Good Evening, Thank you immensely for contacting All n Stop and offering mediation services; as it is our main goal to resolve this matter amicably I appreciate **'s detailed email and her version of the issue at hand However, there are a few discrepancies in her account, essentially she is quoting an incorrect balance There is a balance of $214.98, not The discrepancies are as follows: All n Stop never stated that [redacted] could purchase a mattress at any price point and that we would cover the cost in its entirety (I asked for this in writing and was told by [redacted] that is was a verbal agreement) BC (Director of Operations) priced full sized beds in the Metropolitan area and stated to [redacted] that full size mattresses ranged from $350-This was also based on the condition and age of **'s misplaced mattress, it was years old [redacted] decided to upgrade her mattress from a full to a queen The total purchase asked of All n Stop was $BC forwarded this case to the resolution team and I received the email and **s complaint I erroneously sent [redacted] an email intended for AN1S personnel The email asked if a check was needed to be written in the amount of $315, the amount stated in **'s email BC had spoken with [redacted] and had handled this case prior to it landing in my emails As a member of the resolution team, it is my job to quickly resolve cases However, before monies are exchanged, it has to be justifiable As we are a company that makes sound economical decisions [redacted] assumed that the case was coming to an end, but no one stated that to her It was simply her interpretation from reading an email not intended for her This was not communicated to her her from AN1S I spoke with [redacted] on August I apologized and tried to ensure she was satisfied and offered to pay half of the remaining bill All n Stop offered to additionally pay $ She stated her dissatisfaction and we are not obliging to our commitment that is not in writing Please note: [redacted] has consistently stated we only offered her half the price of her mattress The math is as follows: $629.98-$(monies from AN1S= [redacted] is asking for $314.98, the remaining balance is and I offered to pay half Leaving her to pay $Never at any point did any representative coerce or suggest what type of mattress she should buy or put a cap on the type of mattress she wanted to purchase However, we did state in our research that full size mattresses were priced at $350-and this is what we offered Lastly, AN1S has apologized as accidents oftentimes happen However, we are not discounting any inconvenience or denying that it occurred However, Bryan and I have tried to rectify this situation by constant communication, understanding and a willingness to amicably resolve this unfortunate situation I do believe that we offered a fair price and that our offer was not unreasonable and we stand by our decision that we have done everything reasonable to accommodated her As a standing A+ Revdex.com member, we pride our company on providing excellent customer service in all situations, no matter the scenarioAll in Stop has maintained communication, via email and can and will provide written documentation upon requestThank you
I used All N Stop on Friday September 9, They arrived on time and were very well prepared They wrapped my items that I did not have prepared for the move, they taped my boxes, and moved my entire bedroom apartment from the 3rd floor in degreesChico, Shamel and Troy were so professional and made this move so smooth for myself This was my second time using the company and when I am ready to move my items out of Storage I will use them again Thank You
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
That was not the agreement.
Regards,
[redacted]
I have used All In 1 Stop for three moves and each time they were very professional, reasonably priced for the services provided, and quick to complete the work. The movers carefully wrapped and transported all of my furniture, and even disassembled and reassembled the larger pieces for me. I have been very happy with the moving services provided by All In 1 Stop.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:That was not the agreement.
Regards,
[redacted]
Good Evening,
Thank you immensely for contacting All n 1 Stop and offering mediation services; as it is our main goal to resolve this matter amicably. I appreciate **'s detailed email and her version of the issue at hand. However, there are a few discrepancies in her...
account, essentially she is quoting an incorrect balance. There is a balance of $214.98, not 314.98. The discrepancies are as follows:
All n 1 Stop never stated that ** could purchase a mattress at any price point and that we would cover the cost in its entirety (I asked for this in writing and was told by ** that is was a verbal agreement)
BC (Director of Operations) priced full sized beds in the Metropolitan area and stated to ** that full size mattresses ranged from $350-450
This was also based on the condition and age of **'s misplaced mattress, it was 5 years old
** decided to upgrade her mattress from a full to a queen. The total purchase asked of All n 1 Stop was $629
BC forwarded this case to the resolution team and I received the email and **s complaint
I erroneously sent ** an email intended for AN1S personnel. The email asked if a check was needed to be written in the amount of $315, the amount stated in **'s email
BC had spoken with ** and had handled this case prior to it landing in my emails
As a member of the resolution team, it is my job to quickly resolve cases. However, before monies are exchanged, it has to be justifiable. As we are a company that makes sound economical decisions
** assumed that the case was coming to an end, but no one stated that to her. It was simply her interpretation from reading an email not intended for her. This was not communicated to her her from AN1S
I spoke with ** on 18 August
I apologized and tried to ensure she was satisfied and offered to pay half of the remaining bill
All n 1 Stop offered to additionally pay $157.49
She stated her dissatisfaction and we are not obliging to our commitment that is not in writing
Please note: ** has consistently stated we only offered her half the price of her mattress. The math is as follows: $629.98-$415 (monies from AN1S=214.98 ** is asking for $314.98, the remaining balance is 214.98 and I offered to pay half. Leaving her to pay $107.
