I contacted the guest on Friday February 14,2014 regarding the matter. My email to the complainant (attached) was to apologize for what she felt was deception but also to let her know her credit card was already refunded back on January 28th,...
2014.
The guest has my contact information and will contact me should any additional questions arise. I do however feel with our prompt follow up to the matter, the case can be closed/resolved with a positive end result.
I contacted the guest on Friday February 14,2014 regarding the matter. My email to the complainant (attached) was to apologize for what she felt was deception but also to let her know her credit card was already refunded back on January 28th,...
2014.
The guest has my contact information and will contact me should any additional questions arise. I do however feel with our prompt follow up to the matter, the case can be closed/resolved with a positive end result.