All Coast Auto Transport Reviews (%countItem)
All Coast Auto Transport Rating
Address: 13900 S Jog Rd STE 264, Delray Beach, Florida, United States, 33446-5906
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+1 (888) 415-3480 |
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I called Kevin at all coast auto transport after I cancelled a bait and switch with another company. Kevin was very helpful and professional with arranging my transport and putting my mind at ease. There were no hidden charges and my vehicle was picked up on time as promised and delivered as promised. I highly recommend this company and will use their services again.
"All Coast Auto Transport" is not refunding my money $150 though asked over phone and sent email to cancel the order before they confirm driver
On 1/25/2019:
After seeing Revdex.com rating called "All Coast Auto Transport" on 1/25/2019 to inquire about moving my Honda Accord 2014 model car from Fremont - CA to Inver Grove Heights-MN to be picked up on 1/29. *** was representative who spoke to me, I was told that they will search for the drivers/carriers in that route and assign one; I would be charged $150 initially and $900 after vehicle is delivered; I was clearly told that they will provide driver and pick up details and take my agreement before confirming the order for dispatch(I asked this bearing in my mind that If they confirm in last minute and what if their pick up schedule is not OK for me, I would be in trouble); She told their dispatch team would work on Saturday also and she would be checking with them; She has also confirmed that If I cancel the order or I do not agree to their schedule they would return $150 and took my credit card details (AMEX). She sent the electronic document and signed online. I did not get any communication with order number. So I do not have any order number to refer.
On 1/26/2019:
I called *** to check if they could confirm transport details. She said they are still working and would call if they found some driver today (Saturday) or Monday. I mentioned them to confirm latest by Monday morning.
On 1/28/2019:
I lost hope that All Coast Auto transport will confirm the driver, I tried to call them to know whether they can confirm driver details and my car can be picked up next day for sure. My call was not attended so I moved with another transporter. I got a call from *** at around 4:30 PM saying they found one driver for Tuesday i.e. 1/29 and how early I can get my vehicle ready for transport (Its clearly indicating she is asking my confirmation and she did not dispatch). ). I told clearly that I got confirmed by another transporter, so I would not be using "All Coast Auto transport" and to cancel my order. (How can they expect that customer would rely on them if they confirm in the evening before the expected date of transport?). She did not say anything that they dispatched already. There was no argument and call is completed.
2/16/2019:
While I was paying my regular credit card bill, I realized that "All Coast Auto Transport" charged me $150 and that was not cancelled. I called the number given in the credit card transaction details. Probably ***, the owner attended my call and said *** would call me. *** called me and said that, as she has dispatched the order she cannot give my money back. She did not want to listen to me and cut the call. I called *** again and she merged call with *** and the same story is repeated. *** was rude and she is not answering my question how can she dispatch without taking my agreement for driver details and cut the call. I called *** again, this time *** was saying that *** was right and she has done her job and I was arguing.
They (***) did neither took my confirmation nor send me any communication before they dispatch ( if at all they dispatched). She did not utter a word that they dispatched when I told them that I am not going with their transport and asked to cancel the order. Even she did not respond to my email to cancel the order.
All this was appearing to me that they always do this kind of fraud with many and this is nothing new for them and its planned and intentionally not letting me speak and provoking.
Please get my money $150 back and see this will not happen to any other customer
This client was dispatched however he never answered his phone when my rep *** called him with the dispatch. Please see attached dispatch we also refunded him even though we did our job. We do not like conflict with any customers and agreed to refund him! Please see attached dispatch and attached refund receipt.
(The consumer indicated he/she DID NOT accept the response from the business.)
First, they have now refunded my $150 once I complained on Revdex.com. Thanks for that. But I could not accept their explanation in response.
They are projecting that my order was dispatched and I am not responded. Its not true. Their rep. *** called me on 1/28 at 4.30 PST around as I mentioned in my complaint and I spoke to her, This is the only call I got from them on that day. If at all I am not reachable
1) Why they did not contact me over email and send
the dispatch details?
2) How can they proceed to dispatch without confirming with me pick up time details as they said I did not answer the call?
3) I am attaching here their quote for $1050 and the same price is confirmed over phone by their rep. ***. They charged initially $150 from credit card. If everything is right, they should have mentioned $900 to be paid for the carrier in the dispatch. But their dispatch details attached in their response is showing $950 to be paid for carrier. If I was ready to confirm the dispatch schedule with carrier information and time, did they intend to charge $50 more at that time? or is this dispatch a cooked up one for the sake of showing that they dispatched? Is that the reason behind not sending this dispatch to me? It is indicating their unethical and dishonest business practice.
