All Granite and Marble

We were promised installation on a specific date, we were then told the date would need to change. We then got a phone call that they wouldnt deliver.We ordered the counter top in November with a measurement and installation date in January. We were scheduled to have installation on Jan 28, I took a day off from work for this. We then got a phone call that week stating that they would not come until Saturday due to weather (we had some slight snow on the day before installation, not enough to cancel our Wednesday appt). I then took Saturday the 31st off from work for installation. On Jan 29 we got a phone call that the granite never came. My husband questioned that claim because he had received a confirmation email the day before stating everything was all set and ready to go. He was then given another story and told counters would not be coming. I then called and spoke with manager [redacted] who informed me the counters came in weeks ago but they didnt like they way they looked so they sent them back and reordered. Apparently the reorder had not come in yet. I informed her that this was unacceptable and that we have been waiting for the counters and I had already lost 2 days pay due to taking days off to wait for installation. It is not our fault that they are not diligent in keeping track of their distributers. [redacted] then informed me the counters werent coming and hung up on me. I called back and asked for the president of the company's extension and was given a hard time about this. I was eventually transferred to another extension where I left a message letting them know the situation and asking for a call back which I did not receive.Desired SettlementI should be compensated for the 2 days I was forced to take off from work and for my troubles and hassles.I also expect to have the counters ASAP if not sooner.Business Response I did received a letter in the mail from your company yesterday, so I was investigating everything before contacting you. Customer made a purchase at Home Depot on Nov. 21 / 2014. All Granite & Marble has a policy to contact the customer after we receive the fax within 24-48 Hrs. The Account Manager From All Granite left a message for the customer on Nov. 24, 2014 and in the message we state that we have received her order and we ask the customer to call us back to set-up a time for the measure. Customer contacted our office to set-up the measurement on Dec. 15, 2014 and we made the scheduling for the measure for Jan 20, 2015 and the alternative day for the installation for Jan 28, 2015. ( These times were based on the cabinets been installed and ready to be measured ) We had to make a special order for the material for Mrs. [redacted] and when we received the first order, the material was rejected by our quality control team. We did order a new material for her job, and the delivery was suppost to be on Jan 27th, but do to the weather conditions ( Blizzard ) the delivery was post-poned and we had no options than change her installation from Wednesday the 28th to Saturday the 31st. Customer was notified about her cancellation on Monday and she knew that All Granite was closed for two consecutives days do the BLIZZARD and the snow accumulation of over 33"., so All Granite was closed and neither the installation or manufacture department was open, the manager for the company was working from home answering all the calls and making the accomodations on the schedule for all the jobs that were cancelled on the 27th & 28th of January. The Material for Mrs. [redacted] arrived on Friday Jan 30th and we had to make her countertop overnight to be installed next day. Mrs. [redacted] was not happy because her installation had to be post-poned and for that reason she was not listening to the information that was given to her in regards to countertops, so she hang-up the phone and at the same time I [redacted] contact the store where she made the purchase and her account manager at our office about the phone incident. Finally to make this short, based in the letter that All Granite received, the customer file a complaint to get a compensation for days out of work and for her hassles.Unfortunally, we won't be given any compensation for this customer. First, we did our job making sure she would get a great quality material for her countertops, Second she was informed about cancellation two days before her original installation date, Third we installed her countertop on January 31st as we promissed, and the job was 100% completed and fully signed by the customer with no complains at all. ( Installation paper work is attached ).Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Half of your response is a lie. Nothing was ever set up for January 27th and we did not get 33 inches of snow (I live down the road from the company). The snow happened on Monday and our counters were supposed to come on Wednesday. The company is beyond unprofessional and I'll be sure to let everyone that I know how terrible, unprofessional and rude they are. They also damaged our siding during installation, which I was not going to complain about but since the comapny would like to continue to be rude and unprofessional I figured I would bring it up.

