All-Inclusive Investigative Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] I did not authorize repairs and did not file with insurance because I was not in an accident Regards,

*** ** ***Owner/Qualified ManagerAll-Inclusive Investigative Services*** *** ***
*** *** *** I'm appalled but not surprise that the office manager *** *** of the Legal Services of Northern California, Redding Office filed a complaint with the RevDex.comFrom the first contact with ***, I sense by her negativity on the phone that she was taking this matter personalOne indicator is when the case in mentioned was dismissed by the Plaintiff/Petitioner on December 2017, three days later*** filed the complaint with the Revdex.com. On January 2018, the same day that the complaint was filed with the Revdex.com, *** sent me an email “ We believe that since you were late on filing the document, which could have costs our client their case, we should not have to pay this invoice.” Responding to her email I sent the following email to *** “I believe the Revdex.com would like to hear your weak responseThe work was completed and your client was not harmed.” The Respondent/Defendant was served by the Petitioner/Plaintiff non-registered California Process Server on December at 5:pmThe form the Petitioner/Plaintiff Process Sever used was the wrong proof of service formThe Respondent/Defendant was served with Unlawful Detainer/EvictionThe form (POS-20) used and filed in court clearly states when serving a Summons and Complaint proof of service (POS-20) form is not the proper formThe correct form would have been POS-10. The Respondent/Defendant had calendar days after the summons and complaint were served on her to file Unlawful Detainer ResponseThe Petitioner/Plaintiff in this case could have filed a default on the Respondent/Defendant on December at 8:amInstead I filed the Unlawful Detainer Response with the courts on December at 8:amThe case was dismissed by the Petitioner/Plaintiff on December 2017. Sincerely *** ** ***Registered California Process Server

Revdex.comCase# ***To Whom It May Concern Mrs
*** has been receiving excellent service from the beginningWe sell our
cars AS ISShe bought the car on March 12, for $4,On
March 21,
Mrs*** called our dealership and said the car has
drained all of its fluids and to come pick it up and we did just thatThe
car was dropped at the mechanic to see what was wrong with itInitially, Mrs
*** failed to mention to us that she damaged the car by going
over the curb and sidewalkWhen the car was diagnosed, she was informed that
there are damages from impact under the car and she must have hit
something, she said she "went over the curb and the sidewalk"She
was informed of all the damages( Which include Engine and Oil Pan, Transmission
and Oil Pan, Radiator and Air Condition) that happened and she was also
informed that she is responsible financially for the repairs since we sell the
cars AS ISShe made the decision to fix the car and gave us a
verbal order to go ahead and fix itAll the parts that were replaced show
damaged caused by impactThe car was driving fine from purchase date until the
date she damaged the car Mrs***
does not want to pay for repairs on the damages she causedThe Car is at a
third party mechanic shopIt was explained to her that she needs to pay the
repairs which are discounted at a commercial rate and the towing It is
her responsibility to maintain her vehicle and repairsIf she decided to use a
recommended shops, she is responsible financially for repairsAs she
mentioned, she called and asked us to come pick up the car and she was informed
with the damages (when she mentioned she went over the sidewalk) and gave an order to repair the carShe is
refusing payment to the repair shop and for towing and we have nothing to do
with that Thanks, ManagementUS Auto Group IncOffice: 832-804-9339Fax: 281-752-
[email protected]

US Auto Group strives to
keep their customers happy and 100% satisfied, we regret to have a customer
that's not satisfied
Based on the sequence of
the events and on the information Mrs*** has provided, and with her
verbal requests to pick up the vehicle and diagnose itThen
US Auto Group Explained
to Mrs*** the damages and what caused them was an impactShe admitted to
going over the curb and asked to repair the car so she can go back and forth to
work
Mrs*** was
informed that her full coverage insurance could cover the accident and damages
but she refused to make a claim
As mentioned before, the
amount charges are for repairs by third party mechanicWe have no control to
dispute or discount the charges
Mrs
*** DAMAGED the car then authorized the repairs and she needs to honor her request and pay for repairs and towing.
To RESOLVE the matter
above, Mrs*** needs to PAY the repairs and towing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
I did not authorize repairs and did not file with insurance because I was not in an accident.
Regards,