All Moving & Storage

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I live on disability and the ADA has advised me to contact the Attorney general officeWhich I did as I told you on the phone ***I am working with them as well on this matterHe admitted to me that they fired **@ [redacted] .COM FOR screwing up this moveSo therefore his offer and Railroaded job by them in their Huge mistake in every way possible and Joe's aggressive behaviors are extremely uncalled for threatening me and is so unprofessional as a business manI just want my stuff back safe and sound asapSo in all honesty after this hostile situation and them screwing up this moveThey litterly shouldn't be charging hidden delivery fees on top of everything elseI seriously think it's in the best interest for everyone if he either waives the fees or lessons it even more than this because of their impotenceThe Attorney general office advised me to keep the review on all sites so that this an other companies stop this behaviorIt's not my fault for **@ [redacted] .COM screwing up this move and when I asked him about hidden fees added on , he said their wasn't noneJoe trying to take the review off every where just proves that he is a violent man shady business man I didon't exactly what JT SAID TO DOIf I knew Kevin was going to Railroad me with thousands of dollars more than the original quote ahead of timeI wouldn't have let him touch anythingHe added everything on after he loaded the truckSo this is their mistakes and in a hostage situation because this company is Horrifying and extremely incompetentMy beautiful children and I suffer because this company is not doing Honest businessI will be finishing my conversation with the Attorney general office next week and I will work with both [redacted] and themRegardless what any one tells me about any of youPlus JUILA said before there was going to be more fees added on for deliveryThey are a shady dishonest business and until they release my belongings back safe and soundWith either lowering the payment to the original quote JT gave me or waiving it completelyI will have to see what the Attorney general office decides toAgain the documents in my boxes of my beautiful children and I and DNA packed litterly this company stole our identity credit and DNAAs well as my medication and loved ones ashes and everything we own can do lifetime damage to my beautiful children and IBecause they are absolutely incompentantI am in contact daily with the domestic violence business agency who has reports on Joe's aggressive behaviors for my safety reasonsThe way he was being aggressive to me and that other women and on the review she posted about this company and Joe, is extremely uncalled forShame on his mother for raising and abusive son to talk to women in this mannerJoe doesn't realize that I am from [redacted] and women don't tolerate his abusive behaviors and being aggressiveIt's actually grounds to get him arrestedWhich may just happen as I may press charges against himBecause he is definitely not a business man who has respect not only for his customers but women and childrenHe seriously needs anger management and not safe to be around woman and children or anyone for that matter There is absolutely no solid proof he put everything in storage safe and soundAnd things are not missingEven though he removed the review off his [redacted] pageI have copied them all even fromantic the woman who also posted he was aggressiveI reported them to the domestic violence business agency too So as soon as I hear back from the Attorney general office, I will call you [redacted] ONLY!!! I will still be filing a lawsuit against them regardless!! And damages to everything!! Again this could all go away if they were honest and not violent and sucked up the bill for their impotenceBecause no other customers should have to suffer from this nightmare tooAgain I appreciate your help ***, and again I will repeat this againThey Attorney General office advised me in different ways than you saidSo I will take all this into consideration and I will respond as soon as I hear from them And I forewarned Joe not to talk to me the way he did Regards, [redacted]

Ms [redacted] , was picked up on Nov 27th by my authorized agent [redacted] Movers, she was made aware at the time of pickup by the foreman Kevin that the boxes she had were in unacceptable moving condition and that he would not be able to ship them on the truck unless they were repacked/boxed correctly and safelyKevin gave her a discount on most of the packing services only charging Ms [redacted] for a total of wardrobe boxes and specialized/custom crate boxOur agents only use reliable & professional movers who know how to pack, load and unload a shipment of household goods and they don't charge for box tape or for moving blankets all of which was included free of chargeMs [redacted] was also informed that she had more items than that was originally estimated on file and that the additional items would be charged for accordingly she agreed and signed the binding contractWe also setup a delivery based on her earliest requested delivery date of 12/1/2016, Ms [redacted] understood all the terms according to the contract and understood that upon delivery she would need to have a balance of $in cash or a postal money orderWe shipped out Ms [redacted] items to her delivery address in [redacted] , [redacted] zipcode ***, upon arrival of her items Ms [redacted] informed my driver that she didn't have the funds to pay for her delivery and wouldn't be able to arrange for the money at that time my driver informed Ms [redacted] that her items would have to be placed into storage until she can arrange for the payment of her items and that she would be charged additional fees/monies for storage and re-deliveryWe have been in contact with Ms [redacted] throughout this process and have explained that in order for her to receive her delivery she would need to satisfy the remaining outstanding balance as well as the storage & re delivery costs for your review is a copy of the binding contract signed as well as the packing service list charged and all the other documentation signed at the time of pickup with Ms [redacted] and my agent

MS [redacted] WAS MADE AWARE THAT ALL DELIVERIES WERE ESTIMATED TIME AND CAN NOT BE GUARANTEED SINCE IT WAS A GROUND SHIPMENTIN ALL DISCUSSIONS WITH MS [redacted] WE TOLD HER WE WOULD TRY OUR BEST TO DELIVER HER ITEMS BETWEEN JAN 3RD - JAN 5TH BUT THAT TYPICALLY OUR WINDOW FOR DELIVERY FROM [redacted] TO [redacted] CAN TAKE UP TO BUSINESS DAYSMS [redacted] WAS PICKED UP ON DEC 28TH, AS AGREED AND AS STATED SHE DID COMMUNICATE WITH US VIA EMAIL THAT SHE WOULD LIKE TO CHANGE THE MOVE DATES BUT WE ARE FULLY BOOKED UP THE WEEK OF DEC 26TH BECAUSE OF THE HOLIDAYS AND THE END OF THE YEARWE ALSO EXPLAINED THAT BECAUSE OF THE HOLIDAYS DELIVERY DATES COULDN'T BE GUARANTEED