Never at any point did any representative coerce or suggest what type of mattress she should buy or put a cap on the type of mattress she wanted to purchase. However, we did state in our research that full size mattresses were priced at $350-450 and this is what we offered
Lastly, AN1S has apologized as accidents oftentimes happen. However, we are not discounting any inconvenience or denying that it occurred. However, Bryan and I have tried to rectify this situation by constant communication, understanding and a willingness to amicably resolve this unfortunate situation. I do believe that we offered a fair price and that our offer was not unreasonable and we stand by our decision that we have done everything reasonable to accommodated her. As a standing A+ Revdex.com member, we pride our company on providing excellent customer service in all situations, no matter the scenario.
All in 1 Stop has maintained communication, via email and can and will provide written documentation upon request.
Thank you
From: Tanya C[redacted] Date: Mon, Oct 19, 2015 at 11:51 PMSubject: All n 1 Stop response to compliantTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>, [redacted],Thank you for allowing me the opportunity to respond to the complaint placed against my company. Per our conversation, [redacted] was compensated $415. Upon realizing our error in misplacing her mattress, [redacted] moving balance of $415 was forgiven and all parties agreed the monies would be used towards the purchase of a new mattress. There are many emails between myself, Bryan (Director of Operations) and [redacted]. Please notify me if additional context is needed and I will forward them.Again, thank you,T. C[redacted]All n 1 Stop
Good Evening, Thank you immensely for contacting All n Stop and offering mediation services; as it is our main goal to resolve this matter amicably I appreciate **'s detailed email and her version of the issue at hand However, there are a few discrepancies in her account, essentially she is quoting an incorrect balance There is a balance of $214.98, not The discrepancies are as follows: All n Stop never stated that [redacted] could purchase a mattress at any price point and that we would cover the cost in its entirety (I asked for this in writing and was told by [redacted] that is was a verbal agreement) BC (Director of Operations) priced full sized beds in the Metropolitan area and stated to [redacted] that full size mattresses ranged from $350-This was also based on the condition and age of **'s misplaced mattress, it was years old [redacted] decided to upgrade her mattress from a full to a queen The total purchase asked of All n Stop was $BC forwarded this case to the resolution team and I received the email and **s complaint I erroneously sent [redacted] an email intended for AN1S personnel The email asked if a check was needed to be written in the amount of $315, the amount stated in **'s email BC had spoken with [redacted] and had handled this case prior to it landing in my emails As a member of the resolution team, it is my job to quickly resolve cases However, before monies are exchanged, it has to be justifiable As we are a company that makes sound economical decisions [redacted] assumed that the case was coming to an end, but no one stated that to her It was simply her interpretation from reading an email not intended for her This was not communicated to her her from AN1S I spoke with [redacted] on August I apologized and tried to ensure she was satisfied and offered to pay half of the remaining bill All n Stop offered to additionally pay $ She stated her dissatisfaction and we are not obliging to our commitment that is not in writing Please note: [redacted] has consistently stated we only offered her half the price of her mattress The math is as follows: $629.98-$(monies from AN1S= [redacted] is asking for $314.98, the remaining balance is and I offered to pay half Leaving her to pay $Never at any point did any representative coerce or suggest what type of mattress she should buy or put a cap on the type of mattress she wanted to purchase However, we did state in our research that full size mattresses were priced at $350-and this is what we offered Lastly, AN1S has apologized as accidents oftentimes happen However, we are not discounting any inconvenience or denying that it occurred However, Bryan and I have tried to rectify this situation by constant communication, understanding and a willingness to amicably resolve this unfortunate situation I do believe that we offered a fair price and that our offer was not unreasonable and we stand by our decision that we have done everything reasonable to accommodated her As a standing A+ Revdex.com member, we pride our company on providing excellent customer service in all situations, no matter the scenarioAll in Stop has maintained communication, via email and can and will provide written documentation upon requestThank you
I used All N Stop on Friday September 9, They arrived on time and were very well prepared They wrapped my items that I did not have prepared for the move, they taped my boxes, and moved my entire bedroom apartment from the 3rd floor in degreesChico, Shamel and Troy were so professional and made this move so smooth for myself This was my second time using the company and when I am ready to move my items out of Storage I will use them again Thank You
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
That was not the agreement.
