All Dry Roofing

Good morning, this customer hired our company to provide services for his two events.We provided him with a quote, Sent him a contract, & then he completed all paperwork and sent back the signed contract to our offices.There were a couple of errors on our end such as an accidental double charge, but we refunded the money back to him immediately, informed him of our mistake, and sent him copies of all receipts.We feel as if we did everything in our power to help his event run smoothly and go perfectly, but all a sudden he decided to cancel the two event and cancel our services as wellUnfortunately, as our contract states, we cannot and do not give a full refund once a credit card has been provided to our company by the customerWe can only give refunds if our company was unable to provide services for the customers entire eventWe informed the customer that the best we could do was give him credit for his next event, but made it very clear that absolutely no refunds were to take placeWe also made him aware of the fact that he signed a legal contract that indicates that no refunds are to be made unless our company cannot provide services for the customer's entire eventWe also made the customer aware that we had obtained all permits needed and secured all of the valets needed for his event so the exception for a refund did not applyFollowing denial of the refund, the customer's bank contacted our offices and we also informed them of the contract the customer signedThe representative agreed with my dispute and informed me that the contract clearly states that our company is not obligated to refund the customer at this time Attached is a copy of the signed contract.Best RegardsJ [redacted] PresidentAlliance United Parking Systems LLC/ABC Valet

Complaint: I am rejecting this response because:I realize I signed a contract with a cancellation policy, but not only was I double charged, when I contacted Jamie about the double charge he then surprised me with an extra $a day permit fee that was never included in the original quoteFrustrated, I negotiated to bring my services down to one day and I agreed to the $I was charged the $a few days later but then proceeded to call every day for days straight asking about my refund of $I got ZERO response from Jamie in those daysIt wasn't until the weekend before my event that I finally cancelled my services completely unsatisfiedAt this point I finally heard from JamieI was called repeatedly about 10-times and was left or voicemail's in the same dayit was borderline harassment and I didn't feel it necessary to continue to speak to this man over the phoneI sent him an email politely explaining that I was not satisfied with his services and that I would like a refundI also explained that I would eat the $permit fee if at this point it was too late to get that backTo just state that I signed a contract and that I have no rights to a refund is ludicrous when this entire transaction was renegotiated after the contract was signedA new contract should have been drawn up at which point yes I would totally be at fault, but again at this point I'm out $and received no servicesBesides the $permit fee I don't see why Jamie wouldn't have reimbursed me for the service charges seeing as it was a week before the event itself Regards, [redacted] ***

Hello,Attached is proof that we paid the damage claim reported by the customer B[redacted]. Please review and get back to us.   Thank you!

Complaint: 11395676
I am rejecting this response because:I realize I signed a contract with a cancellation policy, but not only was I double charged, when I contacted Jamie about the double charge he then surprised me with an extra $145 a day permit fee that was never included in the original quote. Frustrated, I negotiated to bring my services down to one day and I agreed to the $145. I was charged the $145 a few days later but then proceeded to call every day for 7 days straight asking about my refund of $350. I got ZERO response from Jamie in those 7 days. It wasn't until the weekend before my event that I finally cancelled my services completely unsatisfied. At this point I finally heard from Jamie. I was called repeatedly about 10-15 times and was left 3 or 4 voicemail's in the same day. it was borderline harassment and I didn't feel it necessary to continue to speak to this man over the phone. I sent him an email politely explaining that I was not satisfied with his services and that I would like a refund. I also explained that I would eat the $145 permit fee if at this point it was too late to get that back. To just state that I signed a contract and that I have no rights to a refund is ludicrous when this entire transaction was renegotiated after the contract was signed. A new contract should have been drawn up at which point yes I would totally be at fault, but again at this point I'm out $845 and received no services. Besides the $145 permit fee I don't see why Jamie wouldn't have reimbursed me for the service charges seeing as it was a week before the event itself.
Regards,
[redacted]

Good morning, this customer hired our company to provide services for his two events.We provided him with a quote, Sent him a contract, & then he completed all paperwork and sent back the signed contract to our offices.There were a couple of errors on our end such as an accidental double charge,...

but we refunded the money back to him immediately, informed him of our mistake, and sent him copies of all receipts.We feel as if we did everything in our power to help his event run smoothly and go perfectly, but all a sudden he decided to cancel the two event and cancel our services as well. Unfortunately, as our contract states, we cannot and do not give a full refund once a credit card has been provided to our company by the customer. We can only give refunds if our company was unable to provide services for the customers entire event. We informed the customer that the best we could do was give him credit for his next event, but made it very clear that absolutely no refunds were to take place. We also made him aware of the fact that he signed a legal contract that indicates that no refunds are to be made unless our company cannot provide services for the customer's entire event. We also made the customer aware that we had obtained all permits needed and secured all of the valets needed for his event so the exception for a refund did not apply. Following denial of the refund, the customer's bank contacted our offices and we also informed them of the contract the customer signed. The representative agreed with my dispute and informed me that the contract clearly states that our company is not obligated to refund the customer at this time.  Attached is a copy of the signed contract.Best RegardsJ[redacted]PresidentAlliance United Parking Systems LLC/ABC Valet