All Foreign & Domestic Body Shop

Customer had concerns with the length of time the repairs were takingunfortunately there were delays on the wheels that were part of the lossOriginally the customer InsCo [redacted] has a policy regarding the parts used on the repairsRecondition wheels, the first must be ordered and received, If they are not of p[re-loss condition and or incorrectThe Inspolicy reads to purchase OEM New, this first process of the recon wheels took an exceptional amount of timeOnce the decision was made to go OEM, The customer preferred a more stylish aftermarket wheel be usedThis meant that there was an additional amount owed by the customer as well as an extended amount of time to get them ordered and receivedThe vehicle arrived with us 8/13/2016, repair authorization received 8/and supplement authorized 8/29/16, Aftermarket wheels arrived on 9/9/This allowed us to move forward with repairs and begin the suspension repairsWe diagnosed additional damages as well as uncovering a ton of incorrect parts due to the parts were identified as 2WD instead of 4WDThis set us back but still progressed forward with the body and paint workThe repairs in turn only gave us a window of approxdays with delivery to the customer on 9/23/I [redacted] *, (one of the managers here at AFD) took over and managed the final week of repairsWe had the vehicle at [redacted] the last three days prior delivery and they assisted us by putting the job in front of the line, even then we had some parts issues and delayed the vehicle a extra dayAt the end we were able the get the customer back in her vehicle with in the week I started assistingI also was able to get approval to discount the customer out of pocket expense to $towards the aftermarket wheels she personally picked for her vehicleIn the final conclusion Ms [redacted] was pleased with the service she received from me as well as her personal compensation given to her for the miscommunications and inconvenienceI also followed up with her husband to assure that all was well, I called and followed up with Ms [redacted] on 9/26/to make sure all was well with the repairsI have yet to hear back if there were any issues? I will continue to follow up until I have full conclusion that all was goodthank you [redacted] Location Manager of All Foreign and Domestic (Navy Dr.)

Customer had concerns with the length of time the repairs were taking. unfortunately there were delays on the wheels that were part of the loss. Originally the customer Ins. Co. [redacted] has a policy regarding the parts used on the repairs. Recondition wheels, the first must be ordered and received,...

If they are not of p[re-loss condition and or incorrect. The Ins. policy reads to purchase OEM New, this first process of the recon wheels took an exceptional amount of time. Once the decision was made to go OEM, The customer preferred a more stylish aftermarket wheel be used. This meant that there was an additional amount owed by the customer as well as an extended amount of time to get them ordered and received. The vehicle arrived with us 8/13/2016, repair authorization received 8/16 and supplement authorized 8/29/16, Aftermarket wheels arrived on 9/9/16. This allowed us to move forward with repairs and begin the suspension repairs. We diagnosed additional damages as well as uncovering a ton of incorrect parts due to the parts were identified as 2WD instead of 4WD. This set us back but still progressed forward with the body and paint work. The repairs in turn only gave us a window of approx. 10 days with delivery to the customer on 9/23/16. I [redacted], (one of the managers here at AFD) took over and managed the final week of repairs. We had the vehicle at [redacted] the last three days prior delivery and they assisted us by putting the job in front of the line, even then we had some parts issues and delayed the vehicle a extra day. At the end we were able the get the customer back in her vehicle with in the week I started assisting. I also was able to get approval to discount the customer out of pocket expense to $0.00 towards the aftermarket wheels she personally picked for her vehicle. In the final conclusion Ms. [redacted] was pleased with the service she received from me as well as her personal compensation given to her for the miscommunications and inconvenience. I also followed up with her husband to assure that all was well, I called and followed up with Ms [redacted] on 9/26/2016 to make sure all was well with the repairs. I have yet to hear back if there were any issues? I will continue to follow up until I have full conclusion that all was good. thank you [redacted] Location Manager of All Foreign and Domestic (Navy Dr.)