All Design Fencing & Blacksmithing

[redacted] [redacted] Revdex.com: I have received a response from the business since opening the complaintI consider the [redacted] to be resolved fully at this time Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The response was inaccurate about my accountsI spoke with a supervisor named [redacted] on January 8, and she informed me that a portion of my monthly payment would be put to cover the $sent to collections and that it would be paid offShe also informed me that she would be sending my information on to be sure that there are no negative marks on my credit report from this debt because the fact that it was sent to a debt collector was a system errorI just want to be sure that this is accurate and that your errors do not hinder my creditAll accounts that I have with Norton have been combined and put on a payment plan where I pay $a monthThe $that was sent to the collection agency was an account that was apart of my payment planI have a statement from September 15, which shows my payment plan and all accounts on the payment planThe account in question was an account listed under my payment plan (I can fax the statement over to you if you would like to see it)I called the collection agency to ask when they had received this account by Norton and they informed me that it was sent to them on September 19, 2014, days after I was sent a statement that showed this account as a part of my payment planI was never sent a final notice statement, a late payment statement or any statement informing me that this was an outstanding account and that is because it was not an outstanding account it was in fact an account that was on my payment planAlso, nobody had mentioned to me about this being sent to collections until December and I call every month to make a paymentWhy did it take over a year for it to be brought to my attention that an account had been sent to collections? When I spoke to [redacted] on the 8th she told me that it was a system error on your end and that the account should have never been sent to collections, please look up the recording of our phone conversationShe was helpful and said she would get this corrected but I want to be sure that it actually gets corrected as this is the 2nd time that Norton has done this to meThe first time the account was called back from the collection agency and added back to my payment planI reported this to the Revdex.com because I thought it should be made aware that accounts are accidentally being sent to collection agency's on more than occasion and this can negatively affect peoples credit reportI also want to be sure that this doesn't happen again to me for a 3rd time Regards, [redacted] ***

We have spoken with Mr [redacted] and are working to help him navigate this issue with his insurance company

We have worked with the consumer and worked out the billing issue to her satisfaction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

From: Johnson, Thomas Subject: Complaint #*** Our records show that we did have an account for $The patient paid this bill in October and the collection agency removed it from his accountSometimes it can take days or longer for the bureaus to get it removedWe have
contacted the patient and advised him that this bill has been satisfied and that we’ve alerted the collection agencyThe patient was advised to call *** about the $invoice He says in his email that it is from *** *** ***That would be the ***gency Room bill and *** does collections for them tooWe believe the patient was satisfied with the outcome of our conversation*** *** VP, Public Relations & Chief Communications Officer *** ** *** *** ***
*** ** ***
*** *** ***

We have reached out to the patient and resolved the payment issue

We have reviewed the patient's chart and care, and have had several, documented discussions with the patient about the care providedWe have determined that the services provided were appropriateWe are unable to satisfy the patient's request for a billing adjustment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have provided copies of the billing changes on the attachment, which clearly shows being changed and has not been accounted for nor disclosed as to why the billing was recently changedIn addition I have not received any detail invoices via certified mailThere is nothing more I can do beyond what I have already done to get insurance to pay the bills, obviously if I noticed a discrepancy in the billing I presume insurance company has some issue with prior billing, which requires the hospital to review with insurance, not the customer (me)
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response was inaccurate about my accounts. I spoke with a supervisor named [redacted] on January 8, 2016 and she informed me that a portion of my monthly payment would be put to cover the $17.13 sent to collections and that it would be paid off. She also informed me that she would be sending my information on to be sure that there are no negative marks on my credit report from this debt because the fact that it was sent to a debt collector was a system error. I just want to be sure that this is accurate and that your errors do not hinder my credit. All accounts that I have with Norton have been combined and put on a payment plan where I pay $50 a month. The $17.13 that was sent to the collection agency was an account that was apart of my payment plan. I have a statement from September 15, 2014 which shows my payment plan and all accounts on the payment plan. The account in question was an account listed under my payment plan (I can fax the statement over to you if you would like to see it). I called the collection agency to ask when they had received this account by Norton and they informed me that it was sent to them on September 19, 2014, 4 days after I was sent a statement that showed this account as a part of my payment plan. I was never sent a final notice statement, a late payment statement or any statement informing me that this was an outstanding account and that is because it was not an outstanding account it was in fact an account that was on my payment plan. Also, nobody had mentioned to me about this being sent to collections until December 2015 and I call every month to make a payment. Why did it take over a year for it to be brought to my attention that an account had been sent to collections? When I spoke to [redacted] on the 8th she told me that it was a system error on your end and that the account should have never been sent to collections, please look up the recording of our phone conversation. She was helpful and said she would get this corrected but I want to be sure that it actually gets corrected as this is the 2nd time that Norton has done this to me. The first time the account was called back from the collection agency and added back to my payment plan. I reported this to the Revdex.com because I thought it should be made aware that accounts are accidentally being sent to collection agency's on more than 1 occasion and this can negatively affect peoples credit report. I also want to be sure that this doesn't happen again to me for a 3rd time. 
Regards,
[redacted]

We have spoken with Mr. [redacted] and are working to help him navigate this issue with his insurance company.

We have spoken to the consumer and the issue is with health providers that are not employed with Norton Healthcare. We are working to assist the consumer in connecting with the offices that can help.

We have sent the requested documentation to the consumer via certified mail. The issue lies with the insurance company. We have discussed this with the consumer's wife (with his permission) and have contacted the insurance company encourage them to correct any issues. We have also reviewed all accounts and find no indication of improper billing. Any balance remaining after insurance refiling is the responsibility of the consumer.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Representatives from Norton's contacted me however the people were very aggressive and did not try to resolve the situation only wanting to blame the insurance company or other departments within Norton's.  Charging for medical services not provided is criminal and I will pursue through other agencies.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have worked with the consumer and worked out the billing issue to her satisfaction.

[redacted]
Revdex.com:
I have received a response...

from the business since opening the complaint. I consider the [redacted] to be resolved fully at this time.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.Not only has Norton's not provided me with line items charges for insurance billings (detailed invoice) they are charging me for, they also have not worked with insurance to get the billings corrected. In addition I have screen shots (see attached) where they have recently went back in their system and changed the past billings to show that I now owe, although originally they show paid by insurance. I have talked to insurance companies and Norton's to rectify this situation but to no avail...insurance shows as paid but with Norton's recently changing the billing(s) and then not offering any details for what was not paid, there is nothing more I can do. I suspect there is some fraudulent billing occurring as there is no way the invoice would change months/weeks later. In addition the amounts that were recently changed as me owing from Norton's are for values that do not make sense i.e. $28.24 and $77.04.     
Regards,
[redacted]

[redacted]
[redacted]
[redacted] In this instance the patient had more than one outstanding medical bill with Norton Healthcare. Our billing system will always apply any funds received to the oldest bill...

first, and that may not align with the patient’s assumptions about where their payments go. Consequently, outstanding balances may still remain and if left unpaid this will generate follow up notices to the patient. If those notices are not answered, and the balance remains unpaid, eventually those bills are referred to a collection agency. Unfortunately this is what happened in this instance. We cannot remove a bill from the collection process if it is still unpaid, as this outstanding bill is for this patient.** [redacted]
[redacted]224 E. Broadway, Ste. 300Louisville, KY 40202