All Climate Roofing DBA All Climate Painting & Waterproofing

Complaint: I am rejecting this response because:To Whom It May Concern They are correct in stating that most correspondence was done via email or phonePer their request, I sent an email approving the original amount for the job All Climate Roofing(ACR) had full access to do two roof inspectionsOn the first inspection ACR advised that 250-feet of plywood would need to be replaced On the second inspection there was no mention of any plywood that needs to be replacedCharles went as far as verbally saying that "very little if any plywood would need to be replaced; at $89/sheet" Once the work was started Charles called me and advised me that all of the plywood needs to be replacedI asked him why he made the above statement about little to no plywood needing to be replacedHis response was that, "we don't know until we open up the roof." I asked him again, why he would make the above statement to me when he wasn't sure of the plywood conditionBecause my roof was exposed, I reluctantly agreed to the charge of $4,After our conversation, ACR immediately sent me an email asking for my approval of the new charge; I replied and approved In our original contract; ACR knew they would be adding fascia board to the rear of the house ACR should have mentioned that the new fascia needed to be primed, painted, sanded, and treatedAnd a good business man would have advised that there is a chance existing fascia would need workIn their response to the Revdex.com, ACR advised that some of the fascia was "very deteriorated." If it was that bad, why wasn't it noticed in the first two inspections? But because gutters were going up and I needed the fascia treated, I approved the workACR sent me an email asking for my approval, I replied and approved ACR also added fascia on the east side of the house without approvalACR originally advised my wife that the fascia on the east side of the house was sun damaged but did not need replacementACR then replaced it anyway, I disputed that charge and they removed it 7-11-I was doing a walk around with ACR and he pointed out all of the work that he completed on 7-10-ACR also pointed out additional work that I never approvedOn 7-12- at 11:20pm I received and email with two invoices stating,”please acknowledge your understanding and approval via email" Then on 7-13-I received another email from ACR asking, “did you have time to review the additional work order?” To this date, I have never approved the $worth of workIf ACR was saying that we had a verbal agreement why did they want email verification? And, why did they have me send an email verification/approval on all other changes? Per their contract, “in emergency situations when both parties could not sign written agreement upfront, verbal agreements need to be reached before work is started.” ACR was not following their own contract, there was never an emergency situation that would have warranted them doing $worth of work I did make ACR wait for payment due to them double charging my credit cardAlthough they refunded it; it took several weeks for the charge to be removedI then refused to pay the wrong bill that they sent meThey sent me Kurt and Sue Lomax’s billI then advised them that I would pay the correct bill if they send me a letter detailing my credit card being double chargedBy them double charging my credit card, I exceeded my limit and it was reported to the credit bureauThey then took their time sending the letter that I requested; once they sent it, they misspelled my nameOnce I received the letter and my card was refunded, I immediately sent them payment No other contractors were on site doing exterior work and no one was using the nails that ACR was using I also contacted Contractors State License Board(CSLB)and they also felt that ACR was in the wrongCSLB also found multiple issues with their billing and book keeping practicesACR was in violation of several Business and Profession CodesThat is why I no longer have to pay the $ From the beginning of our dispute with ACR, my question has always been; please show me where I approved the $worth of additions/charges? Every other addition/charge is documented via email (I have every single email as proof)Why is this one not documented? Because they did work, and then sought approval ACR saw all the additions to the house and felt that they could slip charges in and we would not care Regards, D [redacted]