All in One Custom Builders

Business Response to a Complaint Complaint ID#: [redacted] Company Name: All In One Custom Builders LLC Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: In response to the complaint filed by [redacted] on May 30th 2015, the facts (truth) are as followedWe were contacted by the [redacted] s in the fall of to build a composite deck with a portion of that deck to have a roof and also to have that covered portion screened inThe existing deck at the time was not safe as one of her beloved dogs fell and was critically injured Our bid included the removal of the deck, construction of new and much larger composite deck, proper installation of the vinyl siding surrounding the deck, construction of a roof (hip) over a portion of the deck and to have that portion screened inThe estimate also included vinyl handrails, necessary electric for outdoor ceiling fan, and all dumpster, permits and feesIt is true that we began construction in Oct of (after we painted their house) and we removed the old deck via a 20yd dumpster that we had deliveredThere is no easy access to the rear of the house, all gates are 4' and all material is carried by hand (not a big deal but, important to note)What's also important to note is that the rear of the house never sees any sunlight whatsoever (this is a big deal) As everyone living in Kentucky knows that on Halloween, we were blessed with our first snow and the beginning of an unusually cold winterComposite decking is unlike treated lumber in every way possibleIt's expensive, it's heavy, everything is predrilled and special screws and fasteners are required, and most importantly, it doesn't like cold weather prior to being installedIt's plastic and can be very brittle until cut and securedDue to the deck being in absolute shade, the already cold weather made the temps around degrees colder and for most of the winter, the rear of the house remained in single to teen tempsUnfortunately, this material requires everything to be premeasured and drilled, and the frigid temps made this next to impossibleWe are not known for sacrificing our quality for any reason or excuseWe stand behind, on, under, all over our workThe decision was made to temporarily halt the project as work was going at a very nonproductive snails paceYes, we did use untreated lumber for handrailsWhat [redacted] did not say was that half the vinyl handrails were already installedThe untreated handrails were temporary to keep her dogs safe as she wanted them to be able to use the dog door which opened on to the new deckWe made the deck safe and usable until we could return and complete when the weather allowedYes, we made the entire deck usable and safe while it was still under construction! At the end of the winter, temps and climate began to swing in our favor to resume construction and head for completion of the deckAs we began to schedule our workload, I received a letter from [redacted] 's attorney stating that we had until April 15th to complete the deckAs our past winter would have it, we were then the recipients of our biggest snowfall of the season and 2ft of snow fell from the skiesOnce again, with no sunlight to rapidly melt this snowfall, it was unsafe and unproductive to return until the snow and ice had melted (important to not that this deck is above a walkout basement and 10' above grade)Before the April 15th deadline, a realtor contacted and informed us that the [redacted] s are selling their house and no longer want the roof or screened in portion of the deck but, rather, just want the existing deck to have the completed handrails on it and the job completedYes, the [redacted] s paid a $7, deposit, as required, at the beginning of the jobHowever, that deposit only covers a portion of the materialsAs I explained to [redacted] that we have $in materials sitting out there, the deposit doesn't pay or cover any of the labor that has already and yet to be performedThe [redacted] s believe that they spent enough and don't feel as if they should pay for anything elseI'm not asking for more money! I'm asking her to pay the cost of a very large composite deck with vinyl handrails, the expense of demoing and removal of the old deck, and the labor to do both! They simply have paid a portion of the materialsYes, we haven't finishedShe fired us to keep from having to pay for any labor!! As I stated before, composite material is very expansive as well as vinyl handrails when you factor in all the mounting brackets and caps We just want what's fairNobody should get work completed for just the cost of materialIn response to her allegation of the deck not passing codeIt's not completed!!!!! Just because we went above and beyond to make it safe for use doesn't mean that we were ready for the great Common Wealth of Kentucky to sign of on it! It just simply means, that we are two guys that care enough, not just for our customer but, but for their pets and the concern that their owners have for themThere was no trash left behind, there was no unprofessionalism conducted, and there were no excuses other than the ones that they could see out the back windows of there homeWe can't control the weather, that is why we can't give a deadline on exterior workWe work with hammers not magic wandsI wish that The [redacted] s would recognize the hard work that we did for themWe worked in the coldest conditions that we've seen in decades to give them a deck that was far beyond the greatest expectationsWe take this complaint very personal as its a slap in the face when they already delivered a blow when they breached the original signed contract and decided not to pay for our laborI have no ill feelings towards the [redacted] s, however, I am sick that our efforts and professionalism was taken for granted and they didn't hold up their side of our contractWe will continue to provide a quality that is unequalWe will continue to provide the very best customer service possible And, we will continue to go beyond the hopes of our customer and deliver nothing less than our very best Sent on: 6/9/9:57:AM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
