All Finance Auto, LLC

Complaint: [redacted] I am rejecting this response because:Linds still refuses to accept responsibility for initiating and completing work without a permit as required by the cityThey earlier offered to have the Revdex.com arbitrateWithout some concession on their part at all, I would like to pursue arbitration Regards, [redacted] ***

Response taken over the phone by Revdex.com staff (**) Called the business (888) 891-8378 on 8/25/at 9:45AM and spoke with customer service representative D***He advised the account was cancelled on 8/14/and a refund for the amount of $was issued. The consumer can expect the adjustment with 4-weeksHe also advised there may be an additional but final charge of $depending on the billing cycle of AT&T but that adjustment will follow on the following billing cycleCancellation # [redacted]

Response taken over the phone by Revdex.com staff (**) Called the business (888) 891- on 8/25/at 9:45AM and spoke with customer service representative D***He advised the account was cancelled on 8/14/and a refund for the amount of $was issuedThe consumer can expect the adjustment with 4-weeksHe also advised there may be an additional but final charge of $depending on the billing cycle of AT&T but that adjustment will follow on the following billing cycleCancellation # [redacted]

Dear Sir or Madam:We are in receipt of your correspondence regarding Revdex.com Complaint # ***.Our records indicate that Hari P*** from SUBWAY (BTN ***) had already contacted our customer service department on 07/15/and requested cancellation/credit of their discount
directory assistance servicePlease be advised that Network Connections USA has a full customer satisfaction and a no questions asked money back guaranteeAfter receiving the above request, our company has cancelled their service, issued a full refund, and deleted this account from our database to prevent future charges. However, please note that it may take two billing cycles for any adjustments to appear on end-user's bill We kindly ask to wait two full billing cycles to verify cancellation and/or credit.If we can be of further assistance, please do not hesitate to contact us.Very Truly Yours, Tracy B*** - Customer Service SupervisorUNLIMITED DIRECTORY ASSISTANCENetwork Connections USA, Inc

Dear Sir or Madam:We are in receipt of your correspondence regarding Revdex.com Complaint # ***.Our records indicate that Hari P*** from SUBWAY (BTN ***) had already contacted our customer service department on 07/15/and requested cancellation/credit of their discount
directory assistance servicePlease be advised that Network Connections USA has a full customer satisfaction and a no questions asked money back guaranteeAfter receiving the above request, our company has cancelled their service, issued a full refund, and deleted this account from our database to prevent future charges. However, please note that it may take two billing cycles for any adjustments to appear on end-user's bill We kindly ask to wait two full billing cycles to verify cancellation and/or credit.If we can be of further assistance, please do not hesitate to contact us.Very Truly Yours, Tracy B*** - Customer Service SupervisorUNLIMITED DIRECTORY ASSISTANCENetwork Connections USA, Inc

In regards to removing the old furnace, it required us to re-plumb a water line to get it out of the crawlspaceIt is not uncommon for homeowners to leave old units in crawlspaces if they are not easily removableAs I stated before, we did remove it and he was not chargedIn regards to the permit, the proposal clearly stated they were excludedIt did not state that the fee was excludedWhen notified it was not pulled, we did so and paid for itIn regards to the warranty, it is the homeowner’s choice to register it if they wishAs I stated before, the warranty is automatically activated through our vendorIf a homeowner wishes to register it, the information they need (model and serial numbers) can be found on the unit that is in their residenceWhen we spoke to *** that is all they were looking for and it could’ve been provided by the homeownerLind’s complied with what the city requested and pulled a permit

Lind’s Plumbing & Heating did contract with this customer to replace a furnace and completed the work that was specified in that contractThe contract did not include removal of the old furnace and specifically excluded permitsWhen the customer contacted us about his desire to have the
furnace removed from site as well, we put in the necessary time and material to do so, even though it was not included in the contractWhen we were notified the customer did not pull a permit, we did so and paid for that as wellAdditional work was also done at this residence free of charge that was not included in the contract because Lind’s takes pride in their work and didn’t feel it was right to leave the job with damaged and improper ventingWe informed him that we, Lind’s, do not register the product’s warranty through the manufacturer because we do not own itHomeowners have the choice to do that if they wishWhen we purchase the unit, the warranty is automatically valid through our vendor so if the customer has any issues, they can contact us and we go through our vendor to get warrantied partsThis info was conveyed to him and we told him he could contact us with any issuesWe informed him the model and serial numbers were on the unit and any manuals or paperwork that came with it were either attached to the furnace or left on site, depending on how it was shipped

Response taken over the phone by Revdex.com staff (**)
Called the business? (888) 891-8378? on 8/25/at 9:45AM and spoke with customer service? representative D***He advised the account was cancelled on 8/14/and a refund for the amount of $was issued.? The consumer
can expect the adjustment with 4-weeksHe also advised there may be an additional but final charge of $depending on the billing cycle of AT&T but that adjustment will follow on the following billing cycleCancellation # ***

Complaint: [redacted]
I am rejecting this response because:Linds still refuses to accept responsibility for initiating and completing work without a permit as required by the city. They earlier offered to have the Revdex.com arbitrate. Without some concession on their part at all, I would like to pursue arbitration.
Regards,
[redacted]

Response taken over the phone by Revdex.com staff (**)
Called the business  (888) 891-8378  on 8/25/2015 at 9:45AM and spoke with customer service  representative D[redacted]. He advised the account was cancelled on 8/14/2015 and a refund for the amount of $66.12 was issued. The consumer...

can expect the adjustment with 4-6 weeks. He also advised there may be an additional but final charge of $16.53 depending on the billing cycle of AT&T but that adjustment will follow on the following billing cycle. Cancellation # [redacted]

Complaint: [redacted]
I am rejecting this response because:I have owned and managed properties for 50 years. I have also had 2 other heating systems replaced in the last 2 years. Never have I seen a case where removal of a replaced heating system was not done or subject to additional charge. As to additional work done, Linds had the opportunity to examine the system before their bid and was aware that there was additional ductwork needed and to be included in their work to make things up to code. I have read where their estimate did not include the permit. At worst I assumed that might relate to the cost of the permit but not the getting one. I believe information required on the permit is primarily known by the contractor as opposed to the consumer. Further, regardless of that, the city does not allow work to start without one and according to their letter to Linds, indicated it was linds responsibility to be sure their was one. As stated in my complaint, the manufacturer of the furnace([redacted]) did require additional documentation sent to them to facilitate a full warranty and ultimatly corrected that with Linds and had them provide the model and serial #.My view is that I have never seen a vendor refuse to take responsibility for their actions in spite of letters from the city which was in effect a cease and desist order
Regards,
[redacted]