AND WE TOLD HER IN OUR EMAIL COMMUNICATIONS THAT WE WOULD TRY OUR BEST TO ACCOMMODATE HER REQUEST FOR DELIVERY BETWEEN THE 3RD AND 5THMS [redacted] RECEIVED HER ITEMS IN A TIMELY MANNER SHE WAS DELIVERED IN LESS THAN THE BUSINESS DAY WINDOW WE GAVE HER AND WHEN SHE CALLED TO SPEAK WITH OUR COMPANY SHE STATED WE BREECH OUR CONTRACT AND THAT SHE HAD IN WRITING THAT HER ITEMS WERE GOING TO BE DELIVERED BETWEEN THE 3RD OF JAN AND THE 5TH, BUT SHE WAS MISTAKEN WE SPECIFICALLY SAID WE WOULD TRY OUR BEST AND SHE EVEN KNEW THAT OUR WINDOW WAS UP TO BUSINESS DAYS TO DELIVERYSO FOR HER TO CLAIM THAT WE BREECH A CONTRACT WHEN SHE WAS FULLY AWARE OF OUR DELIVERY WINDOWS IS AN INVALID CLAIMSECONDLY, UPON PICKUP MS [redacted] DID CONTACT OUR OFFICES TO INDICATE SOME DISCREPANCIES WITH THE ESTIMATE AND THE FINAL CONTRACT WE CORRECTED THE ERRORS SHE NOTED AND WAS ONLY CHARGED ACCORDING TO WHAT WE MOVED AND SERVICES PROVIDEDMS [redacted] ADDED ADDITIONAL ITEMS TO HER TOTAL SHIPMENT AND THAT IS THE REASON FOR THE INCREASE IN PRICING FROM HER ORIGINAL ESTIMATEHER FINAL BILL WAS CHARGED TO THE ACTUAL LIST OF ITEMS WE MOVED AND SHE HAD ADDITIONAL SPACE AND ITEMS THAT TOOK MORE ROOM ON THE TRUCKWE NEVER LIED TO MS [redacted] AND NEVER CHARGED HER FOR ANYTHING SHE WASN'T SUPPOSED TO BE CHARGED FOR AND WE PROVIDED HER WITH A+ SERVICE SHE EVEN NOTED SO ON THE CONTRACT WHEN SHE FILLED OUT THE SURVEY AT PICKUPLASTLY THE CLAIM THAT MS [redacted] THAT WE ARE ANYWAY ASSOCIATED WITH ANY OTHER COMPANY IS FALSEWE ARE MAPMYMOVE, LLC DBA ALL MOVING & STORAGE, WE DON'T HAVE ANY ASSOCIATION WITH [redacted] MOVING OR ANYONE ELSE, SHE HAS GONE ONLINE AND MADE CLAIMS ABOUT OUR COMPANY STATING WE ARE LYING TO CUSTOMERS ABOUT WHO WE ARE THAT IS 100% INCORRECT AND FALSEAS YOU CAN SEE FROM ALL OUR COMMUNICATIONS AND ONLINE WE ONLY DO BUSINESS AS MAPMYMOVE OR ALL MOVING & STORAGE WE HAVE NEVER CLAIMED OR USED ANY OTHER NAME FOR OUR BUSINESSPLEASE REVIEW DOCUMENTS ATTACHED WHICH MS [redacted] SIGNED FOR A BINDING PRICE FOR ALL CHARGES OF $AND AGREED THAT HER EARLIEST DELIVERY DATE WOULD BE JAN 3RD AND THAT OUR CONTRACT STATES DELIVERY CAN TAKE UP TO BUSINESS DAYS TO ARRIVE FROM THE EARLIEST DELIVERY DATE REQUESTED AS MANDATED BY DEPARTMENT OF TRANSPORTATION REGULATIONALSO PLEASE NOTE THAT DEC 31ST, JAN 1ST AND JAN 2ND WERE ALL HOLIDAYS AND NOT CONSIDERED TO BE A BUSINESS DAY AND WOULD NOT BE COUNTED IN THE BUSINESS DAY DELIVERY WINDOWMS [redacted] WAS GIVEN AN ESTIMATE FOR TOTAL ITEMS SHE LOADED A TOTAL OF TOTAL ITEMS AT THE TIME OF PICKUP ON DEC 28TH AND FOR THOSE ADDITIONAL ITEMS SHE WAS CHARGED ADDITIONALLY ACCORDING TO THE TERMS OF HER CONTRACT AND SHE AGREED TO THE BINDING FINAL PRICE FOR EVERYTHING INCLUDED TO BE $

