainant's friend, other individual involved. Our investigation into this allegation confirmed it actually occurred. As a result, we addressed this inappropriate activity with our employee. Should this issue arise in the future and involve the same employee, they will be immediately terminated.It's interesting that the only portion of the complaint that we believe is valid is something the Complainant requested we NOT address with our employee on several occasions. In separate phone conversations with our Private Property Towing Divisional Manager and other employees who spoke with the Complainant, she indicated she DID NOT want us to mention anything to our employee. If this was as offensive to her as outlined in her complaint, why was she requesting we not address our employee over this inappropriate behavior? It seems a bit disingenuous and regardless of her requests, we addressed the matter with our employee as it represented a serious infraction of our code of conduct.We extend our apologies to the Complainant's friend for our employees' inappropriate behavior and trust our response adequately addresses the concerns contained within the complaint. We thank you for the opportunity to review and respond appropriately to this inquiry.

December 12, 2016Conciliation & Engagement Specialist Revdex.com of Central and N. Arizona [redacted] 
[redacted] Complainant:     [redacted]Revdex.com Case #:      [redacted]ACT Invoice #:  [redacted]Dear Madam/Sir:This correspondence will confirm receipt and review of your e-mail of late Sunday evening in connection with the above captioned matter.        Our prior response fully explained our position.  We acknowledge and regret our delay in our handling of the original claim.  We have made a 50% offer as to the cost of the missing key fob.  This offer was made despite the fact that our first notice of the missing fob was 12 days after we released the vehicle and the keys to a 3rd party. We cannot possibly be held legally liable for items after we have released custody of the vehicle.  Our offer of November 9th remains open; however, we will need documentation to support the payment.  We are unclear as to what else we could to resolve this claim. We feel our offer is reasonable and consistent with best practices, given our extreme delay in responding to the claim originally.  A delay does not give rise to paying claims that are unsupported.   Thank you for allowing us the ability to appropriately respond to this complaint.       Sincerely,Jeffrey D. D[redacted] General Manager On Behalf of ACT Towing, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not accepting this answer because Mr. Dunn only took 2 days to "investigate" the claim. He says he "carefully" reviewed the facts and he did not because he didn't even take the time to verify information in which he admits to in a return email to me. I also personally believe that in order to make a fair decision he should speak verbally with us to hear our explanation instead of relying on a hand written piece of paper that they require of you. He says I personally attacked them when in fact I only said his employees were careless and irresponsible which is true. Why I would have any reason to lie that they caused this damage is beyond me. I understand that accidents happen, but I don't understand how a company could be so rude and dismissive of an incident when brought to their attention. I nearly had to beg their employee to go get pictures of the damage before the next tow company arrived to take it away. Simply look at their reviews, damaging vehicles and not taking responsibility is a common business practice for them. This is currently be handled by [redacted] who has the statement from [redacted] already and I am still waiting to hear back with an official statement from [redacted]. This is going to arbitration anyway, so they will officially be presented with this information shortly. Although, not the official statement YET...attached is [redacted]'s initial response to the pictures. 
Regards,[redacted]

This correspondence will confirm receipt and review of your e-mail of yesterday morning in connection with the above captioned matter.We have carefully examined the Complainant's response to our dated December 30, 2014. The response seems to add additional complaints to the originals, which were in the original.The vehicle was towed at approximately 9:23PM. The vehicle was released the same evening at 10:09PM. Our storage facility located at [redacted] (not south Phoenix) closes at 8PM. We certainly can' t be expected to keep our facilities open 24/7. Regardless, even if the facility was open, it was dark at this location and every other location in the State at the time the Complainant picked up the car. She certainly could have waited until the morning to claim the vehicle when it would have been light; however, she made the conscious choice to come when she did. We did not make this choice, the Complainant did.We clearly followed the state statutes, local ordinance and the terms and conditions of the towing services contract for the location where the vehicle was towed. The signage was not only compliant, it was also visible. There is no requirement for each spot to have a sign. Any independent reviewer or the facts would quickly determine this was a lawful tow.In the interest of resolving this complaint without the need for protracted discussion, we wish to offer a one-time, courtesy adjustment of $50.00. If this is acceptable to the Complainant, please advise and we will proceed accordingly.We thank you for the opportunity to review and respond appropriately to this secondary inquiry.

This correspondence will confirm receipt and review of yesterday's e-mail in connection with the above captioned matter.We have carefully examined the circumstances surrounding this incident and have read the Complainant's claim to the Revdex.com. The Complainant's bike was towed on March 3, 2015 at approximately 10:10PM at the direction of the [redacted]. The operator, who was not the Complainant or the registered owner, was arrested at the scene. We do not dispute the existence of the damage; however, we dispute that we caused the damage. The bike was toed in strict compliance with the towing specifications of the bike's manufacturer, Suzuki. Simply put, we did not cause this damage; however, in the interest of avoiding additional discussion we are willing to make a settlement offer of $100 to resolve this matter. If this is acceptable, we will require a signed release from the Complainant. We look forward to resolving this matter in the near future and we thank you for the opportunity to review and respond appropriately to this inquiry.Sincerely, [redacted]General ManagerOn Behalf of ACT Towing, LLC

Dear Revdex.com: This correspondence will confirm receipt and review of your e-mail of last evening in connection with the above captioned matter. We have read the Complainant's claim  to the Revdex.com. The information provided on the complaint does not match the information .we have.in...

our database aside from the last name. We are assuming the Complainant is related to the owner of the vehicle with the same last name and all of our responses are based on this assumption. This 'complaint was the 151 notice of any issue involving this tow. This complaint was received nearly 3 weeks after the vehicle was claimed from our facility. The vehicle in question was towed at the direction of the Phoenix Police Department back on August 16,2016. All City's driver arrived at the scene of the police stop, loaded the vehicle on his truck and then delivered it to our secure storage location. Three days later, we allowed access to an authorized part y for the purposes of removing personal properly. No mention of missing property was made at this time nor was any mention of missing property mad e at the time of the vehicle's release on August 24,2016. This claim is being reported 21 days after we released the vehicle and relinquished care, custody and control.  If there was an issue of missing personal property, why wasn't it addressed on 8119, 8/24 or at some time well prior to 911 4? The Complainant has provided no documentation to support t he items were in the vehicle at the time of the tow. Likewise, they have provided no information to support the item s were removed by our employee(s), if they were located in the car at the time of the tow. Additionally, t here's nothing that has been presented which would con-firm the items. Simply put, we are not responsible for items that we did not remove from the vehicle. We are also not responsible for items once the vehicle has been removed from our care, custody and control. If the Complainant has new information which they feel would impact our assessment of this matter, they are invited to provide same for additional review.Thank you for allowing us the ability to appropriately respond to this complaint.