All Digital International

Review: On September **, 2013 I purchased a handset (cellphone). I specifically told the salesperson I wanted a Samsung S3 Mini. On returning to my hotel I discovered that the handset I received was not charging. I also had reason to suspect that they had sold me a used phone and misrepresented the product. I returned to the store, told them the phone wasn't working and expressed all my concerns about having been scammed and their misrepresentation of the product. They refused to give me a refund, lied that they don't sell used phones, refused to exchange the phone for a model I wanted. The only option they offered was to exchange the phone. I drew the salesperson's attention to the fact that the second handset he was offering looked used and he assured me that they don't sell used phones. This was a lie as the phone stopped working days later and when I removed the battery the words "refurbished by [redacted]" were printed on the inside. They also verbally told me that all handsets come with a one year warranty. In short, they misrepresented the product selling me a used phone which did not work and exchanging it for another one which was used and stopped working within days.

There is also evidence on [redacted] that this is not the first time they have scammed tourists in this way.

Since returning to Barbados I have attempted to call them multiple times but they are not answering their phone.Desired Settlement: Full refund of $348.40 that they charged to my visa travel card, refunded on the card.

Consumer

Response:

At this time, I have not been contacted by All Digital International regarding complaint ID [redacted].

Sincerely,