In response to *** ***
extremely verbose one paragraph rebuttal, some points he was trying to make
should be addressed. *** ***
signed a contract that included materials and labor. I have a copy of the contract; he was
supposed to build the deck and roof, all electric for outdoor lighting, vinyl
soffit, fan, gutters and a screened in porch.
He finished half of the job and never came back. He now has a whole new set of excuses why he didn’t
finish that I am now hearing for the first time
We did have
an unusual amount of snow this past winter, but it didn’t snow all winter According to weathersource.com, in the six
months between October 8th and April 8th, we had
snowstorms. I did not expect them to
work during a snowstorm, but I did expect him to finish the job within
months. Every winter is cold, if he
couldn’t work in cold weather, he should never have started in October
The
composite decking was not installed per the manufacturers instructions. The stringers on the steps are supposed to be
inches apart and they are inches apart.
The composite boards were butted up right next to each other and they
were supposed to have a 5mm gap in between the boards to allow for expansion. Because there was no gap, the boards started
bowing and bending. All the boards need
to be removed and placed properly. ***
stated that composite decking is unlike treated lumber and it was too cold to
install the composite decking. The
composite decking was installed in December, so I’m not sure what point he was
trying to make other than explaining how hard it was for him to do the job
*** stated, “The decision was made to temporarily halt
the project.” If that was the case, he
didn’t share that decision with us.
Whenever we called, he didn’t answer the phone and he wouldn’t
communicate with us, he would have his coworker communicate with us. Their text messages gave all kinds of
different excuses, which included “I’m sick, it’s too cold, he was too busy
with family.” The last text we received
from his coworker was during days of perfect weather and he said, “ Your job
isn’t the only job we are working on.”
*** was
right, I did not mention the vinyl handrail they installed around half of the
deck, but since he mentioned it, they were left uncapped to rust in the center
and they were also not installed per manufacturer instructions. One handrail is crooked. It states right on the Veranda Armorguard board
“side board spacing 5mm between board and any permanent structure or post.”
There are no gaps between the house or any of the handrail postsEverything
they did needs to be removed and redone.
If the deck isn’t installed to the manufacturers instructions, it voids
the warranty.
*** went
on to say,
“At the end of
winter, temps and climate began to swing in our favor to resume
construction and head for completion of the deck. As we began to schedule our workload I received a letter from ***'s attorney...”
They received the letter from our lawyer on February 9,
and he had until April 8, to complete the deck. They couldn’t find one day in that timeframe
to come over and work?
On April 8th,
I had the realtor who referred him come over and give us an assessment to sell
the house. She got on the phone with
*** right in front of me and asked him to just put up rails and call it even,
he agreed but texted me a few days later wanting more money. I already gave him $and I would have
given him the balance of $if he completed the entire job as described
in our written and signed contract. I
gave him months to complete a job that should have taken less than
months. Therefore, I had no choice but
to fire him for breach of contract.
As for the
“great Commonwealth of Kentucky’s “ Inspection, the code inspector only
inspected what was finished*** conveniently forgot to mention the steps and
the cement pad that was poured in the wrong place and was inches higher than
the existing cement patio. The bottom
step landed right at the edge of the cement pad and you stepped off the bottom
step into the dirt. *** wasn’t willing
to tear out and replace the pad. So the
inspector failed the steps for improper step height. *** said he would pour cement in front of
the pad so you stepped on cement, but of course, he never did. Perhaps he thought his hammer was a magic
wand. He also said he didn’t leave any
trash. I have many photos that said he
did
Since ***
stated that he cares so much about his customers, I would like to address that
as well. There was a judgment against
him in North Carolina on 10/17/in *** County for $and a judgment
