[redacted] is a customer of [redacted] Home Buyers Protection Corporation (***) [redacted] contacted us because [redacted] was having trouble with her heatWe sent a technician as quickly as possible, and he diagnosed the problemIn order to complete the repair we must request and receive authorization from [redacted] to proceedBefore the technician could complete the request for authorization he had an emergencyDue to the very personal nature of the emergency I did not feel comfortable speaking to [redacted] about it and told her we were unable to contact the technicianShe assumed that we could not locate him, which was not the case just that he was unable to communicate with usWe did speak with [redacted] and confirmed that the part was available, but the earliest we could perform the repair would be Monday, since we were booked until themWe are sorry for the inconvenience this issue caused [redacted] and ask for her understanding of our employee’s difficulty at this time
[redacted] is a customer of [redacted] Home Buyers Protection Corporation (***) [redacted] contacted us because [redacted] was having trouble with her heatWe sent a technician as quickly as possible, and he diagnosed the problemIn order to complete the repair we must request and receive authorization from [redacted] to proceedBefore the technician could complete the request for authorization he had an emergencyDue to the very personal nature of the emergency I did not feel comfortable speaking to [redacted] about it and told her we were unable to contact the technicianShe assumed that we could not locate him, which was not the case just that he was unable to communicate with usWe did speak with [redacted] and confirmed that the part was available, but the earliest we could perform the repair would be Monday, since we were booked until themWe are sorry for the inconvenience this issue caused [redacted] and ask for her understanding of our employee’s difficulty at this time