All Eye Care Doctors

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.]I have attached my insurance information, This company has frauded the codes and have not used the appropriate eye insurance so they could get moreThey tried to charge me over $dollars for my glasses yet if you look at my plan benefits I would have never been charged thatThey need to revise there codes to the appropriate insurance [redacted] and send me a complete perscription instead of the generic one., so that I may purchase my glasses elsewhere for below $ Regards, [redacted]

Thank you [redacted] for the informationWe reviewed your prescription and it is properly documented and performed by the licensed OptometristWe provide eye care services for over patients annually and that's what patients useWe are not sure what generic prescription means? please clarifythe prescription copy you have can be used anywhere to buy glasses and if your vendor has any issues with it, please have them call usRegarding the claim, thank you for sending a copy of your claimAs you can see it is your insurance company that determines the copay and your financial responsibilityThe claim states that your responsibility is $40, which is what the office collectedAm I missing something? I think you asked in your response to change the codes so your services are covered by a lower copay by the insuranceThis is against our professional ethics and standardsDoctors are the only ones that determine these codes strictly based on the services provided and other medical factorsIn any event, it is our policy that patient care and satisfaction should never be hindered due to financial reasons and we would be happy to provide you with a $credit back which is what you are asking for Regarding the glasses: you never purchased glasses from us this yearI am not sure what your ask isLast year you purchased glasses from us for $copay but this year your insurance coverage changedPlease note that in addition to insurance, glasses and pricing vary a lot depending on the quality of lenses used and technology of these lensesIf are looking for budget friendly glasses, we do carry these at $but of course you can use the copy of your prescription to buy glasses anywhere of your choice

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.]I have attached the insurance [redacted] Policy that I gave to the office, first on the phone and second in person when I had my appointment, can you show me where it states my co pay is $40? it states $The Dr office used my health insurance instead of my vision insurance, shame on themand the High pressure optical sales consultant that was loud and rude was pushing me saying no other optical can offer me any glasses lower than 500? so now they have a bargain budget for less than 200? and they feel comfortable with all of these lies?? it is very disgraceful when a Dr office uses their position in such an unethical way Regards, [redacted]

Hello, we received your message todayWe regret that your experience was not positiveWe take your opinion very seriously and we need to act on your feedback as I am very concernedAs a result, I would like to get in touch with you to better understand the issue and resolve your complaint as patient care and satisfaction is our top priorityI would like to provide you with my direct email: [email protected] or if you could call me at my cell that would be even more effective: ###-###-####Thank you and I look forward to hearing from youSincerely,***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]I have attached the insurance [redacted] Policy that I gave to the office, first on the phone and second in person when I had my appointment, can you show me where it states my co pay is $40? it states $10. The Dr office used my health insurance instead of my vision insurance, shame on them. and the High pressure optical sales consultant that was loud and rude was pushing me saying no other optical can offer me any glasses lower than 500? so now they have a bargain budget for less than 200? and they feel comfortable with all of these lies?? it is very disgraceful when a Dr office uses their position in such an unethical way. 
Regards,
[redacted]

Thank you [redacted] for the information. We reviewed your prescription and it is properly documented and performed by the licensed Optometrist. We provide eye care services for over 6000 patients annually and that's what patients use. We are not sure what generic prescription means? please clarify. the prescription copy you have can be used anywhere to buy glasses and if your vendor has any issues with it, please have them call us. Regarding the claim, thank you for sending a copy of your claim. As you can see it is your insurance company that determines the copay and your financial responsibility. The claim states that your responsibility is $40, which is what the office collected. Am I missing something?  I think you asked in your response to change the codes so your services are covered by a lower copay by the insurance. This is against our professional ethics and standards. Doctors are the only ones that determine these codes strictly based on the services provided and other medical factors. In any event, it is our policy that patient care and satisfaction should never be hindered due to financial reasons and we would be happy to provide you with a $30 credit back which is what you are asking for.     Regarding the glasses: you never purchased glasses from us this year. I am not sure what your ask is. Last year you purchased glasses from us for $10 copay but this year  your insurance coverage changed. Please note that in addition to insurance, glasses and pricing vary a lot depending on the quality of lenses used and technology of these lenses. If are looking for budget friendly glasses, we do carry these at $199 but of course you can use the copy of your prescription to buy glasses anywhere of your choice.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]I have attached my insurance information, This company has frauded the codes and have not used the appropriate eye insurance so they could get more. They tried to charge me over $750 dollars for my glasses yet if you look at my plan benefits I would have never been charged that. They need to revise there codes to the appropriate insurance [redacted] and send me a complete perscription instead of the generic one., so that I may purchase my glasses elsewhere for below $290.00. 
Regards,
[redacted]

Hello, we received your message today. We regret that your experience was not positive. We take your opinion very seriously and we need to act on your feedback as I am very concerned. As a result, I would like to get in touch with you to better understand the issue and resolve your complaint as...

patient care and satisfaction is our top priority. I would like to provide you with my direct email: [email protected] or if you could call me at my cell that would be even more effective: ###-###-####. Thank you and I look forward to hearing from you. Sincerely,[redacted]