All Island Plumbing Supply Inc.

Customer info:
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"margin: 0in 0in 0pt;">As per our conversation with the customer , Electronic controls can’t be refunded for defects unless sent to manufacturer for analysis:
Customer was not happy and wanted refund immediately we explained the manufacturers policy which is below:
*** warranty will not be honored it
(1) Product is damaged or missing parts or accessory items including batteries
(2) Product exhibits evidence of field misapplications
Final disposition of any warranty claim will be determined solely by HoneywellIf inspection by *** does not disclose any defect covered by the warranty, the product will be returned or scrapped as instructed by the customer and Honeywell’s regular service charges will applyProducts returned to the customer may be sent shipping charges collect
If you have any questions relative to product returns to Honeywell, contact your customer care representative:
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Review: I purchased an L8148B Aquastat Relay product from All Island Plumbing on Monday Oct. [redacted]. I paid them $228.10. I had a contracted licensed plumber install the product, for he stated "The relay is no good." This plumber spent 4 hours at my place trying to figure out why this would not work. eventually he tested another relay and worked right away, but NOT compatible(meaning I need the compatible part).I then proceeded to call All Island and they stated "We cannot give you the money or exchange the item, but it will be sent to [redacted] to see what they say after inspection, which can take 2-3 months." Now the winter season is coming up and I have no money to purchase another part or pay a plumber for his work. When I purchased the item they never stated "We do not take back electric items" nor does it appear anywhere on my receipt. It only states on the receipt "exchange or 20% for refund."As a customer when can I get my money back even or exchange, I can not sit and wait through the winter cause they did not inform me, state on the receipt no exchange or refund for electric parts.Thank you[redacted]Desired Settlement: Refund at store policy or exchange. I want what I purchased for not a malfunctioned item or money back at 20% lost for me. Not a delay in service cause it has to go sit in [redacted] dring the winter months.

Business

Response:

Customer info:

As per our conversation with the customer , Electronic controls can’t be refunded for defects unless sent to manufacturer for analysis:

Customer was not happy and wanted refund immediately . we explained the manufacturers policy which is below:

[redacted] warranty will not be honored it.

(1) Product is damaged or missing parts or accessory items including batteries

(2) Product exhibits evidence of field misapplications

Final disposition of any warranty claim will be determined solely by Honeywell. If inspection by [redacted] does not disclose any defect covered by the warranty, the product will be returned or scrapped as instructed by the customer and Honeywell’s regular service charges will apply. Products returned to the customer may be sent shipping charges collect.

If you have any questions relative to product returns to Honeywell, contact your customer care representative: