All My Sons Moving of Jacksonville

We have taking Ms [redacted] completely out of our systemShe will not be receiving any more callsWe are sorry for her inconveniences

Refund has been made for the full 1200.oo dollarsTell us why here

I have already refunded the customer $and offer our apologies for the problems the customer had.Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Tell us I am sorry to hear that we have not been able to resolve Mrs Kinsey claim request however we did process the claim in accordance with the standard valuation of per pound per article as regulated by the state of FloridaAt this time I would like to offer Mrs Kinsey the opportunity to get several estimates to repair items and see what we can do to go over and above the standard valuation that has already been offeredIf we could be of any further assistance in this matter please do not hesitate to call anytime.why here

First off I would like to apologize for any and all damages are movers may have causedIn order to go to the next step we will need the customer to call ###-###-#### which is the number for customer careWho will take all the information to start the claims process

WE told Mr [redacted] the move which was booked last minute was done by the hour we had no idea the time it would take to do the moveThe deposit was for the minimum which was the balance which would be paid upon deliverythe balance which was was paid to us thenWE told the customer that was the balance not the total cost of the move

The claims department has offered me $to cover the damages; however, my bedroom set was $3, Due to the negligence of the movers, it is permanently damaged There are chucks of wood that are missing, also there is a crack in the middle of the bed There are poles that weigh pounds each that are completely ruined, beyond repair The media chest is damaged beyond repair, as well The amount of money offered by their claims department is a complete insult I paid almost $for the move, yet they only want to offer me $for my practically brand new furniture that they damaged Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Tell us why here...First off, I want to apologize for not getting back to her the next day about the damage to the floorThe number for customer care, which is right on her receipt, is ###-###-####Her move was from Riverplace apartments and we had to use the freight elevator, which of course made the move longer, because of this we took the customer off the clock for over an hour for her inconvenienceDuring the course of the move we called to make sure that the customer was happy with the job we were doing and was told to call if there was any problemsBut because of our stellar reputation we would like to offer the customer a 10% discount with the time off the clockThis would be over a two hundred and fifty dollar discount

In reference to Mr***'s complaintThere were several issues on the move that had changed the contract which in turn had altered the priceIn good faith to Mr [redacted] we have sent him a release for a creditOnce this form is returned we will be able to issue the refund If you have any further questions please feel free to contact us