I ordered 5 stones, only got 4, was charged for a back splash I didnt want. lost my sink and didnt cut the stone for one. I ordered Gailao victoria from All ganite at a total dollar of $530. On Oct 8th [redacted] from All granite came to my home to template for the stone I ordered. I had 5 pcs I ordered, 3 pillar shelfs, a bath vanitey and a stone shelf. [redacted] measured all 5pcs and asked if I wanted a back splash. I said no I didnt want any. He told me that he needed to take my bath sink with him so they could get an accurate cut out. I was afraid they would lose it and [redacted] assured me they wouldnt.On OCT 20 I got a call from home depot who I was the vendor for all granite called for me to pay for more stone, they stated that [redacted] from all granite said some of my parts needed to be a tad bigger so this was the extra left over I didnt pay for as of yet. After they told me this I was okay with it because they tell you this at the time of the measuring it might be +/- depending on what they find so I paid an extra $65.On the day of the install, the gentlemen asked right away to see the bathroom, confused because he saw no sink, he told me his paper work stated the sink was with me, not that [redacted] took it with him. So the stone they brought had no cut out nor was there a sink. He asked me where he could put the back splash, confused because I didnt order one I asked to see the paper work, I was missing a small stone shelf, no sink and for some reason [redacted] said I wanted a back splash. I called [redacted] to find out whats going on, she stated I told [redacted] I wanted a back splash when I didnt and that I signed the form. I told [redacted] he only read the bottom and said the other half was for the fabricators only and it was none of my concern. I asked her about my sink, she said it was with them but they had to find it and that they would have to come back and finish my install. I also wanted to know what happen to the other missing part I ordered and paid for, she stated I didnt order that and it was not paid for it would be extra. I speced out 5 pcs at $530 total, now I have paid an extra $65 for a back splash that wasnt advised to me it was labeled as extra sqft and now they want more from me to get this missing stone I already ordered.I was also told that I was lucky they are not charging me to come back out, they made a few mistakes, one changing what I wanted for stone, two charging me for a back splash I didnt want and three no crediting me for the extra $65 of stone.They said they will be back on oct 21 today to install the bath vanity, my "sink" and the missing stone. They told me they will not bring and install the backsplash and call it even in price to make the other missing stone. this is not what I wanted.Desired SettlementI want my $65 back from the extra stone (backsplash) that I didnt ask for or want. All I wanted was the 5 stones I ordered that cost $530 and want my sink. They are due back today oct 21, to install the bath vanity and my sink, not sure this is going to be the right sink. The over all customer service was very poor and I wonder how many other people they are scamming.Business Response Hi [redacted], here's a detailed breakdown about [redacted] job. Order was received and entered on Sept 30th. Template and Install were booked on Oct. 3rd. Template took place on Oct. 8th by [redacted]. Customer was at the house. As protocol, when finishing up the template , tech went over all info with customer. Which includes: showing customer the layout that was made, and the info about each piece (edge, color, backsplash). please refer to:Line #9 on Template Checklist ReportAlso, listed by hand RIGHT BELOW CUSTOMER'S SIGNATURE Technician's note says 4" backsplash Everything was confirmed, initialed, signed, and dated by homeowner [redacted]. On install date, Oct. 20th, miscommunication on our paperwork resulted in the tech leaving customer's sink behind. Everything (that we had fabricated and was signed by customer) was installed EXCEPT for the 2 pieces customer claims we forgot. Customer also brought up the fact that he never asked for backsplash on vanity and was not going to pay for it (even though it was signed for on template). The backsplash SF totaled to 2.45 SF of Giallo Vitoria. Which was a total of $120.11 which was refunded to the customer. With that said, now the backpsplash being taken off and everything being all set on that end, customer's SF still increased. (HD had already started the job wrong for not charging the customer the minimum of an order which is $1,200.00 RETAIL. Customer only paid about $530.) HD originally charged the customer 12 SF.The final SF (without backspalsh and without the piece that our tech had "forgotten") totaled to 13.48 SF. But, because of the inconvinience we had caused the customer by "forgetting a piece" we thought it'd be best to just call the rest even and only asked for the addl PO for the increase of 1.48 SF. On Oct. 21st, we went back to the job site and brought the forgotten sink and the forgotten piece (that gave us less than 24 hrs to fabricate piece). In conclusion, on our end, we took blame for what we did but we also took a loss. I feel like this is more than fair what we have done. We took care of Mr. [redacted] problems immidiately as they appeared nothing was left pending. Customer Got all 5 pieces he had originally requested, got $120 refunded for the mistake of the backspalsh, and got to actually keep all 3 backsplashes that were fabricated "by mistake". As a company, AGM was more than fair and will not take blame for other people's mistakes of not reading what they are signing. If you have any questions please dont hesitate to contact us. Sincerely, [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I