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All Home Appliances & Eletronics

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All Home Appliances & Eletronics Reviews (2)

Review: All Home sold my family a refrigerator which broke within a year of purchase. Despite having sold us a $99 warranty, they then claim they never "activated" the warranty and are now simply refusing to repair a product they sold and then promised to cover. To be clear, they are simply not answering the phone, or if they do, they promise to call back but never do. I've never experienced something so dishonest. I'm happy to update this review, but so far All Home has chosen not to act. Buyers should know this before they choose to patronize this company.Desired Settlement: Since All Home has refused to provide the warranty services we paid for, we have been forced to pay for service to the product on our own, which will likely be a $200-400 expense. Since we paid them $99 for the warranty, I will only be satisfied if they refund our warranty (which apparently is worthless) and cover the cost of repairs to the faulty product they sold in the first place.

Review: On 11/**/**12, I bought a Danby Party Cooler serial number [redacted] and Model number [redacted] through an on-line order with All Home Appliances and Electrics. The purchase price was $999 for the cooler. I also paid an additional $99 for a 3 year extended warranty. This cooler was damaged in shipping and was replaced without incident from All Home. Subsequently, a second cooler was shipped and upon receipt, my contractor and husband observed the backside framing and certain parts were bent. He did however note that he had not worked with this brand of coolers previously and that it may work okay even with the bent parts. A call was made to All Home Appliances in regard to this second cooler’s potential problem. The cooler was installed anyway and it was obvious that there was a problem. A call was made in February [redacted] to [redacted] at All Home Appliances to update him on the situation. [redacted] asked me to send the serial and model number of this second cooler so that he could contact the manufacturer. The Serial Number for the second cooler is [redacted] and has the same Model Number of [redacted] and was sent via email to [redacted] at [redacted] on February **, [redacted]. In the phone conversation with [redacted], I clearly explained that the newly installed the cooler with the bent insides did affect the performance of the cooler. I told him that the cooler is intermittently loud and makes a whirling sound, is not resting properly on the ground and has not made ice. [redacted] told me he would contact the manufacture and freight company and call me back. The call has never been returned. Instead, since February of [redacted], my husband and I have made at least 15 phone calls up through and including Friday, October, **, [redacted], to resolve the issue. Further, in both April and May, I was told that the manufacturer would be called and that a new cooler would be shipped to exchange with the one I had. In May All Home actually asked me if I had received the new cooler and when I said I had not, they said they would get back to me with a date for the freight company to pick it up and deliver a new one. That call never came. In fact, we waited over the entire summer for the information from the delivery company and it did not come. The weeks of September [redacted] and again the week of September [redacted] a phone call was placed by us to All Home. Again we were told they would call the manufacturer and freight company. Again, we did not hear from All Home or a freight company to resolve the matter. On October [redacted], I again made a call and spoke to [redacted] and [redacted] with All Home and they stated that they did not make any progress in the matter. It was in that call I requested All Home either issue a refund, exchange the machine or repair the cooler but that my patience in the matter was over. [redacted] agreed to send out a service person. I asked that the repair fall under the original warranty, not my extended warranty given that they have never attempted to rectify the situation or return a call even once during this time. She refused. I still accepted that they would repair the machine. Then, on October **, [redacted] from All Home requested yet another email for the serial number on the cooler (although this information had been emailed and phoned in at least 4 times). The following day, October **, All Home agreed to send out a technician and an appointment was scheduled for October [redacted]. The technician came on the scheduled day, and was able to fix the issue with the ice maker. He said that the insides of the back of the cooler were bent and costly to repair. I asked the technician what he felt was the right solution and he said that we should have the cooler replaced instead of repaired. I thought it best that instead of him leaving, that we call All Home and apprise them of the situation. The call was made and put on speakerphone and the technician spoke to [redacted]. He told her that the bent insides probably occurred in shipping and that it is causing the machine not to plumb to the floor and causing it to run with the loud sound. He informed her that the ice maker was repaired. [redacted] told the technician that she would call the manufacturer and not to repair the inside bent parts. The technician left our home. When I did not hear from All Home by late in the day on **/**, I called and spoke to [redacted] to follow up. She said that All Home would not be doing any follow up on the cooler. I said that that is unacceptable, given that she called the tech off the job. I asked for 1 of three remedies to be agreed upon: (1) return our money (2) exchange the cooler or (3) resend out the technician and replace the inside bent components. [redacted] said they would not be able to rectify the situation and that they believe the bent parts are cosmetic and therefore not under warranty. This assertion is ridiculous, without merit and contrary to what was directly told to her from the technician they sent out. And, although throughout the conversation, I asked repeatedly to speak to the owner [redacted] would not put him on the phone with me. My call concluded with me asking [redacted] to have the owner to return a call to me by 5:00pm October [redacted] with a reasonable plan to solve this issue. I have yet to receive this call even though I told [redacted] that without a call I would file a claim with the Revdex.com and American Express (since I paid for the cooler through that creditor). Additionally, [redacted] said that she could not help with the problem any further, and neither could the owner, and that if I had any other concerns about the cooler to call the manufacturer, Danby myself. The Danby Cooler has not performed well since the day it was installed. All Home Appliances had adequate opportunity to solve this problem and led me to believe for many months that they would take positive action to give me a properly working product. Not only this, but in combination with the fact that they called the technician off the job last week, and will now not send a technician back to finish the repair or honor any other solution to the problem is unethical and unacceptable. To resolve the problem, I continue to maintain that I would accept my money refunded, reverse on my charge card, a complete repair or an exchange of the cooler for a new one.Desired Settlement: Any of the three outcome would be acceptable: (1) return our money (2) exchange the cooler or (3) resend out a technician and completely repair the cooler

Consumer

Response:

At this time, my complaint, ID [redacted] regarding All Home Appliances & Eletronics has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

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Description: APPLIANCES-MAJOR-DEALERS

Address: 34 Garden Street, New Rochelle, New York, United States, 10801

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