Ms [redacted] was moved out on Jan 21st and received her items as stated within our day windowThe contract she signed which is attached indicates that delivery would be made before Feb 21st , As indicated on her bill of ladingThe items were delivered on Feb 14th to her new home in ***, UtahShe filed a claim with [redacted] Claims Management and she was given a settle amount for $A claim check was mailed to Ms [redacted] by the company on June 5th, Ms [redacted] was very happy with the services and even gave the crew a rating of out and was very happyWe understand that wear and tear can happen which is why there is insurance and a claim process that needs to be doneShe went through the process and the claims department did respond to her in a timely mannerThey were also made aware that they would get a basic valuation coverage on all their items for $cents per pound per article, this shipment did not have any additional insurance coverage addedMs [redacted] should have her claim check already and unfortunately there isn't much else I can do for herShe will need to speak with [redacted] Claims management about the claim settlement directly

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThis company is mis leadingThey quote you one thing over the phone and then put something opposite of that in the contract I work fro a fortune company and we do not allow this as good business practice If you look at the attached document it does have a guarantee date delivery of 1/ When I called on 1/they had no knowledge of my property and delivered it the Friday of that week which is in fact past the days I am also very upset about my personal belonging I was unable to afford to bring due to misleading quote that was originally generated It's again misleading to advise someone you are giving them a quote that is no where near the appropriate service He can continue to quote contract but he is not follow an ethical business practiceA colleague of mind whom I referred had a similar issue [redacted] where his property was delivered early after advising he would not be at the desired destination until the th and it was delivered on the 6th and he had to pay a fee of $for an extra day Keeping in mind he was moving from [redacted] to [redacted] and I from [redacted] to ***Yet his property was picked up a day after mine a arrived sooner than mineWhether the the company wants to take personal responsibility that's fineIn regards to the survey the movers wher polite so yes I gave them a and they had me fill it out in front of them which made me feel uncomfortable given they had my personal property in their possession Would you feel comfortable with that? Honestly the items I had to leave where priceless but they need to be acknowledged for bad business practices and sloppy contractsBy the way which they rush to make you sign after your belongings are packed up in the truckShame on this company they will no longer do business with [redacted] wireless relocation Regards, [redacted] ***

Revdex.com spoke to Joe at business and the following was relayed: In an effort to resolve the situation, the business has agreed to reduce the total amount owed to $1,After the month of January, storage fees will be assessed monthly and the amount will increaseThe business has assured Revdex.com that the customer's items are % secure and in public storageThe business does ask that the customer make a good faith payment in order to accept an agreement in which the business will accept a reasonable payment plan and payment plan time frame with the customer

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I HAVE PICTURES OF THE DAMAGED BOXES & ESPECIALLY THE CHAISE LOUNGE (WHICH CAN'T BE REPLACED)They have some nerve!!!!!!!!!I know I'll never see any money from this, but my daughter did post it on *** of awful they were!
Regards,
*** ***

We gave the customer an update of the delivery ETA and delivered the items within our guaranteed delivery window of 21 Business Days. The contract had the earliest requested delivery date for the 9/15/17 and we delivered on 9/16/17 which is great delivery time. Upon delivery the customer signed...

their inventory contract that everything was delivered and no items were damaged or broken at the time of drop off. We have a signed bill of lading and inventory contract which I have included in my attachments. The customer never called our offices to notify us of any damages or missing items and the customer was informed that the $75 charge for stairs was a valid charge and was informed that such charges maybe added at delivery and signed the contract at pickup which indicates what kind of additional charges they may incur at delivery such as extra flights of stairs, long carry charges, shuttle charges. If the customer would like to file a claim they can visit www.[redacted].com and follow the instructions on the website to complete the claim process online.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

MS. [redacted] WAS MADE AWARE THAT ALL DELIVERIES WERE ESTIMATED TIME AND CAN NOT BE GUARANTEED SINCE IT WAS A GROUND SHIPMENT. IN ALL DISCUSSIONS WITH MS. [redacted] WE TOLD HER WE WOULD TRY OUR BEST TO DELIVER HER ITEMS BETWEEN JAN 3RD - JAN 5TH BUT THAT TYPICALLY OUR WINDOW FOR DELIVERY FROM ** TO ** CAN...