never received a refund of $120 from anyone on this. Yes they fabricated the missing part and finished the job. They gave me the backsplash because the installer said they cut the sink top to small and the backsplash would hide it. I will show proof of all my bank records that I never receive the $120 they claimed to have given back to me. This is not acceptable.Final Consumer Response Sent consumer an email requesting if he has been reimbursed by Home Depot directly.Consumer response:I have not seen anything like that[redacted]Sent from my IPhoneFinal Business Response Hi [redacted] how are you ? I spoke with [redacted] from Home Depot and I asked her if they had done a refund for the customer and she told me, that wasnt done yet because she was waiting on my approval. I spoke with my sales rep to give me a refund authorization number so Home Depot can give the refund to Mr. [redacted] in the amount of $65.00. I did received the authorization and the store is in process of giving the customer a refund on his account. Sorry for the delay, Best Regards, [redacted] R [redacted]

Countertop is not usable. Supplier will not return phone calls or email. Payment has been made.The granite was delivered on-time and almost fit (they did one cut on-site that had been mis-measured.)We recognized shortly thereafter that the granite had not been sealed (any drop of water left a dark mark which then dried.)We called them and they verified that the granite had not been sealed and they warned us that any colored liquid or oil would permanently stain it. So we covered it immediately with plastic and waited for a return service call to seal it.The following week, they came to seal it and after that service call we waited 24 hours. When began to use the counters normally, we realized that several areas still were NOT sealed. We called and emailed the owner and have not had any response. So now we're forced to file in small claims court. We recommend you get several quotes and most importantly, pay attention to online recommendationsDesired SettlementWe simply want the countertops to be sealed properly, thus protected against stains.

Damaged counters were initially installed. Removal of damaged counters by using hammers, resulted in damage to brand new stove.counters were initially delivered and installed. When I pointed out the rough texture of the granite, I was told by the installers that was due to extremely cold weather. Replacement of damaged counters was done by installers use of hammers to break up the counters and resulted in them damaging the top of my brand new stove. They now claim they did not do any damage, that I did not point out the damage on the day of installation. I cleaned the counters and stove top the following day and found the damage.Desired SettlementI want my brand new stove replaced! I cannot sell my house, which is the plan, with a damaged stove top!Business Response We have received your claim regarding stove damage. We are sorry for your misfortune , we review and inspect entire job before we leave the house, after your review and inspection you sign our documents of job was complete and satisfied. we denied been responsible for this claim. we cannot be liable for things that happen after and not by us.We reviewed some pictures taken from installer, we did not find any damage and we did contact installer that did perform your installation, he denied causing any damage to your house.This was not cause by our installer when they were at the house, for that reason we cannot be liable for things that happen after and not by us.This last project was a replace of material, that our company help you to get the approval of replacement, after been denied by the slab supplier because the concerns was normal and enhanced characteristic of the natural stone, We All Granite did contribute at no Charge to fabricate again and redo installation at no charge, just so you know we have gone the extra mile to help and have you satisfied.During second Installed, you did participate thru the entire process and was constantly review our crews job, very concern with tiles already installed.The Claim is for a damage on the stove that is very noticeable, and would not pass by unnoticeable after review and inspection of job completion.You did sign our paper work of job, as complete and satisfied after review and inspect job done.During template we explain you if any damage occurs has to be report on our template or installations paper, or report us with the crew in the house. we have this documented sign and initial, understanding the terms.* we verbally and writing let the you knows if any damage occurs has to report us on our paper or with our crew in thehouse.* we take some pictures after job is done, in case we need to review and we did not find the damage.* You did review and inspect entire job after is done.* finally we have you sign our job of complete and satisfied with job performed. I hope you can understand my position when I must deny your requestSincerely,[redacted]All Granite and Marble RepresentativeConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)It is clear that the damage was done by the two men who installed the counters. I was NOT present at all times during the installation as they were using hammers to break up the counters and the noise was deafening! I am 67 years old and I could not tolerate the noise they were creating by trying to remove the counters. When the installation was done, I was extremely concerned that the counters were okay and DID NOT check the stove. Nothing was hooked up due to the counters having to be reinstalled so there was very little light with which to check EVERYTHING. The next step is to file a LAWSUIT! This is an almost [redacted] stove and now it is damaged!

