All In Merchandise

Attached is our correspondence with ID [redacted] The interaction with this customer in reference to their complaint background went as follows: Order Places on 11/we were not contacted on December 4th as stated we were contacted on December 7thwe responded on December 7ththe original email was resent to us on December 13thwe responded on December 14ththis order was refunded on December 16thI have attached the email correspondence with this customer as wellWe had one backorder for the item ordered by this customer and a reorder was placed immediately to fill this in time for our holiday shipping cut offThe customer was given the option to wait, choose a different item or receive a refundWe refunded this customer on December 26thWe take customer service very seriousOur [redacted] page, which people were trying to use for customer service, was set up with an auto reply asking customers to send all questions to our customer service email address with their order information so we can properly address any order problemsPlease let me know if you have any further questionsThank youJustin LAll In Merchandise

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

Attached is our correspondence with ID ***The interaction with this customer in reference to their complaint background went as follows: Order Places on 11/we were not contacted on December 4th as stated we were contacted on December 7thwe responded on December 7ththe original email
was resent to us on December 13thwe responded on December 14ththis order was refunded on December 16thI have attached the email correspondence with this customer as wellWe had one backorder for the item ordered by this customer and a reorder was placed immediately to fill this in time for our holiday shipping cut offThe customer was given the option to wait, choose a different item or receive a refundWe refunded this customer on December 26thWe take customer service very seriousOur *** page, which people were trying to use for customer service, was set up with an auto reply asking customers to send all questions to our customer service email
address with their order information so we can properly address any order problemsPlease let me know if you have any further questionsThank youJustin LAll In Merchandise

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Attached is our correspondence with ID [redacted]. The interaction with this customer in reference to their complaint background went as follows: Order Places on 11/28. we were not contacted on December 4th as stated we were contacted on December 7th. we responded on December 7th. the original email...

was resent to us on December 13th. we responded on December 14th. this order was refunded on December 16th. I have attached the email correspondence with this customer as well. We had one backorder for the item ordered by this customer and a reorder was placed immediately to fill this in time for our holiday shipping cut off. The customer was given the option to wait, choose a different item or receive a refund. We refunded this customer on December 26th. We take customer service very serious. Our [redacted] page, which people were trying to use for customer service, was set up with an auto reply asking customers to send all questions to our customer service email
address with their order information so we can properly address any order problems. Please let me know if you have any further questions. Thank you. Justin L. All In Merchandise

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]