As stated by Mr ***, All Houston Roofing replace the flat section of the roof on his house Mr*** noticed a leak on the left side of his chimneyHe called he called us to repair the roof. We sent the service team out to Mr ***'s home to repair the leak No one was
home at the time and we resealed completely around the chimney flashing We made two errors handling this service call We failed to inform Mr*** that we perform the repairs. The repairs performed did not fix the leak. Mr *** then filed a complaint with the Revdex.com a filed a complaint with the Revdex.com We then went out a second time and found the following: The flat roof we ties into the pitched roof and the chimney is positioned half on the flat roof and half on the shingle portion with a cricket behind it to divert the water around the chimneyWe found a fastener had been nailed too low in the valley behind the chimney where the flat roof meets the pitch roof We then perform necessary repairs to correct the problem
As stated by Mr ***, All Houston Roofing replace the flat section of the roof on his house Mr*** noticed a leak on the left side of his chimneyHe called he called us to repair the roof. We sent the service team out to Mr ***'s home to repair the leak No one was
home at the time and we resealed completely around the chimney flashing We made two errors handling this service call We failed to inform Mr*** that we perform the repairs. The repairs performed did not fix the leak. Mr *** then filed a complaint with the Revdex.com a filed a complaint with the Revdex.com We then went out a second time and found the following: The flat roof we ties into the pitched roof and the chimney is positioned half on the flat roof and half on the shingle portion with a cricket behind it to divert the water around the chimneyWe found a fastener had been nailed too low in the valley behind the chimney where the flat roof meets the pitch roof We then perform necessary repairs to correct the problem