I ordered 5 stones, only got 4, was charged for a back splash I didnt want. lost my sink and didnt cut the stone for one. I ordered Gailao victoria from All ganite at a total dollar of $530. On Oct 8th [redacted] from All granite came to my home to template for the stone I ordered. I had 5 pcs I ordered, 3 pillar shelfs, a bath vanitey and a stone shelf. [redacted] measured all 5pcs and asked if I wanted a back splash. I said no I didnt want any. He told me that he needed to take my bath sink with him so they could get an accurate cut out. I was afraid they would lose it and [redacted] assured me they wouldnt.On OCT 20 I got a call from home depot who I was the vendor for all granite called for me to pay for more stone, they stated that [redacted] from all granite said some of my parts needed to be a tad bigger so this was the extra left over I didnt pay for as of yet. After they told me this I was okay with it because they tell you this at the time of the measuring it might be +/- depending on what they find so I paid an extra $65.On the day of the install, the gentlemen asked right away to see the bathroom, confused because he saw no sink, he told me his paper work stated the sink was with me, not that [redacted] took it with him. So the stone they brought had no cut out nor was there a sink. He asked me where he could put the back splash, confused because I didnt order one I asked to see the paper work, I was missing a small stone shelf, no sink and for some reason [redacted] said I wanted a back splash. I called [redacted] to find out whats going on, she stated I told [redacted] I wanted a back splash when I didnt and that I signed the form. I told [redacted] he only read the bottom and said the other half was for the fabricators only and it was none of my concern. I asked her about my sink, she said it was with them but they had to find it and that they would have to come back and finish my install. I also wanted to know what happen to the other missing part I ordered and paid for, she stated I didnt order that and it was not paid for it would be extra. I speced out 5 pcs at $530 total, now I have paid an extra $65 for a back splash that wasnt advised to me it was labeled as extra sqft and now they want more from me to get this missing stone I already ordered.I was also told that I was lucky they are not charging me to come back out, they made a few mistakes, one changing what I wanted for stone, two charging me for a back splash I didnt want and three no crediting me for the extra $65 of stone.They said they will be back on oct 21 today to install the bath vanity, my "sink" and the missing stone. They told me they will not bring and install the backsplash and call it even in price to make the other missing stone. this is not what I wanted.Desired SettlementI want my $65 back from the extra stone (backsplash) that I didnt ask for or want. All I wanted was the 5 stones I ordered that cost $530 and want my sink. They are due back today oct 21, to install the bath vanity and my sink, not sure this is going to be the right sink. The over all customer service was very poor and I wonder how many other people they are scamming.Business Response Hi [redacted], here's a detailed breakdown about [redacted] job. Order was received and entered on Sept 30th. Template and Install were booked on Oct. 3rd. Template took place on Oct. 8th by [redacted]. Customer was at the house. As protocol, when finishing up the template , tech went over all info with customer. Which includes: showing customer the layout that was made, and the info about each piece (edge, color, backsplash). please refer to:Line #9 on Template Checklist ReportAlso, listed by hand RIGHT BELOW CUSTOMER'S SIGNATURE Technician's note says 4" backsplash Everything was confirmed, initialed, signed, and dated by homeowner [redacted]. On install date, Oct. 20th, miscommunication on our paperwork resulted in the tech leaving customer's sink behind. Everything (that we had fabricated and was signed by customer) was installed EXCEPT for the 2 pieces customer claims we forgot. Customer also brought up the fact that he never asked for backsplash on vanity and was not going to pay for it (even though it was signed for on template). The backsplash SF totaled to 2.45 SF of Giallo Vitoria. Which was a total of $120.11 which was refunded to the customer. With that said, now the backpsplash being taken off and everything being all set on that end, customer's SF still increased. (HD had already started the job wrong for not charging the customer the minimum of an order which is $1,200.00 RETAIL. Customer only paid about $530.) HD originally charged the customer 12 SF.The final SF (without backspalsh and without the piece that our tech had "forgotten") totaled to 13.48 SF. But, because of the inconvinience we had caused the customer by "forgetting a piece" we thought it'd be best to just call the rest even and only asked for the addl PO for the increase of 1.48 SF. On Oct. 21st, we went back to the job site and brought the forgotten sink and the forgotten piece (that gave us less than 24 hrs to fabricate piece). In conclusion, on our end, we took blame for what we did but we also took a loss. I feel like this is more than fair what we have done. We took care of Mr. [redacted] problems immidiately as they appeared nothing was left pending. Customer Got all 5 pieces he had originally requested, got $120 refunded for the mistake of the backspalsh, and got to actually keep all 3 backsplashes that were fabricated "by mistake". As a company, AGM was more than fair and will not take blame