Before moving in I had requested information about pest and sortsI was notified that pest was not an issue and if it had become an issue they have pest control every MondayThe first week I moved in my year old daughter finds a baby scorpionThat same day another was found in the first bathroomFrantic about the issue I call the office and there response was that, that it was a occurrence, and they will have a pest technician come Monday morning which was days from thanCome Monday no one showed upA few days later a scorpion falls from the kitchen light on top of a guestAt this point I had called a local pest control and told them about the issue and they said for me to actually leave the apartment that there could be an infestation since I was seeing baby ones as well as big onesI contacted the the office once again about this issues and they had refused to help in any wayi would have had to pay an enormous amount to break my lease which had seemed to be the only option they were giving meI researched they don't like citrus so for two weeks my home smelled heavily of lemon pine cleanerI have not seen one since, which brings me to issue twoThe air conditioning unit has been broken since I moved in and all four times they have come they have "fixed" itAs I am writing this it is degrees outside now can you imagine what its like in this ApartmentIt has been a week after calling multiple times about itI have even sent my daughter away to a family member due to the fact its cooler outside in + weather than inside our aptLets also include bed bugs, rude behavior over the phone, as well withholding information such as pest issues and parkingI was not informed that there was assigned parking until I got a letter on my windshield stating they were going to tow my vehicle At this point I just want to get out of this lease and far away from this placeThe office staff although bright and cheery face to face are no help at all
Dear RevDex.com:This letter is in response to the complaint received from [redacted] Larez, ID#: [redacted].[redacted] and [redacted] moved into San Martin apartment on March 3, 2015 and signed an 11 month lease, which was scheduled to end...
on February 2, 2016 . [redacted] and [redacted] moved out on July 14, 2015 after we filed for eviction for non payment of their July rent. They decided to turn in keys prior to court to avoid having to go to court for the eviction filing. In doing so, they voluntarily broke their lease agreement with San Martin Apartments. When a lease is broken voluntarily, they are subject to lease break fees, which are described in the lease agreement.We were not notified until July 14, 2015, the day they turned in their keys, that they were having any issues in the apartment. They wanted us to waive their lease break fees by stating they had unresolved issues in their apartment.We were informed when they were turning in keys to their apartment that they had found a leak, which was previously repaired, under the kitchen sink. The work order that was placed for leak under their kitchen sink was completed in March. We were not notified of any further problems until they moved out. It is the resident's responsibility to notify the office if there are any further work or ders needed. At no time after the original repair, per Tisha's own admission, did she leave a voicemail or an online work order request to have service done. I informed them that we would be happy to make any necessary repairs to the apartment, but they wer e moved out of the apartment.Any time we were contacted for pest control or work order services we responded, as we would with all residents, to make repairs and schedule services. Their apartment was treated on multiple occasions for pest control services, per Tisha's request, and we would have continued to treat the apartment for them had they decided to stay at San Martin Apartments.At San Martin apartments we take our maintenance and pest control issues seriously and would gladly have scheduled service and made repairs if we were properly informed of the situation.At this time, we will not be waiving any voluntary lease break fees for [redacted] and [redacted]. They chose to vacate their apartment to avoid being evicted for non-payment of rent. The situation with unreported work orders and pest control issues has no bearing on the status of their lease and rental payments. We have offered to make payment arrangements with [redacted] if she contacts us within 30 days of her move out.
Before moving in I had requested information about pest and sortsI was notified that pest was not an issue and if it had become an issue they have pest control every MondayThe first week I moved in my year old daughter finds a baby scorpionThat same day another was found in the first bathroomFrantic about the issue I call the office and there response was that, that it was a occurrence, and they will have a pest technician come Monday morning which was days from thanCome Monday no one showed upA few days later a scorpion falls from the kitchen light on top of a guestAt this point I had called a local pest control and told them about the issue and they said for me to actually leave the apartment that there could be an infestation since I was seeing baby ones as well as big onesI contacted the the office once again about this issues and they had refused to help in any wayi would have had to pay an enormous amount to break my lease which had seemed to be the only option they were giving meI researched they don't like citrus so for two weeks my home smelled heavily of lemon pine cleanerI have not seen one since, which brings me to issue twoThe air conditioning unit has been broken since I moved in and all four times they have come they have "fixed" itAs I am writing this it is degrees outside now can you imagine what its like in this ApartmentIt has been a week after calling multiple times about itI have even sent my daughter away to a family member due to the fact its cooler outside in + weather than inside our aptLets also include bed bugs, rude behavior over the phone, as well withholding information such as pest issues and parkingI was not informed that there was assigned parking until I got a letter on my windshield stating they were going to tow my vehicle At this point I just want to get out of this lease and far away from this placeThe office staff although bright and cheery face to face are no help at all
Dear RevDex.com:This letter is in response to the complaint received from [redacted] Larez, ID#: [redacted].[redacted] and [redacted] moved into San Martin apartment on March 3, 2015 and signed an 11 month lease, which was scheduled to end...
on February 2, 2016 . [redacted] and [redacted] moved out on July 14, 2015 after we filed for eviction for non payment of their July rent. They decided to turn in keys prior to court to avoid having to go to court for the eviction filing. In doing so, they voluntarily broke their lease agreement with San Martin Apartments. When a lease is broken voluntarily, they are subject to lease break fees, which are described in the lease agreement.We were not notified until July 14, 2015, the day they turned in their keys, that they were having any issues in the apartment. They wanted us to waive their lease break fees by stating they had unresolved issues in their apartment.We were informed when they were turning in keys to their apartment that they had found a leak, which was previously repaired, under the kitchen sink. The work order that was placed for leak under their kitchen sink was completed in March. We were not notified of any further problems until they moved out. It is the resident's responsibility to notify the office if there are any further work or ders needed. At no time after the original repair, per Tisha's own admission, did she leave a voicemail or an online work order request to have service done. I informed them that we would be happy to make any necessary repairs to the apartment, but they wer e moved out of the apartment.Any time we were contacted for pest control or work order services we responded, as we would with all residents, to make repairs and schedule services. Their apartment was treated on multiple occasions for pest control services, per Tisha's request, and we would have continued to treat the apartment for them had they decided to stay at San Martin Apartments.At San Martin apartments we take our maintenance and pest control issues seriously and would gladly have scheduled service and made repairs if we were properly informed of the situation.At this time, we will not be waiving any voluntary lease break fees for [redacted] and [redacted]. They chose to vacate their apartment to avoid being evicted for non-payment of rent. The situation with unreported work orders and pest control issues has no bearing on the status of their lease and rental payments. We have offered to make payment arrangements with [redacted] if she contacts us within 30 days of her move out.