Regards,
[redacted]
I have used All In 1 Stop for three moves and each time they were very professional, reasonably priced for the services provided, and quick to complete the work. The movers carefully wrapped and transported all of my furniture, and even disassembled and reassembled the larger pieces for me. I have been very happy with the moving services provided by All In 1 Stop.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:That was not the agreement.
Regards,
[redacted]
Good Evening,
Thank you immensely for contacting All n 1 Stop and offering mediation services; as it is our main goal to resolve this matter amicably. I appreciate **'s detailed email and her version of the issue at hand. However, there are a few discrepancies in her...
account, essentially she is quoting an incorrect balance. There is a balance of $214.98, not 314.98. The discrepancies are as follows:
All n 1 Stop never stated that ** could purchase a mattress at any price point and that we would cover the cost in its entirety (I asked for this in writing and was told by ** that is was a verbal agreement)
BC (Director of Operations) priced full sized beds in the Metropolitan area and stated to ** that full size mattresses ranged from $350-450
This was also based on the condition and age of **'s misplaced mattress, it was 5 years old
** decided to upgrade her mattress from a full to a queen. The total purchase asked of All n 1 Stop was $629
BC forwarded this case to the resolution team and I received the email and **s complaint
I erroneously sent ** an email intended for AN1S personnel. The email asked if a check was needed to be written in the amount of $315, the amount stated in **'s email
BC had spoken with ** and had handled this case prior to it landing in my emails
As a member of the resolution team, it is my job to quickly resolve cases. However, before monies are exchanged, it has to be justifiable. As we are a company that makes sound economical decisions
** assumed that the case was coming to an end, but no one stated that to her. It was simply her interpretation from reading an email not intended for her. This was not communicated to her her from AN1S
I spoke with ** on 18 August
I apologized and tried to ensure she was satisfied and offered to pay half of the remaining bill
All n 1 Stop offered to additionally pay $157.49
She stated her dissatisfaction and we are not obliging to our commitment that is not in writing
Please note: ** has consistently stated we only offered her half the price of her mattress. The math is as follows: $629.98-$415 (monies from AN1S=214.98 ** is asking for $314.98, the remaining balance is 214.98 and I offered to pay half. Leaving her to pay $107.
Never at any point did any representative coerce or suggest what type of mattress she should buy or put a cap on the type of mattress she wanted to purchase. However, we did state in our research that full size mattresses were priced at $350-450 and this is what we offered
Lastly, AN1S has apologized as accidents oftentimes happen. However, we are not discounting any inconvenience or denying that it occurred. However, Bryan and I have tried to rectify this situation by constant communication, understanding and a willingness to amicably resolve this unfortunate situation. I do believe that we offered a fair price and that our offer was not unreasonable and we stand by our decision that we have done everything reasonable to accommodated her. As a standing A+ Revdex.com member, we pride our company on providing excellent customer service in all situations, no matter the scenario.
All in 1 Stop has maintained communication, via email and can and will provide written documentation upon request.
Thank you
From: Tanya C[redacted] Date: Mon, Oct 19, 2015 at 11:51 PMSubject: All n 1 Stop response to compliantTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>, [redacted],Thank you for allowing me the opportunity to respond to the complaint placed against my company. Per our conversation, [redacted] was compensated $415. Upon realizing our error in misplacing her mattress, [redacted] moving balance of $415 was forgiven and all parties agreed the monies would be used towards the purchase of a new mattress. There are many emails between myself, Bryan (Director of Operations) and [redacted]. Please notify me if additional context is needed and I will forward them.Again, thank you,T. C[redacted]All n 1 Stop