for other people's mistakes of not reading what they are signing. If you have any questions please dont hesitate to contact us. Sincerely, [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I never received a refund of $120 from anyone on this. Yes they fabricated the missing part and finished the job. They gave me the backsplash because the installer said they cut the sink top to small and the backsplash would hide it. I will show proof of all my bank records that I never receive the $120 they claimed to have given back to me. This is not acceptable.Final Consumer Response Sent consumer an email requesting if he has been reimbursed by Home Depot directly.Consumer response:I have not seen anything like that[redacted]Sent from my IPhoneFinal Business Response Hi [redacted] how are you ? I spoke with [redacted] from Home Depot and I asked her if they had done a refund for the customer and she told me, that wasnt done yet because she was waiting on my approval. I spoke with my sales rep to give me a refund authorization number so Home Depot can give the refund to Mr. [redacted] in the amount of $65.00. I did received the authorization and the store is in process of giving the customer a refund on his account. Sorry for the delay, Best Regards, [redacted] R [redacted]

Countertop is not usable. Supplier will not return phone calls or email. Payment has been made.The granite was delivered on-time and almost fit (they did one cut on-site that had been mis-measured.)We recognized shortly thereafter that the granite had not been sealed (any drop of water left a dark mark which then dried.)We called them and they verified that the granite had not been sealed and they warned us that any colored liquid or oil would permanently stain it. So we covered it immediately with plastic and waited for a return service call to seal it.The following week, they came to seal it and after that service call we waited 24 hours. When began to use the counters normally, we realized that several areas still were NOT sealed. We called and emailed the owner and have not had any response. So now we're forced to file in small claims court. We recommend you get several quotes and most importantly, pay attention to online recommendationsDesired SettlementWe simply want the countertops to be sealed properly, thus protected against stains.

We were promised installation on a specific date, we were then told the date would need to change. We then got a phone call that they wouldnt deliver.We ordered the counter top in November with a measurement and installation date in January. We were scheduled to have installation on Jan 28, I took a day off from work for this. We then got a phone call that week stating that they would not come until Saturday due to weather (we had some slight snow on the day before installation, not enough to cancel our Wednesday appt). I then took Saturday the 31st off from work for installation. On Jan 29 we got a phone call that the granite never came. My husband questioned that claim because he had received a confirmation email the day before stating everything was all set and ready to go. He was then given another story and told counters would not be coming. I then called and spoke with manager [redacted] who informed me the counters came in weeks ago but they didnt like they way they looked so they sent them back and reordered. Apparently the reorder had not come in yet. I informed her that this was unacceptable and that we have been waiting for the counters and I had already lost 2 days pay due to taking days off to wait for installation. It is not our fault that they are not diligent in keeping track of their distributers. [redacted] then informed me the counters werent coming and hung up on me. I called back and asked for the president of the company's extension and was given a hard time about this. I was eventually transferred to another extension where I left a message letting them know the situation and asking for a call back which I did not receive.Desired SettlementI should be compensated for the 2 days I was forced to take off from work and for my troubles and hassles.I also expect to have the counters ASAP if not sooner.Business Response I did received a letter in the mail from your company yesterday, so I was investigating everything before contacting you. Customer made a purchase at Home Depot on Nov. 21 / 2014. All Granite & Marble has a policy to contact the customer after we receive the fax within 24-48 Hrs. The Account Manager From All Granite left a message for the customer on Nov. 24, 2014 and in the message we state that we have received her order and we ask the customer to call us back to set-up a time for the measure. Customer contacted our office to set-up the measurement on Dec. 15, 2014 and we made the scheduling for the measure for Jan 20, 2015 and the alternative day for the installation for Jan 28, 2015. ( These times were based on the cabinets been installed and ready to be measured ) We had to make a special order for the material for Mrs. [redacted] and when we received the first order, the material was rejected by our quality control team. We did order a new material for her job, and the delivery was suppost to be on Jan 27th, but do to the weather conditions ( Blizzard ) the delivery was post-poned and we had no options than change her installation from Wednesday the 28th to Saturday the 31st. Customer was notified about her cancellation on Monday and she knew that All Granite was closed for two consecutives days do the BLIZZARD and the snow accumulation of over 33"., so All Granite was closed