They are offering a gift certificate to cover the overcharge - that does not do me any good because there is no way I would ever order anything from them again in the...
future and the nature of what they sell does not get me much of anything anyhow. If they were to give me a refund of the amount in dispute that would be great - but I am really very concerned that they are out there ripping off others that might not be aware of it. Not sure why a company would not address the issue immediately since they basically admitted that they charged the wrong amount. Seems like it would be easier to just credit the overage back to the customer. Still discontent with this company.
We are very sorry to hear that this customer is that dissatisfied. As our record shows we do not have any other complaints regarding over charged or dishonest behavior. Mavroff proudly advertises on our trucks, commercials, billboards, that Honesty & Quality count here and has for over 60 years. It is our pleasure to refund any monies he thinks he is owed. We make sure all our our customers are heard and listened to in all situations.
They are offering a gift certificate to cover the overcharge - that does not do me any good because there is no way I would ever order anything from them again in the...
future and the nature of what they sell does not get me much of anything anyhow. If they were to give me a refund of the amount in dispute that would be great - but I am really very concerned that they are out there ripping off others that might not be aware of it. Not sure why a company would not address the issue immediately since they basically admitted that they charged the wrong amount. Seems like it would be easier to just credit the overage back to the customer. Still discontent with this company.
We are very sorry to hear that this customer is that dissatisfied. As our record shows we do not have any other complaints regarding over charged or dishonest behavior. Mavroff proudly advertises on our trucks, commercials, billboards, that Honesty & Quality count here and has for over 60 years. It is our pleasure to refund any monies he thinks he is owed. We make sure all our our customers are heard and listened to in all situations.