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All Fishing Buy

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Reviews All Fishing Buy

All Fishing Buy Reviews (2)

Allfishingbuy has very bad post-purchase service. They couldn't able to produce or find a replacement section for a rod for more then half a year and then just ceased communications.

Of course as the rod was old - I didn't expect much. But I hoped on some kind of paid replacement. Firstly, they had the rod listing on their site (that promised they could have parts). However, I was informed by their support that the rod is remainder and that the manufacturer had stopped to produce them. But they promised to produce just the replacement or find a similar section. But - half an year has been passed since their promise and still no info and they just don't answer to e-mails.

Why I am so concerning about that: fishing rod is not "buy and forget" item, rather it is a tool and can (and probably will during its lifecycle) be repaired. And ever if it couldn't be, I value honesty, and I dislike their behavior (they could just said that they haven't replacements)

Review: Few times I purchased item from this company.Last time I get broken item as soon as I open Box delivered from USPS returned item and I paid returning shipping 12.56 $.After that company refused deliver me new Fishing Rod claiming how I did it.And if I don't pay 17 $ damage he will never ever have a business with me.But slightly before that I order new rod and pay but he refuse delivering.Now he didn't deliver all items what I paid,He don't wont send me new item and I was charged unnecessary shipping cost.This sound like I paid you but You after That could do whatever you wantDesired Settlement: I dont wont have anything with this company.Setlement will be over [redacted] for many.

Business

Response:

Our company has been in

business for over seven years. Our business model promotes an honest and

professional work environment which ensures that our clients receive the

products that they expect along with the best customer service. Our company has

many of happy return customers.

This customer has purchased from us once in the past. His

second purchase includes several items. After the second purchase, he claimed

that one of the rods he purchased arrived broken. We returned the broken rod to

the manufacturer, where the Quality Control Department confirmed that the

breakage in the rod occurred due to the improper use of the rod. Although, we

confirmed that the breakage was caused by the customer, we still issued a

complete refund as a good will gesture. Upon receiving the refund for the

broken rod, the customer opened a [redacted] dispute for the entire transaction,

although he refused to return the rest of the items in that order. After

careful consideration of the evidence [redacted] decided in our favor and recovered

our funds.

We reserve the right to refuse to sell to anyone who we suspect

does not conduct the business with the honesty and the integrity that we

expect. We believe it will not be in our or the customer’s best interest to

continue our business relationship.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

From before mentioned company I originally ordered 3 items. Fishing rod , 2 fishing lines and 3 floaters. When I received package two fishing lines were missing. So much about Quality Control in your company. This information was also mentioned to [redacted]. I never asked for full refund , I was only looking for $10.00 back for two fishing lines which I never received. While we are talking about honesty and integrity lets put facts in order. Same information [redacted] has. You were saying that I made purchases form you before . If this is the way in which you are implicating all of your internet buyers , I am not sure where and when you will end.

Do you really thing that I would for $130.00 dollars (Which you are implicating to me) mention all of this for it, is it worth it.

Lets put facts in order:

1. You never sent complete order.

2. Originally you never refunded full amount for what I ordered. Just after dispute.

3. I only requested refund for one item from [redacted]l.

4. You are suggesting I am low on integrity and honor.

5. You also do not believe that Fishing Rod was delivered broken.

6. Using all above mentioned I am glad to say I will never do any transaction in future with your company.

If this is the way in which you are working with your customers ($17.00 cost to fix the Rod) I am glad that some other consumers will find this response helpful.

All future responses in my case are not needed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our company has been in business for over seven years. Our business model promotes an honest and professional work environment which ensures that our clients receive all products that they expect along with the best customer service. We are proud that our company has many happy return customers.

Our company tried our best to make customer happy! But it is very hard when the customer changes his story every time.

This customer received brand new rod in perfect never used condition. There is no way sections could be broken in shipping inside of the larger diameter sections until they are extended. Customer extended the rod and broke the section and sends it back for exchange. Full refund was issued to make customer happy.

There was no mention of any missing parts until after we issued a complete refund for the rod and refused to sell this customer a different model.

After we refuse to sell customer different rod he opened a [redacted] dispute for the entire transaction (after he received a complete refund for the rod), although he refused to return the rest of the items in that order. After [redacted] sent an email to the customer that he received already a complete refund for the rod, customer changed his story and continue dispute for the rest of the money $21.76, even though he never return the rest of the items from that order.

No parts were ever missing in the package. We have numerous emails where customer never complaint about missing parts, including his first complaint to Revdex.com that they have on file.

We are glad that after careful consideration of the evidence [redacted] reviewed this case and decided in our favor for all the troubles in dealing with this customer.

We reserve the right to refuse to sell to customers who we suspect do not conduct the business with the honesty and the integrity or simple fraud. We believe it will not be in our or other customer’s best interest to continue our business relationship with the buyer who changes his story and demands all the time.

Just to summarize customer was issued a FULL refund for ALL items that he purchased and trying to get back at us because we refused to sell more items to this customer making different stories all the time.

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Description: FISHERMEN'S SUPPLIES

Address: 66 Admiralty Loop, Staten Island, New York, United States, 10309

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