the dodge dealer recurmend the the transmission be replacedI am going to have it replaced .I will pay for it my selfAll I get from aamco is excuecess You would not believe the hard ship I have been through with these peopleAnd they are asking my to take it to them againAfter I replace my transmission I will hire an Attorney and file suet for my costed and expenses And time off workAnd for all the enconvenonce I have been throughI want my complaint to stand with the Revdex.comThey will be getting a letter from my attorney .about alli have been through at AAmco transmission
I'm sending this letter in reference to your case # [redacted] Mr [redacted] droped for his vehicle for use t recheck, yesterday, Monday 01/11/ Upon inspection, we did find a minor leak at the transmission pan gasket which we immediately addressedThe "check engine" light was illuminated upon arrival (indicating trouble code(s) in computer storageThe three existing trouble codes pertain to the vehicle engine, none are transmission related During the past day and a half, we've road tested Mr***'s vehicle three timefor a combined total of more than sixty milesthe transmission has performed flawlessly, showing no abnormalities whatsoeverYesterday, when discussing the vehicle's history with Mr***, he mentioned the very intermittent nature of the problem (having occured only or times, and typically after driving for more than minutesIt's simply not feasabile for us to test drive vehicles for such a lengthy durationDue to previous inconvienience to Mr***, we have already extended the warranty period on his transmission, for the sake of customer goodwillI would welcome Mr [redacted] to return anytime, at his convienience, for the purpose of road testing, so that we both could verify the characteristics of his transmission's operation.Noting is more important to us than assuring Mr***'s transmission ie operating properlyI'm confused about his assertion that he has to "take out a warranty", as a month/12,miles warranty was automatically included with the original repairNo additional charges have ever been assessed for any warranty coverage(In fact, as previously mentioned, we extended his warranty at no additional charge, for customer goodwill) Lastly, as I know Mr [redacted] is aware, a crucial component (the valve body/transmission control module) was on national back order for a period of more than months during the repair process A call to the [redacted] parts department will confirm this.With regard to the issue of tow coverage, Mr***'s paperwork clearly states that there is no provision for towing reimbursement However, again, we took care of the towing expense on one instance, as a goodwill gesture.Assuming satisfactory road conditions tomorrow (snow covered and slippery today) I personally will take one more extended road test as a final evaluation.Sincerely,RonAAMCO Center Mgr
I’m sending this letter to you regarding case ID# [redacted] Our Customer, MrM, brought his vehicle (Dodge Ram 4X4) into our shop on 12/02/due to transmission related problemsMrM’s vehicle is operated in a very harsh environmentHe works in the oil and gas fields, driving the vehicle through fields and wooded areasThe truck even has a large winch mounted on the front bumper area, should the vehicle become stuck in the mudSince we had previously worked on this transmission, although out of warranty on both time and miles, we extended to MrM a discount on this repair of $in the interest of customer goodwill, charging a total of $including tax.Approximately 3-weeks later, MrM called me to thank us for our diligence throughout the repair process and to also allow enough time to ensure that the transmission was performing properly, and he said it was performing flawlessly.However, a few days later, MrM called us, indicating he was having an intermittent issue preventing the transmission from shifting beyond 4th gearHowever, MrM went on to say, that if he momentarily shut off the engine and then restarted it, the transmission would then perform properly, sometimes for days without a recurrenceThat symptom confirms the existence of an electrical problem within the vehicle!After reading MrM’s response to you, I was puzzled to read of his contention that he was “broke down” in Terre Haute, IndianaIf so, I would have been notified by that center, granting authorization to perform warranty repairsToday, I spoke with the center manager at the Terra Haute Shop and was told that no transmission problems were found during testing, He said they simply performed requested maintenance (changed fluid in the transfer case and changed lubricant in front and rear differentials with fluid supplied by MrM! Certainly not a “break down”! Again, not only was the “check engine” light not on, but there were no operational problems present when rechecked in Terre Haute and when rechecked at our shop shortly afterwards.For the sake of customer goodwill, we agreed to authorize another Columbus area AAMCO center to disassemble inspect and replace any internal transmission components that were even the least bit questionableThe rebuilder at that center is highly regarded and considered to be amongst the most capable in the entire state.Despite the additional warranty repairs that were performed, MrM still continued to call from thoughout various parts of the country describing the same electrical related symptomsConsidering all that has been done, combined with the same recurring symptoms, we strongly suspect the possibility of something outside of the transmission causing this problem.Now, as MrM’s has indicated, his vehicle is at an AAMCO center in PittsburghDespite the huge amount of time and money we have invested in MrM’s vehicle, further repairs have been authorized by our centerA couple days ago, we offered to refund to MrM all of the money he spent with us on this most recent repair, which is nearly out of warrantyWe offered to refund $+ tax ($2032.95)m but MrMdeclined our offer, which like every other attempt to resolve this matter, was extended in good faith.Thank you,Ron H.AAMCO Transmissions