against him in *** County Kentucky on 6/10/for $12,813.80. So he has had documented judgments against
him that he hasn’t taken such great care of his customers. I don’t think he “stood behind, on, under and
all over” his work in those cases, just like he didn’t in this case
I can back
up my words with documentation and photos.
All he has is his word, which obviously doesn’t mean much
Regards,
*** ***-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
In response to *** ***
extremely verbose one paragraph rebuttal, some points he was trying to make
should be addressed. *** ***
signed a contract that included materials and labor. I have a copy of the contract; he was
supposed to build the deck and roof, all electric for outdoor lighting, vinyl
soffit, fan, gutters and a screened in porch.
He finished half of the job and never came back. He now has a whole new set of excuses why he didn’t
finish that I am now hearing for the first time
We did have
an unusual amount of snow this past winter, but it didn’t snow all winter According to weathersource.com, in the six
months between October 8th and April 8th, we had
snowstorms. I did not expect them to
work during a snowstorm, but I did expect him to finish the job within
months. Every winter is cold, if he
couldn’t work in cold weather, he should never have started in October
The
composite decking was not installed per the manufacturers instructions. The stringers on the steps are supposed to be
inches apart and they are inches apart.
The composite boards were butted up right next to each other and they
were supposed to have a 5mm gap in between the boards to allow for expansion. Because there was no gap, the boards started
bowing and bending. All the boards need
to be removed and placed properly. ***
stated that composite decking is unlike treated lumber and it was too cold to
install the composite decking. The
composite decking was installed in December, so I’m not sure what point he was
trying to make other than explaining how hard it was for him to do the job
*** stated, “The decision was made to temporarily halt
the project.” If that was the case, he
didn’t share that decision with us.
Whenever we called, he didn’t answer the phone and he wouldn’t
communicate with us, he would have his coworker communicate with us. Their text messages gave all kinds of
different excuses, which included “I’m sick, it’s too cold, he was too busy
with family.” The last text we received
from his coworker was during days of perfect weather and he said, “ Your job
isn’t the only job we are working on.”
*** was
right, I did not mention the vinyl handrail they installed around half of the
deck, but since he mentioned it, they were left uncapped to rust in the center
and they were also not installed per manufacturer instructions. One handrail is crooked. It states right on the Veranda Armorguard board
“side board spacing 5mm between board and any permanent structure or post.”
There are no gaps between the house or any of the handrail postsEverything
they did needs to be removed and redone.
If the deck isn’t installed to the manufacturers instructions, it voids
the warranty.
*** went
on to say,
“At the end of
winter, temps and climate began to swing in our favor to resume
construction and head for completion of the deck. As we began to schedule our workload I received a letter from ***'s attorney...”
They received the letter from our lawyer on February 9,
and he had until April 8, to complete the deck. They couldn’t find one day in that timeframe
to come over and work?
On April 8th,
I had the realtor who referred him come over and give us an assessment to sell
the house. She got on the phone with
*** right in front of me and asked him to just put up rails and call it even,
he agreed but texted me a few days later wanting more money. I already gave him $and I would have
given him the balance of $if he completed the entire job as described
in our written and signed contract. I
gave him months to complete a job that should have taken less than
months. Therefore, I had no choice but
to fire him for breach of contract.
As for the
“great Commonwealth of Kentucky’s “ Inspection, the code inspector only
inspected what was finished*** conveniently forgot to mention the steps and
the cement pad that was poured in the wrong place and was inches higher than
the existing cement patio. The bottom
step landed right at the edge of the cement pad and you stepped off the bottom
step into the dirt. *** wasn’t willing
to tear out and replace the pad. So the
inspector failed the steps for improper step height. *** said he would pour cement in front of
the pad so you stepped on cement, but of course, he never did. Perhaps he thought his hammer was a magic
wand. He also said he didn’t leave any
trash. I have many photos that said he
did
Since ***
stated that he cares so much about his customers, I would like to address that
as well. There was a judgment against
him in North Carolina on 10/17/in *** County for $and a judgment
against him in *** County Kentucky on 6/10/for $12,813.80. So he has had documented judgments against
him that he hasn’t taken such great care of his customers. I don’t think he “stood behind, on, under and
all over” his work in those cases, just like he didn’t in this case
I can back
up my words with documentation and photos.
All he has is his word, which obviously doesn’t mean much
Regards,
*** ***-***