4) I am attaching here the email that I sent to cancel the order on 1/28. Why they did not respond and explain the reason for not cancelling and not refunding my money? Is there no responsibility for them to answer for the money they charged from customer? It is showing their intention and planned way of doing fraud. Provoking by saying literally "liar", not letting me to speak and cutting the calls while discussing all these are part of that plan and this improper behavior leaving customer like me with deep agony.
On January 5th Mr. submitted a request for a Quote to have his vehicle shipped for the 28th of January. He was sent a quote at that time and was also sent follow up emails and Phone calls were also made to him to see if he was still interested in having his vehicle shipped. On Friday 1/25/2019 Mr *** called me at 1:30 pm in the afternoon to set up having his vehicle shipped he wanted his vehicle picked up Monday January 28th or Tuesday the 29th at the latest .I explained to him that in this industry people usually set up their transports at least 7 to 10 days in advance and that he was basically boxing me into a one day window to locate a driver for him . Saturdays and Sundays are very difficult days to get a hold of Carriers. I told him it was a bit late in the afternoon however I would do my best to locate a carrier for him either that day over the weekend and if I had a carrier assigned I would give him a call and let him know. I I did not hear back from a driver until Monday the 28th , The driver wanted to pick up the car up at a later date and I had asked him if he can make this priority for pick up. He said yes if I can put $50 more on it. In order for me to meet the Clients expectations ,I proceeded with the dispatch and told the driver I would just refund the client the $50 to honor my quote. After dispatching the vehicle to the Carrier I immediately to made the call to Mr. at 7:37 pm , when he answered the phone I told him I had a dispatch on his vehicle for pick up . He proceeded to tell me to cancel the order that he had someone else to do it for him. I asked him why he did not call me to let me know this and he told me he didn't have time as he was on the road all day ,yet in the interim of this he had time Monday to make a call to another Broker to set up an Order with them. I did not say anything but "ok I will call the driver and cancel". I called the driver explained to him the client went with another Broker without notifying me and I needed to cancel the Order out. I did not send a dispatch notification to the Client as there was no purpose in doing so ,since the client cancelled his Order with me after the dispatch. Shortly after speaking with the client I then received an e-mail at 7:57 pm to cancel his Order see attached e-mail which is time stamped . Based on the information provided it is clear that All Coast Auto Transport mainly myself *** did everything to meet the clients expectations and did my job to get his vehicle dispatched within a very tight window of opportunity. The client is not being truthful about the overall circumstances. Based on e-mail stamp date that was provided in my explanation this issue can be rectified with the Client as quickly as possible.
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I asked for service on 1/28 or 1/29. *** agreed to refund advance $150, if car is not picked up or I cancel the order in case pick up time is not agreeable for me. (I mentioned clearly " in case it is late confirmation from them, it would jeopardize my car pick up and my travel schedule by flight") When I called for status on 1/26 Saturday evening, I clearly told I need confirmation latest by Monday noon i.e. 1/28. She agreed for that. In that case what is the point dispatching order late evening on 1/28 without asking me or taking my consent?
She is nicely framing now saying, in order to meet "client expectation" she proceeded with dispatch with carrier then called me at 7:37 PM. So She agreed without giving pick up schedule information to me and taking my consent, she dispatched and then called me. When she called, she did not say that she dispatched already, just asked me "How early you can give your vehicle tomorrow?" (I thought she was matching driver pick up time and my preferable time). When I told that I confirmed with other carrier also, she did not say anything about dispatch or inability to cancel the order. In fact, when I was attending her call I was in doctor appointment for my child in hospital, still I came out from room and attended the call with courtesy. Once my appointment is over, I sent written email to cancel the order too, for which she did not replay at all.
As the time was approaching and it was working day on 1/28, calling again and again "ALL Coast" was not my priority. I tried calling them once, was not attended. Rather, I waited till afternoon for their call and then proceeded with other carrier. I clearly told her (***) that latest confirmation should be by afternoon. She cannot ask me how could I call other broker. She is not supposed to decide either my priority to call other broker or plan the day for my things.
