This customer's window will be received at our shop on Franklin Blvd tomorrow (8/26/16)We are willing to refund the $if, and only if, the customer can provide us with a receipt or proof of payment to his contractor. Otherwise, we will not be able to refund him.Thank you. *** ***Southgate glass & screen, SacramentoManager
I am rejecting this response because: According to Mr*** the window "will be in the shop on Friday, August 26, 2016", but I got a call from the shop that the window didn't arriveThis is now more than weeks and no sign of window. The store is playing game with meThis is the third promise that they have brokenI don't trust anything they sayMr*** rebutted my claim by saying that the window will arrive on 08/26/and it is in writing.Mr*** *** what you have to say NOW? You wrote your rebuttal and you were not even keep up your words! What kind of business you run? YOU ARE A LIAR AND YOU KNOW IT! ADMIT IT THAT YOU ARE A CHEAT! You took my money and didn't deliver the service
To whom it may concern, This customer ordered a custom window on 7/27/2016, he was told it would be an approximate lead time of 3 weeks (based on that window manufacturers lead times at that time). Customer called back to check the status of his order on 8/16/2016, he was told that the window...
was not in yet, and that we would call him upon arrival. During the phone call he asked if it would arrive that week, we said it may but we would call him if it did. Our employee should have contacted the manufacturer and gotten the exact date of arrival, rather then telling the customer it "might" arrive and we'd call him. Unfortunately he did not. But the customer was never notified of the arrival of his window. Being in the trade, a lot of our customers and contractors understand that the window of time given at the time of the order (in this case 7/27/2016), is only an approximate based on the manufacturers lead times. Therefore they do not schedule installs until after their product arrives. Mr. [redacted] opted to schedule his installation before we called him and told him that the product was received. Therefore, we do not feel responsible to pay the $100 he is asking. His product is scheduled to arrive this Friday 8/26/2016. Please feel free to contact me at (916)421-1723 or via email at [email protected] Thank you. [redacted]Southgate Glass & Screen, SacramentoManager
This customer's window will be received at our shop on Franklin Blvd tomorrow (8/26/16)We are willing to refund the $if, and only if, the customer can provide us with a receipt or proof of payment to his contractor. Otherwise, we will not be able to refund him.Thank you. *** ***Southgate glass & screen, SacramentoManager
I am rejecting this response because: According to Mr*** the window "will be in the shop on Friday, August 26, 2016", but I got a call from the shop that the window didn't arriveThis is now more than weeks and no sign of window. The store is playing game with meThis is the third promise that they have brokenI don't trust anything they sayMr*** rebutted my claim by saying that the window will arrive on 08/26/and it is in writing.Mr*** *** what you have to say NOW? You wrote your rebuttal and you were not even keep up your words! What kind of business you run? YOU ARE A LIAR AND YOU KNOW IT! ADMIT IT THAT YOU ARE A CHEAT! You took my money and didn't deliver the service
To whom it may concern, This customer ordered a custom window on 7/27/2016, he was told it would be an approximate lead time of 3 weeks (based on that window manufacturers lead times at that time). Customer called back to check the status of his order on 8/16/2016, he was told that the window...
was not in yet, and that we would call him upon arrival. During the phone call he asked if it would arrive that week, we said it may but we would call him if it did. Our employee should have contacted the manufacturer and gotten the exact date of arrival, rather then telling the customer it "might" arrive and we'd call him. Unfortunately he did not. But the customer was never notified of the arrival of his window. Being in the trade, a lot of our customers and contractors understand that the window of time given at the time of the order (in this case 7/27/2016), is only an approximate based on the manufacturers lead times. Therefore they do not schedule installs until after their product arrives. Mr. [redacted] opted to schedule his installation before we called him and told him that the product was received. Therefore, we do not feel responsible to pay the $100 he is asking. His product is scheduled to arrive this Friday 8/26/2016. Please feel free to contact me at (916)421-1723 or via email at [email protected] Thank you. [redacted]Southgate Glass & Screen, SacramentoManager