Dear Ms [redacted] ,Our claims department has thoroughly reviewed your claim and had determined that we do not have adequate proof that there were indeed missing items You signed the paperwork (attached) that acknowledges that everything that was removed from your origin residence was returned to your destination residence The claim was denied on July via a letter (attached) that was mailed to you We are sorry you feel that items were missing but it simply cannot be substantiated Best regards,Ace Relocation Systems
Hello,We apologize for the tardy response to this claim This has been resolved with ** [redacted] and a goodwill gesture of $was offered and accepted on 2/ In our industry, we need to rely on the paperwork when working through clai [redacted] settlements and unfortunately for both parties there was not a mutual agreement on what that detailed in this instance Our, and Atlas' hope is that the goodwill gesture was a solution that worked for both partiesThank you
Dear Revdex.com - we have a thorough process upon delivery of our customer's belongings It involves inventorying and chec*ing off all of the boxes that come off the truc [redacted] and into the home The inventory manifest is created at the time of loading the boxes from the home and onto the truc* initially at origin The customer is involved in this process at both ends The items that Mrand Mrs [redacted] claim we have lost were theoretically in boxes that were chec*ed off at delivery We ordinarily do decline reimbursement in situations li*e this However, as a show of goodwill, we have offered the requested amount to them We are sending a chec [redacted] today.We appreciate their business and their company's business, and we wish them the best in their new home
Dear Ms [redacted] ,Our claims department has thoroughly reviewed your claim and had determined that we do not have adequate proof that there were indeed missing items You signed the paperwork (attached) that acknowledges that everything that was removed from your origin residence was returned to your destination residence The claim was denied on July via a letter (attached) that was mailed to you We are sorry you feel that items were missing but it simply cannot be substantiated Best regards,Ace Relocation Systems
Hello,We apologize for the tardy response to this claim This has been resolved with ** [redacted] and a goodwill gesture of $was offered and accepted on 2/ In our industry, we need to rely on the paperwork when working through clai [redacted] settlements and unfortunately for both parties there was not a mutual agreement on what that detailed in this instance Our, and Atlas' hope is that the goodwill gesture was a solution that worked for both partiesThank you
Dear Revdex.com - we have a thorough process upon delivery of our customer's belongings It involves inventorying and chec*ing off all of the boxes that come off the truc [redacted] and into the home The inventory manifest is created at the time of loading the boxes from the home and onto the truc* initially at origin The customer is involved in this process at both ends The items that Mrand Mrs [redacted] claim we have lost were theoretically in boxes that were chec*ed off at delivery We ordinarily do decline reimbursement in situations li*e this However, as a show of goodwill, we have offered the requested amount to them We are sending a chec [redacted] today.We appreciate their business and their company's business, and we wish them the best in their new home