She does the things as she wanted and frame unbelievable explanation. She did not send dispatch at all as she thought no purpose in doing that. how can she decide there is no purpose of sending dispatch? How can any customer rely that really dispatch happened without receiving copy? Is not it common business sense?
*** is saying now she has done everything in tight window of opportunity, but she did not do in a proper/ transparent way and not admitting that. I questioned the same in previous reply. Still she could not answer these-
1) why she did not communicate dispatch through email?
2) Why she did not reply at all for my email asking to cancel the order.
3) When I questioned about $50 extra, she has nicely covered that she told the driver that she would refund $50 to me (client), but she never told me this (even when she called on 1/28). Is it supposed to tell me or driver?
4) Importantly, she did not show minimum courtesy to listen my point when I called for refund and cut the call several times. She followed dishonest and unethical way of dealing with customer. ALL Coast owner also did not care for my request with "Who cares?" attitude. But once I complained on Revdex.com website, immediately "All Coast" started responding, someone called me and insisted to withdraw complaint if I need to get refund. I did not agree to withdraw.
I am thankful to Revdex.com for getting my money back and agree to close the complaint but still would request to publish this complaint for public.
I hired All Coast Auto Transport in November to have a vehicle shipped from California to North Carolina.
I spoke with *** from All Coast Auto Transport in November to have my vehicle shipped from Camarillo Ca to Elizabeth City NC. *** quoted me $1250 with a $150 deposit. I paid the deposit and gave a target pick up date from December 14th to December 28th. As the time got closer I did not here anything from Mr *** so I decided to give him a call. He stated that a driver would be there in the next few days. On the December 21st I called back because I did not hear anything from him. This time he said the driver would be here on the evening of the 26th or the morning of the 27th. When I called on the 26th to see what the status of the driver was he said that he was waiting on the driver to send over his insurance paperwork and he would call me back later on that evening to confirm. I never received a call so I called back and no one answered the phone. I am military and my detachment date to detach was December 29th. On the morning of December 27th I called and no one answered the phone. I decided to send him an email letting him know that if I did not receive a written confirmation within 24 hours I would be hiring another company. I have not recieved and email or call from *** since the December 26th.
I am requesting help with retriving my deposit of $150.
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@HOTMAIL.COM
CASE NUMBER XXXXXXXX CLIENT WAS REFUNDED AND WE RESOLVED SITUATION. HE ALSO WILL ACCOMMODATE HIM ON HIS NEXT TRANSPORT WITH NO SERVICE FEE.
Dishonest and unethical company. Told numerous lies about delivery date and communication with driver. Would not tell us location of our car.
All communication through ***. Was told company guaranteed 7 day delivery and would arrive in NC on 9/10/17. However, contract sent was written for delivery date on 9/12/17. Car was not delivered on 9/12/17 despite numerous phone calls to *** who said he was in touch with the driver and guaranteed delivery. Spoke with owner of company and *** who kept stating the car should be there on the 12th and it was the drivers fault. Company would never confirm where our car was or give a working number for the driver or dispatcher. After threatening to report our car stolen if it was not found the driver's dispatcher contacted us and confirmed it was in Denver, CO and was never contacted by the broker as reported. Driver also confirmed that he was unaware of delivery date and would not deliver to NC for two more days. *** nor owner of company would not address the delivery issue or their dishonesty and until talking with the dispatcher continued to guarantee delivery that day. They conducted unethical business practices and failed to deliver the car as contracted.
Broker fee refunded
Contact Name and Title: *** President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hotmail.com
*** who is our actually client placed an order to ship his vehicle with our company on Aug 24th 2017; *** requested the 1st available date for pickup being September 1st. Company policy is a three day window from the first available date for pickup. We dispatched for a pickup on Aug 31st with a delivery date of September 9th however the client asked us for us to cancel the 1st dispatch and try to get another carrier assignment. (Please see attached dispatch) 1st dispatch was cancelled and we started working again for the client without an additional brokerage fee even thought we meet their original requested expectations. Then we assigned the 2nd carrier for a pickup of September 4th with a delivery date of September 12th (please see attached dispatch) at this point the client was calling All Coast Auto Transport during Hurricane Irma and we were still available for the client even though we had no electricity or internet. As the owner of All Coast Auto Transport I had my main business # forwarded to my cell service which was operating on a hot spot, again we had no internet or electricity. As for dishonest with the customer we did all we could do to keep this client updated on their vehicle dispatch. Once again please see the dispatch notice accepted from the carrier for correct dates that was sent to client via email as we do for all our customers. As a brokerage business we go above and beyond to help with lines of communication with assigned carriers for all clients. When the client called us we had to contact the assigned carrier and gain info however the client was not happy as they wanted info the minute they called us. It is impossible for us to gain information until we speak with the assigned carrier in this case we had to wait for the assign carrier to call us with notification. Meanwhile may I state as the owner of All Coast Auto Transport we continued to service this client during hurricane Irma's as our business is located in Delray Beach FL. Once again I believe we went above and beyond for this customer during the lack of electricity and internet, however we were still available via cell phone through a hot spot service. I truly do not think anyone would consider a lack of service regarding this clients order.
