All Energy Solar, Inc.

I spoke with John *** today. We are trying to work through this issue together. Hopefully we can find an amicable resolution without going through the Revdex.com

All Energy Solar does it's best to be transparent with all customers with how Solar Works and how it can affect your own business or homes energy consumption and or usage. On 2/24/this client responded to a request for more information about solar from us. Following that initial
request, AES communicated with numerous times via email and phone discussing the right time to meet with our solar consultant as well as gathering the month history of the homes energy consumption. This is a required process in order for our appointment setters to have someone provide a proposal. On 2/28/the client sent us their electrical consumption data (kWh's), and we scheduled his online appointment for 3/13/at 11am. During that meeting the solar consultant provided the customer with the attached proposal which shows that the solar system will produce approximately 87% of the home owners previous energy usage. On page of the proposal, there are graphs that show how the solar system will perform against your energy usage and how much of a percent your solar system will produce in comparison to your electric bill (this is where it shows 87%). The customer mentions that he was sold panels, when in reality he has panels installed and both the proposal and the contract state panels. We are not sure where this number of panels is coming from. With regards to solar covering 100% of the customers bill. Solar systems can cover 100% of your electrical consumption but that all depends on weather and external shading coming from trees or obstructions, as well as if your energy consumption is similar to what numbers were provided during the proposal period. All Energy Solar specifically told the client to remove trees that would potentially shade the solar system. Listed on the proposal we state that tree removal was required and it does look like the customer has removed of the trees that are directly south of the solar array but not both. Any shading on the solar panels can greatly affect the solar systems energy production. Another factor with energy production from solar panels is snow on the panels and the changing amount of sunlight we have as we come into the winter season. Our energy production graph clearly shows that in the winter months the clients solar system will not be producing 100% of the usage, rather approximately half. Upon All Energy Solar hearing about our customers frustration and or lack of understanding with how the solar system works, we called and walked the customer through all of these points listed above. Additionally, we told the client that we were sorry for the misunderstanding and went over the proposal again to help understand how solar works. All Energy Solar also sent the client large boxes of LED lights to help reduce their overall consumption, the response we received back was that they took them out because they were too bright. All Energy Solar also suggested to remeasure energy production in summer months so that we can show that the system is producing as expected and gives a better annual production. Our point here is to show that the system is producing as expected and that there is just a misunderstanding of how solar differs from summer to winter monthsAs a good faith effort/gesture, All Energy Solar personally loaned this client money to help pay for part of the system. The suggested or desired settlement of removing the solar array or paying for half of the system are not reasonable solutions. During numerous conversations this was not suggested, rather this is the first time that this was offered as a solution. All Energy Solar is willing to continue to work with the client to find a reasonable solution and make this client happy, but can not remove of cut the bill in half. Our suggestion is to allow the solar system to produce as proposed for a year and then check production

AES has never even admitted until now that they had me  send them my kWh usage in order to figure out how many  panels I need to cover 100% of usage. The CEO told me that this is not a common method they use. I repeatedly told them that if the panels would not cover 100% of my usage I was not interested. I would even be fine with it covering only 87% of my usage if it did but it doesn't even cover half. My average energy consumption has always been about the same. They told me that if I got 20 panels that it would cover my highest electrical usage EVERY MONTH. I was told by the salesman there that the solar panels would work whether it was cloudy or not. Snow is understandable. AES told me that I needed to get rid of two trees and I got rid of both, not just one. No matter what the weather does or the technical know-how they have of the seasons more than me they told me the panels would produce a certain amount EVERY MONTH. AES accuses me of having a lack of understanding of how the panels work so out of the goodness of their heart they send me LED light bulbs to help me cut down on my energy consumption as if even though I made the mistake they were still going to help me out of the mess I got into. The light bulbs they sent were so bright they hurt my childrens' eyes and I threw them out. When I called the CEO and told them which process they used to figure how many panels I would need, he said that no one there uses that method, which is not true. When they say they helped to pay for part of the system they are not talking about the panels themselves or the system, they are talking about the fact that they paid fees to our electrical company to have a part moved because it was required by the electrical companys rules. This was supposed to be part of the actual loan but someone in the office closed the loan document process and sent it off to the loan company before the job was actually done. This was not a good faith loan- there was no other way for them to add it to the loan so the salesman asked the CEO what could be done because that had to be paid for up front. The CEO decidedto pay it. This is them covering up for sending the loan papers off too early, not to be a good Samaritan. An addendum-  They told me that I had two loans to pay off  one was a short term loan that had to be paid off in 18 months and one was a long term loan. I was told repeatedly that when I got the credits on my taxes that it  would pay for the short term loan. What is happening is the government doesnt give you the credits all up front they pay them over time at each tax season  and whatever amount you don't get back is added onto the next year as a carryforward every year until the money is used up. This means that I have a short term loan due next year and I would be majorly short of paying it. I have to save this whole year in order to pay that loan off out of pocket. No one told me this. I think it's completely reasonable, since they lied every step of the way, that I should get back the percentage that the solar panels do not produce. The Revdex.com asked what I think it would take to resolve the situation and that is what I think. I didn't mention it because I wasn't asked by AES, I was asked by the Revdex.com so I answered the question.