All In One Remodeling

LUCKHARDT LAWN SERVICE INCTAYLOR MILL RAODCOVINGTON, KY 41015###-###-####To Whom It May Concern,ID # [redacted] I have been providing high quality lawn service for over years and have seldom had complaintsMrs [redacted] has been a customer for just four months and in that short period of time she has complained several timesI pride my business in the quality of our work and attempt to address complaints professionally and in a timely mannerFor example, we pride ourselves in providing a consistent and reliable service by maintaining a weekly mowing schedule the customer can rely uponTo provide this level of reliability, if a customer doesn't want service in a particular week, we ask they call and give us prior noticeIf we do not hear differently we provide the service as previously agreed toIn regards to the issue of Mrs [redacted] 's boundary line, it was one of the first few times we cut the lawn and we did miss the line by less than a footUpon receiving a phone call from Mrs [redacted] I communicated the correct dimensions to my employees and promptly went back to service the additional boundary lineOn another instance I received a phone call from Mrs [redacted] saying that we did not edge when in fact my employee was in the process of returning the mower to the truck and retrieving the weed eater to complete the serviceAs for the landscaping issue, I did not have the opportunity to address the issue as I have never received a phone callIf I had we would have attempted to resolve the issue to Mrs [redacted] 's satisfaction!In closing, my reputation is VERY important to me as it is the one thing that differentiates my business from others in the industryI try very hard to provide a high quality service to our customersIn the case that we do make a mistake, I attempt to resolve the issue in a timely and professional mannerAlthough I do believe Mrs [redacted] owes for the final service, as a courtesy, I am willing to forgive the final charge to put this matter behind us.Sincerely,Luckhardt Lawn Service Inc, Doug L [redacted] , President

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

LUCKHARDT LAWN SERVICE INC.6352 TAYLOR MILL RAODCOVINGTON, KY  41015###-###-####To Whom It May Concern,ID # [redacted]I have been providing high quality lawn service for over 20 years and have seldom had complaints. Mrs. [redacted] has been a customer for just four months and in that short period of...

time she has complained several times. I pride my business in the quality of our work and attempt to address complaints professionally and in a timely manner. For example, we pride ourselves in providing a consistent and reliable service by maintaining a weekly mowing schedule the customer can rely upon. To provide this level of reliability, if a customer doesn't want service in a particular week, we ask they call and give us prior notice. If we do not hear differently we provide the service as previously agreed to. In regards to the issue of Mrs. [redacted]'s boundary line, it was one of the first few times we cut the lawn and we did miss the line by less than a foot. Upon receiving a phone call from Mrs. [redacted] I communicated the correct dimensions to my employees and promptly went back to service the additional boundary line. On another instance I received a phone call from Mrs. [redacted] saying that we did not edge when in fact my employee was in the process of returning the mower to the truck and retrieving the weed eater to complete the service. As for the landscaping issue, I did not have the opportunity to address the issue as I have never received a phone call. If I had we would have attempted to resolve the issue to Mrs. [redacted]'s satisfaction!In closing, my reputation is VERY important to me as it is the one thing that differentiates my business from others in the industry. I try very hard to provide a high quality service to our customers. In the case that we do make a mistake, I attempt to resolve the issue in a timely and professional manner. Although I do believe Mrs. [redacted] owes for the final service, as a courtesy, I am willing to forgive the final charge to put this matter behind us.Sincerely,Luckhardt Lawn Service Inc, Doug L[redacted], President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]