(The consumer indicated he/she DID NOT accept the response from the business.)
We spent over 48hours waiting for confirmation of our car's location. We were promised different delivery times according to the "driver" via *** but come to find out *** had never talked to the driver and the driver was unaware of promised delivery date and/or times as said by ***. When *** promised our car was on its way to delivery the driver was actually in a Colorado, not North Carolina. The hurricane is not a reason for our driver to not be contacted.
We are sorry this customer does not agree with our policy. It was however, clearly spelled out in our terms & conditions which was signed by this customer PRIOR to assigning a contract carrier to transport his vehicle. It clearly states that we as a transport brokerage business are unable to GUARANTEE Pick up or delivery on specific dates and or times. It also clearly indicates that due to situations beyond our control such as but not limited to inclement weather, mechanical breakdowns, road construction, remote pickup or drop off locations, difficult or limited lanes of travel, etc., we cannot guarantee pick-up or delivery on a specified date and or time by the assigned carrier.
However it is our intentions to meet a client's expectation but they must be realistic. After assigning a carrier it is the carrier responsibility to call a client 24 hours before pickup and 24 hours before delivery. It is not expected of the carrier to call the client daily via a transport. We prefer for safety purposes for all our clients that the drivers limit the amount of time on the cell phones to ensure safety for all vehicles being transported. I understand the concerns the client made mention to, however they are not considering that we are looking out for their best interest while their vehicle is being transported.
We did all we could to stay in touch with this client especially during Hurricane Irma. I as the owner of All Coast Auto Transport answered the clients call multiple times during this trying time even thought we had no internet, no electricity and no phone service. Again I was working off a hot spot on my cell to ensure my business calls were ALL answered. I had to call my VoIP phone provider and have all inbound calls transferred to my cell so we would not miss a call from current clients and perspective clients to maintain business through the hurricane. I think it is realistic to say we went above and beyond to offer the best customers service to split the fact that we had many obstacles to overcome with the loss of power during the hurricane.
Once again please view the dispatch and the terms that were submitted with original response, it will clearly show you that we abide by our terms and policy. We at All Coast Auto Transport not only followed our policy we also went above and beyond for this client as we do for all our clients to ensure the best customer service possible.
(The consumer indicated he/she DID NOT accept the response from the business.)
The owner of this company is missing the point of the complaint. ***, the broker, assured us that our car could be transported in 7 days and was guaranteed to arrive Sept 12. He stated he would get delivery paperwork emailed to us to sign. We were never given a copy of the terms and policies nor was it ever mentioned by *** where to find it. Why guarantee a delivery date when your company has a policy that "does not guarantee specified dates."
Furthermore, *** and the owner continued to give us specific times for pickup on Sept 12 and would not give us a credible phone number to contact the driver. Even on Sept 12 *** continued to promise delivery that day when in fact the truck was still 2 days away in Colorado.
NOTHING by this company was "above and beyond" for us (the customer) except dishonest and deceit. The "obstacles" this company had to overcome concerning the hurricane seem to be "turning on a hotspot for internet" which is a button on a cell phone to turn on.....not that impressive. The driver was not affected by the hurricane. If we were given correct contact of the dispatcher or driver on day one this could have been avoided. Instead we canceled plans, work, anniversary dates and had to come up with three car seats and a car to pick us up from the airport because of this company while waiting around for our car to be delivered because *** continued to say it should be there any moment.
I did not need to keep in contact with this company but they could not produce a working phone number or location for the driver or dispatcher so this company instead kept staying in the middle of our pickup and promising dates and times when they obviously had no idea where our car was....or at least didn't want to tell us.