Dear Better Business Bureau:This letter is in response to the complaint received from [redacted] Larez, ID#: [redacted] [redacted] and [redacted] moved into San Martin apartment on March 3, and signed an month lease, which was scheduled to end on February 2, [redacted] and [redacted] moved out on July 14, after we filed for eviction for non payment of their July rentThey decided to turn in keys prior to court to avoid having to go to court for the eviction filingIn doing so, they voluntarily broke their lease agreement with San Martin ApartmentsWhen a lease is broken voluntarily, they are subject to lease break fees, which are described in the lease agreement.We were not notified until July 14, 2015, the day they turned in their keys, that they were having any issues in the apartmentThey wanted us to waive their lease break fees by stating they had unresolved issues in their apartment.We were informed when they were turning in keys to their apartment that they had found a leak, which was previously repaired, under the kitchen sinkThe work order that was placed for leak under their kitchen sink was completed in MarchWe were not notified of any further problems until they moved outIt is the resident's responsibility to notify the office if there are any further work or ders neededAt no time after the original repair, per Tisha's own admission, did she leave a voicemail or an online work order request to have service doneI informed them that we would be happy to make any necessary repairs to the apartment, but they wer e moved out of the apartment.Any time we were contacted for pest control or work order services we responded, as we would with all residents, to make repairs and schedule servicesTheir apartment was treated on multiple occasions for pest control services, per Tisha's request, and we would have continued to treat the apartment for them had they decided to stay at San Martin Apartments.At San Martin apartments we take our maintenance and pest control issues seriously and would gladly have scheduled service and made repairs if we were properly informed of the situation.At this time, we will not be waiving any voluntary lease break fees for [redacted] and [redacted] They chose to vacate their apartment to avoid being evicted for non-payment of rentThe situation with unreported work orders and pest control issues has no bearing on the status of their lease and rental paymentsWe have offered to make payment arrangements with [redacted] if she contacts us within days of her move out
Dear Better Business Bureau:This letter is in response to the complaint received from [redacted] Larez, ID#: [redacted] [redacted] and [redacted] moved into San Martin apartment on March 3, and signed an month lease, which was scheduled to end on February 2, [redacted] and [redacted] moved out on July 14, after we filed for eviction for non payment of their July rentThey decided to turn in keys prior to court to avoid having to go to court for the eviction filingIn doing so, they voluntarily broke their lease agreement with San Martin ApartmentsWhen a lease is broken voluntarily, they are subject to lease break fees, which are described in the lease agreement.We were not notified until July 14, 2015, the day they turned in their keys, that they were having any issues in the apartmentThey wanted us to waive their lease break fees by stating they had unresolved issues in their apartment.We were informed when they were turning in keys to their apartment that they had found a leak, which was previously repaired, under the kitchen sinkThe work order that was placed for leak under their kitchen sink was completed in MarchWe were not notified of any further problems until they moved outIt is the resident's responsibility to notify the office if there are any further work or ders neededAt no time after the original repair, per Tisha's own admission, did she leave a voicemail or an online work order request to have service doneI informed them that we would be happy to make any necessary repairs to the apartment, but they wer e moved out of the apartment.Any time we were contacted for pest control or work order services we responded, as we would with all residents, to make repairs and schedule servicesTheir apartment was treated on multiple occasions for pest control services, per Tisha's request, and we would have continued to treat the apartment for them had they decided to stay at San Martin Apartments.At San Martin apartments we take our maintenance and pest control issues seriously and would gladly have scheduled service and made repairs if we were properly informed of the situation.At this time, we will not be waiving any voluntary lease break fees for [redacted] and [redacted] They chose to vacate their apartment to avoid being evicted for non-payment of rentThe situation with unreported work orders and pest control issues has no bearing on the status of their lease and rental paymentsWe have offered to make payment arrangements with [redacted] if she contacts us within days of her move out