Complaint: [redacted] I am rejecting this response because:The owner of the company knows that my items were not "misplaced" The contents of an entire section of my drawer were removed along with several items that were in separate boxes They were STOLEN and I would like them back or be compensated for them Regards, [redacted]
I attached the paperwork regarding Mr [redacted] move Unfortunately, he did not elect to purchase additional coverage which limits his shipment to a maximum of .60? per poundper article The attached paperwork includes the following verbiage and signatures:Page – Mr [redacted] selected (option 1) which declined coverage and only allows for a maximum reimbursement of .60? per pound per article.Page – Fragile Items section Includes television sets in the verbiage.Page – A section regarding Flat Panel TelevisionsNo insurance or container was purchased.Page – This section also dedicated to insurance to further clarify the coverage to avoid any confusion.A 42” Flat screen television could weigh up to pounds which would entitle Mr [redacted] to a reimbursement of $ I realized he was upset and offered an olive branch so to speak with a reimbursement check of $ Since then Mr [redacted] has disputed his credit card in the amount of $which was refunded to himThat is the reason westopped payment on the claim settlement checkOnce we get reimbursed for the $which is owed to us we will settle the claim We are not required to settle a claim until all charges are satisfied.You can reach us at [redacted]
Complaint: [redacted] I am rejecting this response because:The owner of the company knows that my items were not "misplaced" The contents of an entire section of my drawer were removed along with several items that were in separate boxes They were STOLEN and I would like them back or be compensated for them Regards, [redacted]
I attached the paperwork regarding Mr [redacted] move Unfortunately, he did not elect to purchase additional coverage which limits his shipment to a maximum of .60? per poundper article The attached paperwork includes the following verbiage and signatures:Page – Mr [redacted] selected (option 1) which declined coverage and only allows for a maximum reimbursement of .60? per pound per article.Page – Fragile Items section Includes television sets in the verbiage.Page – A section regarding Flat Panel TelevisionsNo insurance or container was purchased.Page – This section also dedicated to insurance to further clarify the coverage to avoid any confusion.A 42” Flat screen television could weigh up to pounds which would entitle Mr [redacted] to a reimbursement of $ I realized he was upset and offered an olive branch so to speak with a reimbursement check of $ Since then Mr [redacted] has disputed his credit card in the amount of $which was refunded to himThat is the reason westopped payment on the claim settlement checkOnce we get reimbursed for the $which is owed to us we will settle the claim We are not required to settle a claim until all charges are satisfied.You can reach us at [redacted]