All Kinds of Filters Inc.

Tell us why here...Long Supply recently acquired All Kinds of Filters and Filters LifeWe were under the assumption and leveraging the good faith of the previous owners to have completed all previous orders and refunds prior to the close of the businessIt was not until 11/we uncovered over
600+ email from customers who either did not receive their orders or were not refunded the money owed to them. We are personally calling each impacted customer to verify the order, confirm if they have/have not received their refund and working with them to either a) send out the filter they ordered or b) refund in full their purchase.This is not how Long Supply does business and working to solve all issues as soon as possible.*** ** ***

Tell us why here...Long Supply recently acquired All Kinds of Filters and Filters LifeWe were under the assumption and leveraging the good faith of the previous owners to have completed all previous orders and refunds prior to the close of the businessIt was not until 11/we uncovered over
600+ email from customers who either did not receive their orders or were not refunded the money owed to them. We are personally calling each impacted customer to verify the order, confirm if they have/have not received their refund and working with them to either a) send out the filter they ordered or b) refund in full their purchaseThis is not how Long Supply does business and working to solve all issues as soon as possible*** ** ***

Initial Business Response /* (1000, 6, 2015/08/28) */
Contact Name and Title: *** President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@filters4life.com
I issued a refund for $on 8/19/for order XXXXX

Initial Business Response /* (1000, 7, 2015/09/14) */
From: ***@filters4life.com (mailto:***@filters4life.com)
Sent: Saturday, September 12, XXXX X:XX PM
To:***
Cc: ***@filters4life.com
Subject: Revdex.com Unanswered Complaints
***
I am emailing you back to resolve both
complaints
*** -I have refunded $on 7/31/
Initial Consumer Rebuttal /* (2000, 9, 2015/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

*** *** recently acquired All Kinds of Filters and Filters LifeWe were under the assumption and leveraging the good faith of the previous owners to have completed all previous orders and refunds prior to the close of the businessIt was not until 11/we uncovered over 600+ email from
customers who either did not receive their orders or were not refunded the money owed to them. We are personally calling each impacted customer to verify the order, confirm if they have/have not received their refund and working with them to either a) send out the filter they ordered or b) refund in full their purchase.This is not how *** *** does business and working to solve all issues as soon as possible.*** ** ***

Initial Business Response /* (1000, 6, 2015/10/01) */
Contact Name and Title: [redacted] President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@filters4life.com
I apologize for the delay, this has been refunded, I am unable to attach the credit, because there isn't a place for me to...

upload. I did send a copy to your email of the credit.

[redacted] recently acquired All Kinds of Filters and Filters 4 Life. We were under the assumption and leveraging the good faith of the previous owners to have completed all previous orders and refunds prior to the close of the business. It was not until 11/10 we uncovered over 600+ email from...

customers who either did not receive their orders or were not refunded the money owed to them.  We are personally calling each impacted customer to verify the order, confirm if they have/have not received their refund and working with them to either a) send out the filter they ordered or b) refund in full their purchase.This is not how [redacted] does business and working to solve all issues as soon as possible.[redacted] A. [redacted]

Complaint: 10887319
I am rejecting this response because:
Sincerely,
Raymond [redacted]

Initial Business Response /* (1000, 5, 2015/08/28) */
Contact Name and Title: [redacted] President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@filters4life.com
I have issued a refund for order XXXXX for $66.05 8/28/15
Initial Consumer Rebuttal /* (2000, 7, 2015/09/04) */
(The consumer...

indicated he/she ACCEPTED the response from the business.)
I should have never been charged in the first place for a product they did not have but am glad Revdex.com got them to credit my Charge Card

Initial Business Response /* (1000, 6, 2015/08/28) */
Contact Name and Title: [redacted] President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@filters4life.com
I issued a credit for order XXXXXX on 8/8/15 it email of credit was sent on 8/8/15 and again 8/20/15
Initial Consumer Rebuttal...

/* (3000, 8, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did finally receive the credit but not until we had filed a complaint. Any other credit to a credit card by other businesses shows up on the card within a maximum of two days. As they stated, we were notified that they had issued the credit on 8/8, however, it did not show up on our credit card account and the company did not return calls or emails when I called them again about this.

Initial Business Response /* (1000, 5, 2015/09/04) */
Contact Name and Title: [redacted] President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@filters4life.com
I have refunded $53.09 sorry for the wait.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/09) */
(The consumer indicated...

he/she ACCEPTED the response from the business.)
Once contacted by Revdex.com the company was very prompt at issuing a full refund. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted] Supply recently acquired All Kinds of Filters and Filters 4 Life. We were under the assumption and leveraging the good faith of the previous owners to have completed all previous orders and refunds prior to the close of the business. It was not until 11/10 we uncovered over 600+ email from...

customers who either did not receive their orders or were not refunded the money owed to them.  We are personally calling each impacted customer to verify the order, confirm if they have/have not received their refund and working with them to either a) send out the filter they ordered or b) refund in full their purchase.This is not how [redacted] Supply does business and working to solve all issues as soon as possible.Jason A. [redacted]