TAKE UP TO 7 BUSINESS DAYS. MS. [redacted] WAS PICKED UP ON DEC 28TH, 2016 AS AGREED AND AS STATED SHE DID COMMUNICATE WITH US VIA EMAIL THAT SHE WOULD LIKE TO CHANGE THE MOVE DATES BUT WE ARE FULLY BOOKED UP THE WEEK OF DEC 26TH BECAUSE OF THE HOLIDAYS AND THE END OF THE YEAR. WE ALSO EXPLAINED THAT BECAUSE OF THE HOLIDAYS DELIVERY DATES COULDN'T BE GUARANTEED AND WE TOLD HER IN OUR EMAIL COMMUNICATIONS THAT WE WOULD TRY OUR BEST TO ACCOMMODATE HER REQUEST FOR DELIVERY BETWEEN THE 3RD AND 5TH. MS. [redacted] RECEIVED HER ITEMS IN A TIMELY MANNER SHE WAS DELIVERED IN LESS THAN THE 7 BUSINESS DAY WINDOW WE GAVE HER AND WHEN SHE CALLED TO SPEAK WITH OUR COMPANY SHE STATED WE BREECH OUR CONTRACT AND THAT SHE HAD IN WRITING THAT HER ITEMS WERE GOING TO BE DELIVERED BETWEEN THE 3RD OF JAN AND THE 5TH, BUT SHE WAS MISTAKEN WE SPECIFICALLY SAID WE WOULD TRY OUR BEST AND SHE EVEN KNEW THAT OUR WINDOW WAS UP TO 7 BUSINESS DAYS TO DELIVERY. SO FOR HER TO CLAIM THAT WE BREECH A CONTRACT WHEN SHE WAS FULLY AWARE OF OUR DELIVERY WINDOWS IS AN INVALID CLAIM. SECONDLY, UPON PICKUP MS. [redacted] DID CONTACT OUR OFFICES TO INDICATE SOME DISCREPANCIES WITH THE ESTIMATE AND THE FINAL CONTRACT WE CORRECTED THE ERRORS SHE NOTED AND WAS ONLY CHARGED ACCORDING TO WHAT WE MOVED AND SERVICES PROVIDED. MS. [redacted] ADDED ADDITIONAL ITEMS TO HER TOTAL SHIPMENT AND THAT IS THE REASON FOR THE INCREASE IN PRICING FROM HER ORIGINAL ESTIMATE. HER FINAL BILL WAS CHARGED TO THE ACTUAL LIST OF ITEMS WE MOVED AND SHE HAD ADDITIONAL SPACE AND ITEMS THAT TOOK MORE ROOM ON THE TRUCK. WE NEVER LIED TO MS. [redacted] AND NEVER CHARGED HER FOR ANYTHING SHE WASN'T SUPPOSED TO BE CHARGED FOR AND WE PROVIDED HER WITH A+ SERVICE SHE EVEN NOTED SO ON THE CONTRACT WHEN SHE FILLED OUT THE SURVEY AT PICKUP. LASTLY THE CLAIM THAT MS. [redacted] THAT WE ARE ANYWAY ASSOCIATED WITH ANY OTHER COMPANY IS FALSE. WE ARE MAPMYMOVE, LLC DBA ALL MOVING & STORAGE, WE DON'T HAVE ANY ASSOCIATION WITH [redacted] MOVING OR ANYONE ELSE, SHE HAS GONE ONLINE AND MADE FALSE CLAIMS ABOUT OUR COMPANY STATING WE ARE LYING TO CUSTOMERS ABOUT WHO WE ARE THAT IS 100% INCORRECT AND FALSE. AS YOU CAN SEE FROM ALL OUR COMMUNICATIONS AND ONLINE WE ONLY DO BUSINESS AS MAPMYMOVE OR ALL MOVING & STORAGE WE HAVE NEVER CLAIMED OR USED ANY OTHER NAME FOR OUR BUSINESS. PLEASE REVIEW DOCUMENTS ATTACHED WHICH MS. [redacted] SIGNED FOR A BINDING PRICE FOR ALL CHARGES OF $2100.00 AND AGREED THAT HER EARLIEST DELIVERY DATE WOULD BE JAN 3RD 2017 AND THAT OUR CONTRACT STATES DELIVERY CAN TAKE UP TO 21 BUSINESS DAYS TO ARRIVE FROM THE EARLIEST DELIVERY DATE REQUESTED AS MANDATED BY DEPARTMENT OF TRANSPORTATION REGULATION. ALSO PLEASE NOTE THAT DEC 31ST, JAN 1ST AND JAN 2ND WERE ALL HOLIDAYS AND NOT CONSIDERED TO BE A BUSINESS DAY AND WOULD NOT BE COUNTED IN THE BUSINESS DAY DELIVERY WINDOW. MS. [redacted] WAS GIVEN AN ESTIMATE FOR 49 TOTAL ITEMS SHE LOADED A TOTAL OF 81 TOTAL ITEMS AT THE TIME OF PICKUP ON DEC 28TH AND FOR THOSE ADDITIONAL ITEMS SHE WAS CHARGED ADDITIONALLY ACCORDING TO THE TERMS OF HER CONTRACT AND SHE AGREED TO THE BINDING FINAL PRICE FOR EVERYTHING INCLUDED TO BE $2100.00