and neither the installation or manufacture department was open, the manager for the company was working from home answering all the calls and making the accomodations on the schedule for all the jobs that were cancelled on the 27th & 28th of January. The Material for Mrs. [redacted] arrived on Friday Jan 30th and we had to make her countertop overnight to be installed next day. Mrs. [redacted] was not happy because her installation had to be post-poned and for that reason she was not listening to the information that was given to her in regards to countertops, so she hang-up the phone and at the same time I [redacted] contact the store where she made the purchase and her account manager at our office about the phone incident. Finally to make this short, based in the letter that All Granite received, the customer file a complaint to get a compensation for days out of work and for her hassles.Unfortunally, we won't be given any compensation for this customer. First, we did our job making sure she would get a great quality material for her countertops, Second she was informed about cancellation two days before her original installation date, Third we installed her countertop on January 31st as we promissed, and the job was 100% completed and fully signed by the customer with no complains at all. ( Installation paper work is attached ).Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Half of your response is a lie. Nothing was ever set up for January 27th and we did not get 33 inches of snow (I live down the road from the company). The snow happened on Monday and our counters were supposed to come on Wednesday. The company is beyond unprofessional and I'll be sure to let everyone that I know how terrible, unprofessional and rude they are. They also damaged our siding during installation, which I was not going to complain about but since the comapny would like to continue to be rude and unprofessional I figured I would bring it up.

Damaged counters were initially installed. Removal of damaged counters by using hammers, resulted in damage to brand new stove.counters were initially delivered and installed. When I pointed out the rough texture of the granite, I was told by the installers that was due to extremely cold weather. Replacement of damaged counters was done by installers use of hammers to break up the counters and resulted in them damaging the top of my brand new stove. They now claim they did not do any damage, that I did not point out the damage on the day of installation. I cleaned the counters and stove top the following day and found the damage.Desired SettlementI want my brand new stove replaced! I cannot sell my house, which is the plan, with a damaged stove top!Business Response We have received your claim regarding stove damage. We are sorry for your misfortune , we review and inspect entire job before we leave the house, after your review and inspection you sign our documents of job was complete and satisfied. we denied been responsible for this claim. we cannot be liable for things that happen after and not by us.We reviewed some pictures taken from installer, we did not find any damage and we did contact installer that did perform your installation, he denied causing any damage to your house.This was not cause by our installer when they were at the house, for that reason we cannot be liable for things that happen after and not by us.This last project was a replace of material, that our company help you to get the approval of replacement, after been denied by the slab supplier because the concerns was normal and enhanced characteristic of the natural stone, We All Granite did contribute at no Charge to fabricate again and redo installation at no charge, just so you know we have gone the extra mile to help and have you satisfied.During second Installed, you did participate thru the entire process and was constantly review our crews job, very concern with tiles already installed.The Claim is for a damage on the stove that is very noticeable, and would not pass by unnoticeable after review and inspection of job completion.You did sign our paper work of job, as complete and satisfied after review and inspect job done.During template we explain you if any damage occurs has to be report on our template or installations paper, or report us with the crew in the house. we have this documented sign and initial, understanding the terms.* we verbally and writing let the you knows if any damage occurs has to report us on our paper or with our crew in thehouse.* we take some pictures after job is done, in case we need to review and we did not find the damage.* You did review and inspect entire job after is done.* finally we have you sign our job of complete and satisfied with job performed. I hope you can understand my position when I must deny your requestSincerely,[redacted]All Granite and Marble RepresentativeConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)It is clear that the damage was done by the two men who installed the counters. I was NOT present at all times during the installation as they were using hammers to break up the counters and the noise was deafening! I am 67 years old and I could not tolerate the noise they were creating by trying to remove the counters. When the installation was done, I was extremely concerned that the counters were okay and DID NOT check the stove. Nothing was hooked up due to the counters having to be reinstalled so there was very little light with which to check EVERYTHING. The next step is to file a LAWSUIT! This is an almost [redacted] stove and now it is damaged!