All My Sons Moving of Jacksonville, Inc.

We are sorry for all the problems that happened during this moveIn order for our Good Name for this company to continue we are willing to offer the customer a $refund if this is acceptable we will refund it asap

As per Florida regulations we have to have a formal claim processed by the customer to start this process he needs to call ###-###-####Once we have all the paperwork we can proceed with the customers claimIn the meantime we apologize for any damages we may have caused.Thank You*** ***

TWe have reached out to Mr. [redacted] through our local office and our Corporate office to resolve this issue and his response is as follows. (Please Review)The charges were reviewed with Mr. [redacted] before he scheduled the move and upon confirmation of the move before coming. The charges were...

explained in detail, however if there was a misunderstanding in the charges we are willing to issue a $200.00 credit to rectify the situation.Please advise, this is his reponse You [redacted] scam artists best decide real quick to refund me part of the $1,000.00 you received for a 23 mile local move. First, your workers said they arrived at 8:45, yeah right. He said he parked the truck at the wrong [redacted] building after he was told three times what building, where to go and what apartment. Then they parked the truck far enough out of the way so it would take them longer to back and forth. The white lazy [redacted] employee decides he’s going to roll my kitchen table on the cement until he wad told not to do that. The other one breaker my pedestal and thinks it’s funny. “Oh I backed into it”, haha. You ripped me off, now I going to show you what social media, print and other forms of information feels like. The Revdex.com will be informed of how you rip people off with your hidden fees and threats of holding someone’s move hostage until you get your money. You thought you were slick by calling and trying to be a nice guy asking how your employees were doing. I can care less if you don’t loose any business from the barrage of negative attention your fixing to get, but, the people will know that your a rip off artist. You got it? ell us why here...

I have already refunded the customer $200.00 and offer our apologies for the problems the customer had.Tell us why here...

WE told Mr [redacted] the move which was booked last minute was done by the hour we had no idea the time it would take to do the move. The deposit was for the minimum which was 633.00 the balance which would be paid upon delivery. the balance which was 370 was paid to us then. WE told the customer that...

was the balance not the total cost of the move.

First we at ALLMYSONS extend and have extended are condolences to your friend. The only reason the move took longer is that we had to not only load the customers furniture we had to pack him as well. The apartment was in total disarray the only reason we didn't unpack was the customer to save...

money. Our men gave 100% effort to take care of this customer if the customer accepts we would be willing to Give the customer a 5% discount. Thank YOu for your help in this matter Tell us why here...

AS per  Mr. [redacted]  Complaint we charged them $2300.00 we actually charged them only $2121.95 which included packing supplies and the actual packing of his kitchen which was not part of the scope of the move. Thank You for your help in this matter. Tell us why here...

Tell us why here...First off, I want to apologize for not getting back to her the next day about the damage to the floor. The number for customer care, which is right on her receipt, is ###-###-####. Her move was from Riverplace apartments and we had to use the freight elevator, which of course made...

the move longer, because of this we took the customer off the clock for over an hour for her inconvenience. During the course of the move we called to make sure that the customer was happy with the job we were doing and was told to call if there was any problems. But because of our stellar reputation we would like to offer the customer a 10% discount with the time off the clock. This would be over a two hundred and fifty dollar discount.

We have taking Ms. [redacted] completely out of our system. She will not be receiving any more calls. We are sorry for her inconveniences.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The elevator was reserved and was not used by anyone else during this process. The elevator would stay on the floor until prompted by the movers to go to the first floor and back up. They did not have to ever wait on an elevator. Moving into the building with the movers who set up all my furniture I paid $750 total. I think this is a poor excuse for a lack of experience and qualified work. I would be happy if they would refund $350. The move should have not taken over 6 hours max. There was not any boxes to move only two rooms of furniture.
Regards,
[redacted]

In reference to Mr. [redacted]'s complaint. There were several issues on the move that had changed the contract which in turn had altered the price. In good faith to Mr. [redacted] we have sent him a release for a credit. Once this form is returned we will be able to issue the refund.  If you have...

any further questions please feel free to contact us.

We have removed her from our call list as of 07/07/2016. We apologize for her numerous calls and will not call her again.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Refund has been made for the full 1200.oo dollarsTell us why here...

First off I would like to apologize for any and all damages are movers may have caused. In order to go to the next step we will need the customer to call ###-###-####  which is the number for customer care. Who will take all the information to start the claims process.

Tell us I am sorry to  hear that we have not been able to resolve Mrs Kinsey claim request however we did process the claim in accordance with the standard valuation of .60 per pound per article as regulated by the state of Florida. At this time I would like to offer Mrs Kinsey the opportunity to get several estimates to repair items and see what we can do to go over and above the standard valuation that has already been offered. If we could be of any further assistance in this matter please do not hesitate to call anytime.why here...

The claims department...

has offered me $407 to cover the damages; however, my bedroom set was $3,000.  Due to the negligence of the movers, it is permanently damaged.  There are chucks of wood that are missing, also there is a crack in the middle of the bed.  There are 4 poles that weigh 100 pounds each that are completely ruined, beyond repair.  The media chest is damaged beyond repair, as well.  The amount of money offered by their claims department is a complete insult.  I paid almost $700 for the move, yet they only want to offer me $407 for my practically brand  new furniture that they damaged. 
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]