All Major Appliances Inc.

Review: On August **, 2013, I ordered a Viking 46" range top and Broan 46" range hood which I paid for by credit card. My credit card was charged but the merchandise was never received. I am getting excuses involving my credit card address being different from the ship to address, then the shipping company put it on hold and it was to be shipped 2 weeks ago? I requested name of shipping company and was told R+L Carriers, but when we called them locally, they have no record of any shipments.Desired Settlement: Issue a refund or a credit on my card in the amount of $2,289.00 - the amount of the charges.

Business

Response:

Dear [redacted],

After inquiring we have been able to establish that the shipping company used has taken the shipment but as stated by the consumer they have never made the delivery.

We are reimbursing the consumer the amount of $2,289 charged to their credit card ending [redacted].

Thank you

Review: I bought an oven from this company less than 10 days ago. I started using the oven and noticed that it was giving off a lot of heat. It was so hot that if 1 of the kids would touch the oven from the outside they can burn their hands. I contacted the seller and they advised me to call the manufacturer of the oven to get it repaired. I told them that I really don't want to go thought the manufacturer and would rather get an exchange for the item. The seller refused to help me.

I contact the manufacturer and they sent me a tech to look at the unit. The repair guy told me that the oven was giving off a temperature of more than 150 degrees on the outside. and he said that it is too dangerous to have kids come near the unit.

I called back the seller, because I wanted to return the item, and the seller has refused to take back the unit.

Please help me get my money back from this seller.

Thank youDesired Settlement: I would like a refund!!!!!!!!!!!!!!!

Business

Response:

As usual, we take any consumer complaint very seriously. We have spoken to the manufacturer and they've informed us that the temperature of the range’s exterior falls within the accepted legal code for the product. In addition, we have researched the UL Codes for this product and under UL code [redacted] and code [redacted] the acceptable temperature for this product – depending on the material composure - is from 160 – 172 degrees.

However in an attempt to satisfy the consumer we have contacted the manufacturer to see if we can obtain a Return Authorization for this product even though it meets all the requirements of the United Laboratories and the American Gas Association. The testing procedure for all ranges is very stringent and approval for the sale of each model is not issued lightly.

We will forward to the Revdex.com and the consumer the outcome of our request made to the manufacturer as soon as they reply.

As is clearly evident from our record with the Revdex.com, we have always had a minute amount of consumer complaints and we always strive to resolve any issue to everyone’s satisfaction.

Thank you

Review: July **, 2013 To Whom It May Concern: On February *, 2013 I bought a Whirlpool Maytag dryer from Drimmer A& B Appliance located in Brooklyn, NY. Serial Number: [redacted] Model Number: [redacted] Unfortunately, to my dismay, my unit began malfunctioning. On June **, 2013 a servicemen was dispatched to my house in an attempt to fix my appliance. He concluded that the unit was not heating and the igniter was not glowing. Therefore he replaced the Igniter; however the unit was still not fixed. He believed that the dryer needed a flame sensor, which needed to be order. At this point my frustration began to build. I had to take a day off from work with no positive results produced. On Tuesday, July [redacted], 2013, a serviceman came to my house once again to try and repair the defective unit. The service man replaced the flame sensor, gas coils and high limit t-sat. The unit still wasn’t working. Once again your serviceman concluded that a new control board was needed. AFTER FOUR DIFFERENT REPLACEMENTS BY THE SERVICEMEN, IT IS FAIR TO CONCLUDE THAT THIS UNIT NEEDS TO BE REPLACED AND DRIMMERS REFUSES TO DO SO INSTEAD THEY SUGGEST THAT I "LET THE SERVICEMEN KEEP TRYING TO FIX IT AND THAT IS THE BEST I CAN DO TO HELP" .Desired Settlement: There is no reason why a BRAND NEW unit needs this much work on it. My unit was barely under 6months before it stopped working. I am requesting a new unit be sent to my house and the old one be taken back. As a company that prides themselves on providing service to people, not just machines. I am disgusted with the way they operates; from canceling my appointment the day off and forcing me to take off work, to leaving me without a dryer for months. I need a new unit to replace the obviously faulty unit that is currently in my house wasting space.

Business

Response:

Dear [redacted]

Had this dryer been defective initially, we would have requested a new unit for the customer. However, since a problem first occurred a bout four months later and with the knowledge that dryers are the least problematic of all major appliances it must be stated that we have no idea if unit went bad due to a part that became defective, due to misuse or because of a n accidental liquid spill on the control panel by the consumer. Regardless of which of the possible causes, unit has to be serviced under the guise of the manufacturer's warranty.

In the interim, we are indeed trying to obtain a return authorization from the manufacturer in order to placate the consumer. We will advise consumer if we a re successful in obtaining it.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The Maytag service repair center: My Home Appliance, stated that the unit is a manufacture defect, which demonstrates that I was sold a faulty unit to begin with. After speaking with the service repairman he informed me the only solutions available was for the appliance center to continuously make trips to my home, which would require me to take off from work, in order to try and repair the unit. They did this 3 times and in doing so replaced 5 parts from the dryer. Or for me to contact the store which I bought the appliance from and ask them to replace the unit. The new unit has been serviced three times and as I stated before the problem did not come from me (the consumer) misusing or accidentally spilling liquid on the unit (as Drimmer Appliance's suggested it may have). Furthermore, when the product was shipped to my home, it was not in a crate/box though the unit was supposed to be new. I bought this to the associate's attention, and he informed me that this is because of "shipping purposes", he claimed it makes the transportation of the unit easier on them. This unit was obviously a faulty unit that was temporarily fixed and then resold to me. Unfortunately, I am now left to dry my clothes outside on my fence, which my dryer sits in my basement not functioning. All I am asking for is a new unit before they move to their new location. I am not requesting a refund, I would just appreciate a new dryer that will work as it is intended to. As the response from Drimmer Appliance's states "dryers are the least problematic of all major appliance", therefore I would appreciate a dryer that works as efficiently as Drimmer's expect it to. I appreciate the help in resolving this situation, I have tried to speak directly with the associate that sold me the unit however my complaint has not been acknowledge, until now. Thank you for your help.

Sincerely,

Business

Response:

We fully understand t he consumer's frustration but as stated the issue occurred 6 months after delivery. It is therefore standard for service to get

involved and it is also the very reason that there is a manufacturer's coverage for a year from delivery date. We cannot respond to a n alleged, verbal opinion given by that individual service technician.

We do not sell used appliances.

We cannot dictate to the manufacturer to do as the consumer wishes. What we have done is to contact the manufacturer's representative with all the

documentation involved as well as the Revdex.com's letters on this matter. We are asking that an exception be made by the manufacturer so that we are given a Return Authorization for the appliance.

We are now awaiting an answer which we hope to receive shortly. In the meantime it is advisable for the consumer to accept service.

Thank you