Business Response to a
Complaint


Complaint
ID#:


[redacted]




Company
Name:
...



All
In One Custom Builders LLC




Company
Contact:


[redacted]




Company
Phone:


[redacted]




Company
Email:


[redacted]




Person
Who Sent the Complaint:


[redacted]




Staff
Member:



Response:
In
response to the complaint filed by [redacted] on May 30th 2015, the
facts (truth) are as followed. We were contacted by the [redacted]s in the fall
of 2014 to build a composite deck with a portion of that deck to have a roof
and also to have that covered portion screened in. The existing deck at the
time was not safe as one of her beloved dogs fell and was critically injured.
Our bid included the removal of the deck, construction of new and much larger
composite deck, proper installation of the vinyl siding surrounding the deck,
construction of a roof (hip) over a portion of the deck and to have that portion
screened in. The estimate also included vinyl handrails, necessary electric for
outdoor ceiling fan, and all dumpster, permits and fees. It is true that we
began construction in Oct of 2014 (after we painted their house) and we removed
the old deck via a 20yd dumpster that we had delivered. There is no easy access
to the rear of the house, all gates are 4' and all material is carried by hand
(not a big deal but, important to note). What's also important to note is that
the rear of the house never sees any sunlight whatsoever (this is a big deal).
As everyone living in Kentucky knows that on Halloween, we were blessed with
our first snow and the beginning of an unusually cold winter. Composite decking
is unlike treated lumber in every way possible. It's expensive, it's heavy,
everything is predrilled and special screws and fasteners are required, and
most importantly, it doesn't like cold weather prior to being installed. It's
plastic and can be very brittle until cut and secured. Due to the deck being in
absolute shade, the already cold weather made the temps around 15 degrees
colder and for most of the winter, the rear of the house remained in single to
teen temps. Unfortunately, this material requires everything to be premeasured
and drilled, and the frigid temps made this next to impossible. We are not
known for sacrificing our quality for any reason or excuse. We stand behind,
on, under, all over our work. The decision was made to temporarily halt the
project as work was going at a very nonproductive snails pace. Yes, we did use
untreated lumber for handrails. What [redacted] did not say was that half the
vinyl handrails were already installed. The untreated handrails were temporary
to keep her dogs safe as she wanted them to be able to use the dog door which
opened on to the new deck. We made the deck safe and usable until we could
return and complete when the weather allowed. Yes, we made the entire deck
usable and safe while it was still under construction! At the end of the
winter, temps and climate began to swing in our favor to resume construction
and head for completion of the deck. As we began to schedule our workload, I
received a letter from [redacted]'s attorney stating that we had until April
15th 2015 to complete the deck. As our past winter would have it, we were then
the recipients of our biggest snowfall of the season and 2ft of snow fell from
the skies. Once again, with no sunlight to rapidly melt this snowfall, it was
unsafe and unproductive to return until the snow and ice had melted (important
to not that this deck is above a walkout basement and 10' above grade). Before
the April 15th deadline, a realtor contacted and informed us that the [redacted]s
are selling their house and no longer want the roof or screened in portion of
the deck but, rather, just want the existing deck to have the completed
handrails on it and the job completed. Yes, the [redacted]s paid a $7,000
deposit, as required, at the beginning of the job. However, that deposit only
covers a portion of the materials. As I explained to [redacted] that we have
$6300 in materials sitting out there, the deposit doesn't pay or cover any of
the labor that has already and yet to be performed. The [redacted]s believe that
they spent enough and don't feel as if they should pay for anything else. I'm
not asking for more money! I'm asking her to pay the cost of a very large
composite deck with vinyl handrails, the expense of demoing and removal of the
old deck, and the labor to do both! They simply have paid a portion of the
materials. Yes, we haven't finished. She fired us to keep from having to pay
for any labor!! As I stated before, composite material is very expansive as
well as vinyl handrails when you factor in all the mounting brackets and caps.
We just want what's fair. Nobody should get work completed for just the cost of
material. In response to her allegation of the deck not passing code.... It's
not completed!!!!! Just because we went above and beyond to make it safe for
use doesn't mean that we were ready for the great Common Wealth of Kentucky to
sign of on it! It just simply means, that we are two guys that care enough, not
just for our customer but, but for their pets and the concern that their owners
have for them. There was no trash left behind, there was no unprofessionalism
conducted, and there were no excuses other than the ones that they could see
out the back windows of there home. We can't control the weather, that is why
we can't give a deadline on exterior work. We work with hammers not magic
wands. I wish that The [redacted]s would recognize the hard work that we did for
them. We worked in the coldest conditions that we've seen in decades to give
them a deck that was far beyond the greatest expectations. We take this
complaint very personal as its a slap in the face when they already delivered a
blow when they breached the original signed contract and decided not to pay for
our labor. I have no ill feelings towards the [redacted]s, however, I am sick
that our efforts and professionalism was taken for granted and they didn't hold
up their side of our contract. We will continue to provide a quality that is
unequal. We will continue to provide the very best customer service possible.
And, we will continue to go beyond the hopes of our customer and deliver
nothing less than our very best.
Sent on:
6/9/2015 9:57:04 AM

Business Response to a
Complaint
...