the dodge dealer recurmend the the transmission be replacedI am going to have it replaced .I will pay for it my selfAll I get from aamco is excuecess You would not believe the hard ship I have been through with these peopleAnd they are asking my to take it to them againAfter I replace my transmission I will hire an Attorney and file suet for my costed and expenses And time off workAnd for all the enconvenonce I have been throughI want my complaint to stand with the Revdex.comThey will be getting a letter from my attorney .about alli have been through at AAmco transmission
I'm sending this letter in reference to your case # [redacted] Mr [redacted] droped for his vehicle for use t recheck, yesterday, Monday 01/11/ Upon inspection, we did find a minor leak at the transmission pan gasket which we immediately addressedThe "check engine" light was illuminated upon arrival (indicating trouble code(s) in computer storageThe three existing trouble codes pertain to the vehicle engine, none are transmission related During the past day and a half, we've road tested Mr***'s vehicle three timefor a combined total of more than sixty milesthe transmission has performed flawlessly, showing no abnormalities whatsoeverYesterday, when discussing the vehicle's history with Mr***, he mentioned the very intermittent nature of the problem (having occured only or times, and typically after driving for more than minutesIt's simply not feasabile for us to test drive vehicles for such a lengthy durationDue to previous inconvienience to Mr***, we have already extended the warranty period on his transmission, for the sake of customer goodwillI would welcome Mr [redacted] to return anytime, at his convienience, for the purpose of road testing, so that we both could verify the characteristics of his transmission's operation.Noting is more important to us than assuring Mr***'s transmission ie operating properlyI'm confused about his assertion that he has to "take out a warranty", as a month/12,miles warranty was automatically included with the original repairNo additional charges have ever been assessed for any warranty coverage(In fact, as previously mentioned, we extended his warranty at no additional charge, for customer goodwill) Lastly, as I know Mr [redacted] is aware, a crucial component (the valve body/transmission control module) was on national back order for a period of more than months during the repair process A call to the [redacted] parts department will confirm this.With regard to the issue of tow coverage, Mr***'s paperwork clearly states that there is no provision for towing reimbursement However, again, we took care of the towing expense on one instance, as a goodwill gesture.Assuming satisfactory road conditions tomorrow (snow covered and slippery today) I personally will take one more extended road test as a final evaluation.Sincerely,RonAAMCO Center Mgr
I’m sending this letter to you regarding case ID# [redacted] Our Customer, MrM, brought his vehicle (Dodge Ram 4X4) into our shop on 12/02/due to transmission related problemsMrM’s vehicle is operated in a very harsh environmentHe works in the oil and gas fields, driving the vehicle through fields and wooded areasThe truck even has a large winch mounted on the front bumper area, should the vehicle become stuck in the mudSince we had previously worked on this transmission, although out of warranty on both time and miles, we extended to MrM a discount on this repair of $in the interest of customer goodwill, charging a total of $including tax.Approximately 3-weeks later, MrM called me to thank us for our diligence throughout the repair process and to also allow enough time to ensure that the transmission was performing properly, and he said it was performing flawlessly.However, a few days later, MrM called us, indicating he was having an intermittent issue preventing the transmission from shifting beyond 4th gearHowever, MrM went on to say, that if he momentarily shut off the engine and then restarted it, the transmission would then perform properly, sometimes for days without a recurrenceThat symptom confirms the existence of an electrical problem within the vehicle!After reading MrM’s response to you, I was puzzled to read of his contention that he was “broke down” in Terre Haute, IndianaIf so, I would have been notified by that center, granting authorization to perform warranty repairsToday, I spoke with the center manager at the Terra Haute Shop and was told that no transmission problems were found during testing, He said they simply performed requested maintenance (changed fluid in the transfer case and changed lubricant in front and rear differentials with fluid supplied by MrM! Certainly not a “break down”! Again, not only was the “check engine” light not on, but there were no operational problems present when rechecked in Terre Haute and when rechecked at our shop shortly afterwards.For the sake of customer goodwill, we agreed to authorize another Columbus area AAMCO center to disassemble inspect and replace any internal transmission components that were even the least bit questionableThe rebuilder at that center is highly regarded and considered to be amongst the most capable in the entire state.Despite the additional warranty repairs that were performed, MrM still continued to call from thoughout various parts of the country describing the same electrical related symptomsConsidering all that has been done, combined with the same recurring symptoms, we strongly suspect the possibility of something outside of the transmission causing this problem.Now, as MrM’s has indicated, his vehicle is at an AAMCO center in PittsburghDespite the huge amount of time and money we have invested in MrM’s vehicle, further repairs have been authorized by our centerA couple days ago, we offered to refund to MrM all of the money he spent with us on this most recent repair, which is nearly out of warrantyWe offered to refund $+ tax ($2032.95)m but MrMdeclined our offer, which like every other attempt to resolve this matter, was extended in good faith.Thank you,Ron H.AAMCO Transmissions
I am rejecting because no offer was madeTalked to the business and they said they were not going to do anything to resolve this complaint