All-Clean Auto Detailing & Power washing

Merchant has been removed from call list

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** agreed to a Non-Cancelable lease for the term of monthsThe agreement he signed clearly explains that the lease portion is "Non-Cancelable"He has admitted on a recorded phone call that he did in fact sign this agreementMrApplegate's claim that he
"cancelled" the agreement is falseIt was not cancelledHe authorized First Data to deduct the scheduled payments and he has not been charged anything extracontractualI understand that he may have changed his mind but that does not negate the liability he took on when he signed a personal guarantee for this lease agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I was calling  to  the  sales representative  that  they  are  going  to  refund  money  to  me.last month  the manager  told  me  the  sale  representative  don't  work  for  them . Why  he got  fired ? I call at least  15 times  to sale representative  he told  me  same  story  they make  mistakes  we will  refund  the  money  to  me.never happen  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I have called and resolved the merchants issue. Our site [redacted] is not down and was not down at anytime yesterday.

As [redacted] states, his understanding of the contractual
agreement is based on “assumptions”. National Merchant Services actions are based
on the Merchant Processing Agreementthat [redacted] signed. Our Agreement
makes no mention of a “cancel anytime” policy.
Our cancelation...

procedure is simple. You send a cancelation
letter and a cashier’s check to [redacted] [redacted]. Cancelations have been handled by me (Bruce) since
August 2015(Serge’s departure from NMS). I spoke to [redacted] on October
**,2015. I never stated that “[redacted] [redacted] ”. The audio recording evidences that I advised [redacted] of the cancelation procedure, still I received no cancelation letter or
check for the termination fee. If [redacted] has receipt of delivery of said
letter I would be happy to make his cancelation retroactive.
As far as increased charges, [redacted] was given notice
of increases on his January statement. This notice afforded him the opportunity
to break his agreement with no penalty should he not agree to these changes.  Per his Merchant Processing Agreement the
processor can adjust pricing as needed provided we give a 30 day written
notice. I will attach this notice that was part of his monthly statement. This increase
was in accordance with the agreement and we have evidence that this merchant
was given proper notice to opt out of his agreement should he choose. He did
not exercise this option
As a resolution to this matter NMS will cancel this merchant
account provided the merchant follow the aforementioned cancelation procedure. He can contact Bruce at [redacted] for a prompt
resolution of any additional concerns.

Revdex.com:At this time, I have not been contacted by National Merchant Services LLC. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The document Bruce provided 32 times states "continuing your merchant account with us or use of your merchant account after 30 days will represent acceptance of these terms"I haven't used my merchant account with them since February 2014 and I closed the account with Bruce in October of 2015. The audio tape that Bruce has will prove they received my letter, and that they agreed to close the account. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As a courtesy, in response to this merchants unsubstantiated allegation of fraud by the independent sales rep, Ww have already closed the merchant account and reversed cancelation fees. As far as the lease goes. That is an agreement between [redacted] and first data global leasing. [redacted],...

Who is not the customer here, has confirmed (on a recorded call) that these alleged alterations were made to the Merchant Processing Agreement and not the lease agreement. In doing so she has affirmed the legitimacy of the lease agreement. Any further concerns regarding the leased equipment should go to the lease company. The customer’s indebtedness for the equipment is not with NMS.   Since we have already closed the merchant account and waived fees, we have met the part of the desired settlement that applies to NMS prior to this complaint being submitted.

If you look at the document closely I highlighted the applicable verbiage, "CONITNUING YOUR MERCHANT ACCOUNT or processing after 30 days will represent acceptance of these terms". There was no cancelation letter received by our office. You maintained your account passed the 30 window of time we are required to provide you. This action represents acceptance of the terms. As I have stated in a prior response, you must send a signed cancelation letter to close your account.

Upon reviewing the account Merchant ID:  [redacted] it is apparent that the 36 month agreement which commencedin February of 2013 expires in February of 2016. In order to cancel a merchantaccount you would need to send a cancellation letter signed by the responsibleparty on...

the merchant account.As a Courtesy due to the experience you state you have had with National MerchantServices I am prepared to waive your $495.00 Early Termination fee. I havetaken immediate action to close your merchant account per your request.  If you have supporting documentation showingyou are owed more than the 495.00 ETF then instead of waiving the ETF I am committed to issuing payment for whatwould be owed.I have taken immediate action to close your merchant account. I have not yet charged the ETF, should you decide toaccept the waved ETF as a resolution please respond letting us know that you do. If not, please provide documentation supportingwhat you claim to be owed and I will work to get you compensated provided we do in fact owe you reimbursement based on the agreement.

Can you please specify exactly what you would like NMS to resolve for you? the complaint mentions no desired resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Dont call, share my number or info etc.
Sincerely,
[redacted]

NMS closed this lease account and will be issuing a reimbursement for all lease payments from January 2014 forward.

I think we should begin addressing this complaint by providing you with the Agreement. Where should we email that?

we have already responded to this complaint. The phone number has been removed from the call list