The first time we went out to the property was in August and diagnosed the issue as needing a new compressor a copper line modification and Freon The copper line modification and Freon is not covered through [redacted] I advised the customer of the non-covered cost of $ Customer argued back in forth with [redacted] about the non-covered We stayed in contact with customer via email and phone from the first visit until even after install date The costs went up after the new year, however we told the customer we would stand by the price we quoted her back in August Customer did not have the funds until mid to end of February We received a work order from [redacted] , we were advised that we had to go back to the property first to confirm the issue is still the same and nothing has changed since last visit We did so and we went out to the home on February 19th and confirmed same diagnosisOnce [redacted] ordered compressor we went back out to install the compressor copper line and Freon on 2/28/ The compressor has a one-year warrantyHowever, we did not receive any type of contact via e-mail or phone regarding her unit She should have contacted us directly with any type of concerns or issues so we can make any corrections if there are any corrections that need to be made We have been contracted through [redacted] for over ten years and still presently contracted
We have received your letter about a complaint that you received about our companyI have contacted the customer and issued them a full refund without needing them to return the product they orderedI emailed all the customers that had orders shipped out on April 15thWe had an issue where our packages were lost or misplaced at a [redacted] shipping facilityThe packages sat and were not moved until we were contacted by customers saying their tracking number hadn’t updated So we contacted [redacted] shipping facility and they got the packages out the door the following day and onto the customersWe emailed everyone that was a part of that mishapIt’s possible we missed this customer on the explanationBut she has been allowed to keep the product that was then delivered on May 4th and received a full refundHopefully she feels the situation was fixed Thanks, Customer Support Specialist HHF & Forskolin Share2Care Program Email: [email protected] For more information or to connect with us: Website: [redacted]
I'm not worried about the $deductible I paid [redacted] I would like an email explanation from Infiniti Heating and Air on how their service tech claimed my AC unit needed a new compressorAll it needed was a simple, inexpensive relay switchWas this an honest mistake on the part of the service tech from Infiniti? If I don't hear from them; I'll file a complaint against their license with CA state license contractor's board
The first time we went out to the property was in August and diagnosed the issue as needing a new compressor a copper line modification and Freon The copper line modification and Freon is not covered through [redacted] I advised the customer of the non-covered cost of $ Customer argued back in forth with [redacted] about the non-covered We stayed in contact with customer via email and phone from the first visit until even after install date The costs went up after the new year, however we told the customer we would stand by the price we quoted her back in August Customer did not have the funds until mid to end of February We received a work order from [redacted] , we were advised that we had to go back to the property first to confirm the issue is still the same and nothing has changed since last visit We did so and we went out to the home on February 19th and confirmed same diagnosisOnce [redacted] ordered compressor we went back out to install the compressor copper line and Freon on 2/28/ The compressor has a one-year warrantyHowever, we did not receive any type of contact via e-mail or phone regarding her unit She should have contacted us directly with any type of concerns or issues so we can make any corrections if there are any corrections that need to be made We have been contracted through [redacted] for over ten years and still presently contracted
We have received your letter about a complaint that you received about our companyI have contacted the customer and issued them a full refund without needing them to return the product they orderedI emailed all the customers that had orders shipped out on April 15thWe had an issue where our packages were lost or misplaced at a [redacted] shipping facilityThe packages sat and were not moved until we were contacted by customers saying their tracking number hadn’t updated So we contacted [redacted] shipping facility and they got the packages out the door the following day and onto the customersWe emailed everyone that was a part of that mishapIt’s possible we missed this customer on the explanationBut she has been allowed to keep the product that was then delivered on May 4th and received a full refundHopefully she feels the situation was fixed Thanks, Customer Support Specialist HHF & Forskolin Share2Care Program Email: [email protected] For more information or to connect with us: Website: [redacted]
I'm not worried about the $deductible I paid [redacted] I would like an email explanation from Infiniti Heating and Air on how their service tech claimed my AC unit needed a new compressorAll it needed was a simple, inexpensive relay switchWas this an honest mistake on the part of the service tech from Infiniti? If I don't hear from them; I'll file a complaint against their license with CA state license contractor's board