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I live on disability and the  ADA has advised me to contact the Attorney general office. Which I did as I told you on the phone [redacted]. I am working with them as well on this matter. He admitted to me that they fired **@[redacted].COM FOR screwing up this move. So therefore his offer and Railroaded job by them in their Huge mistake in every way possible and Joe's aggressive behaviors are extremely uncalled for threatening me and is so unprofessional as a business man. I just want my stuff back safe and sound asap. So in all honesty after this hostile situation and them screwing up this move. They litterly shouldn't be charging hidden delivery fees on top of everything else. I seriously think it's in the best interest for everyone if he either waives the fees or lessons it even more than this because of their impotence. The Attorney general office advised me to keep the review on all sites so that this an other companies stop this behavior. It's not my fault for **@[redacted].COM screwing up this move and when I asked him about hidden fees added on , he said their wasn't none. Joe trying to take the review off every where just proves that he is a violent man shady business man.  I didon't exactly what JT SAID TO DO. If I knew Kevin was going to Railroad me with thousands of dollars more than the original quote ahead of time. I wouldn't have let him touch anything. He added everything on after he loaded the truck. So this is their mistakes and in a hostage situation because this company is Horrifying and extremely incompetent. My beautiful children and I suffer because this company is not doing Honest business. I will be finishing my conversation with the Attorney general office next week and I will work with both [redacted] and them. Regardless what any one tells me about any of you. Plus JUILA said before there was going to be more fees added on for delivery. They are a shady dishonest business and until they release my belongings back safe and sound. With either lowering the payment to the original quote JT gave me or waiving it completely. I will have to see what the Attorney general office decides to. Again the documents in my boxes of my beautiful children and I and DNA packed litterly this company stole our identity credit and DNA. As well as my medication and loved ones ashes and everything  we own can do lifetime damage to my beautiful children and I. Because they are absolutely incompentant. I am in contact daily with the domestic violence business agency who has reports on Joe's aggressive behaviors for my safety reasons. The way he was being aggressive to me and that other women and on the review she posted about this company and Joe, is extremely uncalled for. Shame on his mother for raising and abusive son to talk to women in this manner. Joe doesn't realize that I am from [redacted] and women don't tolerate his abusive behaviors and being aggressive. It's actually grounds to get him arrested. Which may just happen as I may press charges against him. Because he is definitely not a business man who has respect not only for his customers but women and children. He seriously needs anger management and not safe to be around woman and children or anyone for that matter.  There is absolutely no solid proof he put everything in  storage safe and sound. And things are not missing. Even though he removed the review off his [redacted] page. I have copied them all even fromantic the woman who also posted he was aggressive. I reported them to the domestic violence business agency too.  So as soon as I hear back from the Attorney general office, I will call you [redacted] ONLY!!! I will still be filing a lawsuit against them regardless!!  And damages to everything!!  Again this could all go away if they were honest and not violent and sucked up the bill for their impotence. Because no other customers should have to suffer from this nightmare too. Again I appreciate your help [redacted], and again I will repeat this again. They Attorney General office advised me in different ways than you said. So I will take all this into consideration and I will respond as soon as I hear from them.  And I forewarned  Joe  not to talk to me the way he did.  Regards,
[redacted]