Complaint
ID#:


[redacted]


Company
Name:


All
In One Custom Builders LLC


Company
Contact:


[redacted]


Company
Phone:


[redacted]


Company
Email:


[redacted]


Person
Who Sent the Complaint:


[redacted]


Staff
Member:



Response:
In
response to the complaint filed by [redacted] on May 30th 2015, the
facts (truth) are as followed. We were contacted by the [redacted]s in the fall
of 2014 to build a composite deck with a portion of that deck to have a roof
and also to have that covered portion screened in. The existing deck at the
time was not safe as one of her beloved dogs fell and was critically injured.
Our bid included the removal of the deck, construction of new and much larger
composite deck, proper installation of the vinyl siding surrounding the deck,
construction of a roof (hip) over a portion of the deck and to have that portion
screened in. The estimate also included vinyl handrails, necessary electric for
outdoor ceiling fan, and all dumpster, permits and fees. It is true that we
began construction in Oct of 2014 (after we painted their house) and we removed
the old deck via a 20yd dumpster that we had delivered. There is no easy access
to the rear of the house, all gates are 4' and all material is carried by hand
(not a big deal but, important to note). What's also important to note is that
the rear of the house never sees any sunlight whatsoever (this is a big deal).
As everyone living in Kentucky knows that on Halloween, we were blessed with
our first snow and the beginning of an unusually cold winter. Composite decking
is unlike treated lumber in every way possible. It's expensive, it's heavy,
everything is predrilled and special screws and fasteners are required, and
most importantly, it doesn't like cold weather prior to being installed. It's
plastic and can be very brittle until cut and secured. Due to the deck being in
absolute shade, the already cold weather made the temps around 15 degrees
colder and for most of the winter, the rear of the house remained in single to
teen temps. Unfortunately, this material requires everything to be premeasured
and drilled, and the frigid temps made this next to impossible. We are not
known for sacrificing our quality for any reason or excuse. We stand behind,
on, under, all over our work. The decision was made to temporarily halt the
project as work was going at a very nonproductive snails pace. Yes, we did use
untreated lumber for handrails. What [redacted] did not say was that half the
vinyl handrails were already installed. The untreated handrails were temporary
to keep her dogs safe as she wanted them to be able to use the dog door which
opened on to the new deck. We made the deck safe and usable until we could
return and complete when the weather allowed. Yes, we made the entire deck
usable and safe while it was still under construction! At the end of the
winter, temps and climate began to swing in our favor to resume construction
and head for completion of the deck. As we began to schedule our workload, I
received a letter from [redacted]'s attorney stating that we had until April
15th 2015 to complete the deck. As our past winter would have it, we were then
the recipients of our biggest snowfall of the season and 2ft of snow fell from
the skies. Once again, with no sunlight to rapidly melt this snowfall, it was
unsafe and unproductive to return until the snow and ice had melted (important
to not that this deck is above a walkout basement and 10' above grade). Before
the April 15th deadline, a realtor contacted and informed us that the [redacted]s
are selling their house and no longer want the roof or screened in portion of
the deck but, rather, just want the existing deck to have the completed
handrails on it and the job completed. Yes, the [redacted]s paid a $7,000
deposit, as required, at the beginning of the job. However, that deposit only
covers a portion of the materials. As I explained to [redacted] that we have
$6300 in materials sitting out there, the deposit doesn't pay or cover any of
the labor that has already and yet to be performed. The [redacted]s believe that
they spent enough and don't feel as if they should pay for anything else. I'm
not asking for more money! I'm asking her to pay the cost of a very large
composite deck with vinyl handrails, the expense of demoing and removal of the
old deck, and the labor to do both! They simply have paid a portion of the
materials. Yes, we haven't finished. She fired us to keep from having to pay
for any labor!! As I stated before, composite material is very expansive as
well as vinyl handrails when you factor in all the mounting brackets and caps.
We just want what's fair. Nobody should get work completed for just the cost of
material. In response to her allegation of the deck not passing code.... It's
not completed!!!!! Just because we went above and beyond to make it safe for
use doesn't mean that we were ready for the great Common Wealth of Kentucky to
sign of on it! It just simply means, that we are two guys that care enough, not
just for our customer but, but for their pets and the concern that their owners
have for them. There was no trash left behind, there was no unprofessionalism
conducted, and there were no excuses other than the ones that they could see
out the back windows of there home. We can't control the weather, that is why
we can't give a deadline on exterior work. We work with hammers not magic
wands. I wish that The [redacted]s would recognize the hard work that we did for
them. We worked in the coldest conditions that we've seen in decades to give
them a deck that was far beyond the greatest expectations. We take this
complaint very personal as its a slap in the face when they already delivered a
blow when they breached the original signed contract and decided not to pay for
our labor. I have no ill feelings towards the [redacted]s, however, I am sick
that our efforts and professionalism was taken for granted and they didn't hold
up their side of our contract. We will continue to provide a quality that is
unequal. We will continue to provide the very best customer service possible.
And, we will continue to go beyond the hopes of our customer and deliver
nothing less than our very best.
Sent on:
6/9/2015 9:57:04 AM