Ms. [redacted], was picked up on Nov 27th by my authorized agent [redacted] Movers, she was made aware at the time of pickup by the foreman Kevin that the boxes she had were in unacceptable moving condition and that he would not be able to ship them on the truck unless they were repacked/boxed...

correctly and safely. Kevin gave her a discount on most of the packing services only charging Ms. [redacted] for a total of 4 wardrobe boxes and 1 specialized/custom crate box. Our agents only use reliable & professional movers who know how to pack, load and unload a shipment of household goods and they don't charge for box tape or for moving blankets all of which was included free of charge. Ms. [redacted] was also informed that she had more items than that was originally estimated on file and that the additional items would be charged for accordingly she agreed and signed the binding contract. We also setup a delivery based on her earliest requested delivery date of 12/1/2016, Ms. [redacted] understood all the terms according to the contract and understood that upon delivery she would need to have a balance of $2126.82 in cash or a postal money order. We shipped out Ms. [redacted] items to her delivery address in [redacted], ** zipcode [redacted], upon arrival of her items Ms. [redacted] informed my driver that she didn't have the funds to pay for her delivery and wouldn't be able to arrange for the money at that time my driver informed Ms. [redacted] that her items would have to be placed into storage until she can arrange for the payment of her items and that she would be charged additional fees/monies for storage and re-delivery. We have been in contact with Ms. [redacted] throughout this process and have explained that in order for her to receive her delivery she would need to satisfy the remaining outstanding balance as well as the storage & re delivery costs.  for your review is a copy of the binding contract signed as well as the packing service list charged and all the other documentation signed at the time of pickup with Ms. [redacted] and my agent.

Ms. [redacted] was moved out on Jan 21st and received her items as stated within our 21 day window. The contract she signed which is attached indicates that delivery would be made before Feb 21st , 2017. As indicated on her bill of lading. The items were delivered on Feb 14th to her new home in [redacted],...

Utah. She filed a claim with [redacted] Claims Management and she was given a settle amount for $90.00. A claim check was mailed to Ms. [redacted] by the company on June 5th, 2017. Ms. [redacted] was very happy with the services and even gave the crew a rating of 10 out 10 and was very happy. We understand that wear and tear can happen which is why there is insurance and a claim process that needs to be done. She went through the process and the claims department did respond to her in a timely manner. They were also made aware that they would get a basic valuation coverage on all their items for $0.60 cents per pound per article, this shipment did not have any additional insurance coverage added. Ms. [redacted] should have her claim check already and unfortunately there isn't much else I can do for her. She will need to speak with [redacted] Claims management about the claim settlement directly.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This company is mis leading. They quote you one thing over the phone and then put something opposite of that in the contract.  I work fro a fortune 50 company and we do not allow this as good business practice.  If you look at the attached document it does have a guarantee date delivery of 1/3.  When I called on 1/3 they had no knowledge of my property and delivered it the Friday of that week which is in fact past the 7 days.  I am also very upset about my personal belonging I was unable to afford to bring due to misleading quote that was originally generated.  It's again misleading to advise someone you are giving them a quote that is no where near the appropriate service.  He can continue to quote contract but he is not follow an ethical business practice. A colleague of mind whom I referred had a similar issue [redacted] where his property was delivered early after advising he would not be at the desired destination until the 7 th and it was delivered on the 6th and he had to pay a fee of $350 for an extra day.  Keeping in mind he was moving from [redacted] to [redacted] and I from [redacted] to [redacted]. Yet his property was picked up a day after mine a arrived sooner than mine. Whether the the company wants to take personal responsibility that's fine. In regards to the survey the movers wher polite so yes I gave them a 8 and they had me fill it out in front of them which made me feel uncomfortable given they had my personal property in their possession.  Would you feel comfortable with that? Honestly the items I had to leave where priceless but they need to be acknowledged for bad business practices and sloppy contracts. By the way which they rush to make you sign after your belongings are packed up in the truck. Shame on this company they will no longer do business with [redacted] wireless relocation. 
Regards,
[redacted]