All My Sons Moving & Storage of Birmingham, Inc.

We were billed far more than our estimate
Items were broken or otherwise missing
We were billed over $more than our estimateThe manager told me this was due to errors by the person who came out and did our assessmentI don't think that's a just cause
They moved our belongings into our apartment and into a storage facility
While moving items into our apartment they damaged a door and also broke several items but did not tell usWe were left to find the items afterwards
We moved into our house last week, and upon moving our things out of the storage facility we found items were missing and some were broken and thrown over the top of items in the front so we could not see them
Overall I feel that the situation was not handled well by the company at all

Damaged furniture during move, missing money, employee lied to me, and repeated non-returned calls to business to discuss
Antique chest has scuff mark, new night stand purchased 6/for $370+ tax was chippedLoud noise was heard in hallway & when I asked lead man if they dropped something, he said "no" that guy dropped his phoneFound out later from man who dropped a mahjongg game in case that he had dropped it, case was damaged, several pieces thrown loosely into moving box, and mahjongg money bag containing approximately $was missingMahjongg bag was one of a kind! Have called All My Son times to discuss and see what they were willing to do, always assured they would see that proper person would receive info, but no one has yet to callThey never finished moving all my items, pots & pans, and miscellaneous items, I had to finish myselfPut scuff marks on freshly painted floors of apartment complexThey charged me for their time to clean up their marks which were not all

When our furnishings were delivered to our home in SC we were not informed of damage to items Damage was hidden behind a door facing wall
This was our 2nd time using All my Sons, *** 1st experience was a good one 2nd, not so great We moved from ***, Al to ***, SC Our delivery date was 12/1/My husband dealt with *** After our delivery we discovered cushions that had been cut with a blade These items were hidden behind a door with the cuts facing the wall #2, I had a framed lobster pic that was destroyed during the move Movers response was we aren't responsible *** was contacted on separate occasions No help except call the Service Dept The only response is a letter with a $payout that they think is reasonableI sent an email about the letter on 1/16/& of course no response These cushions were will take over hundreds of dollars to try and get matching fabric, if we can find it We were asked to send pictures and we did A

Moving with these guys was terribleIf you don't watch their every move they're as slow as turtlesThey dropped and broke a ridiculous number of commonly moved itemsTable that I saw go on the truck never reappearedApathetic employees and managementHorrible experience that I still have nightmares about

Had a great experience with All my sonsDwain was professional and got the job done swiftlyI will definitely will be using them again

I was purposely over charged by the movers of this companyWas given no resolution nor a follow up call as I told I would get by the owner
On or about 2/8/an estimator for this company came out to my home to give me an estimate on my moving services with this company and I was told they would send me an estimate due to the fact that I was packed up without needing furniture "wrapped" or broken down and there system was not set up to figure without needing that service so what we did agree upon was the fact that this was at least 3hrs or less and I was contacted by a repfrom this company who informed that the minimum would be 2hrs and I agreed to go forward with the move and left a deposit as requiredI then sought help from family members with moving all items that could be to lesson my move so when the day came for me to be moved and the one mover came inside he immediately got an attitude saying this is it? I said yes because I needed to keep my move down to my minimum an

Recently moved into a homeThe previous owners used All My Sons MovingThey left a hole in wall and when asked about it act like they couldn't have
Recently on August 8th I moved into a new homeThe previous owners used All My Sons MovingThey left a hole in wall and when asked about it the movers act like they couldn't have possibly placed a hole in the wall coming down the stairs in a tight turnI told the previous owner and he spoke with themThey told him that they would deal with me directlyI called All My Sons and they told me that they could only deal with the person they provided service toTwo different stories are being told and I have yet to receive a call from the corporate office or the local Birmingham office about the hole placed in the wallThis is the worst response time and customer service/claims I have ever seen in my lifeThey should replace the hole that they placed in my wallThis is unacceptable service and very unprofessional by the actual movers

The moving company came out and gave me an estimate for my moveThe day of the move, the movers came out and quit and would not move me
I contacted the company to have their estimator to come out and give me an estimate for moving meThe estimator did come out, look at everything and give me an estimated cost for the moveNo problems or concerns were mentioned or raised by the estimator on her visitThe company called me to schedule a moving dateThe day of the move, three movers arrivedThey asked me to show them everything that was to be moved, and I did soThey then proceeded to take to minutes to position their truck for loading my stuffTwo of the men were simply standing around while the third person positioned the truckThe other two did not begin to even attempt to start bringing items out of the houseI moved most of the items out of the second and third bedrooms, and into the living room and onto the deck while they were standing around waiting on the truck

Moving with these guys was terribleIf you don't watch their every move they're as slow as turtlesThey dropped and broke a ridiculous number of commonly moved itemsTable that I saw go on the truck never reappearedApathetic employees and managementHorrible experience that I still have nightmares about

The moving company moved my furniture and appliances to my new home on April 1st causing damages that they said would be repaired and have not
Specifically a electric range was dropped shattering the glass doorDamage to bed frames and tile floor and drywallI was told that the customer service manager would contact me and send a appliance repairman out to fix the electric rangeI've since not been able to get in contact with anyone at the companyThey refuse to return my calls

We have moved several times because of my job and this one was the worst experience This time, this was a local move It was an easy move for the movers as well I had already taken most of our things, but I hired All My Sons to move a few dressers, an fridge, washer, dryer, and a couple of game tables We also had a large piece of furniture in storage But, they didn't have to move beds, clothes, dishes, etc The move should have taken about 2-hours
My move was scheduled to start at 8am At 7:45am, I received a call that due to DOT requirements, the driver could not arrive until 10-10:30am I get it I work with DOT every day But this was poor scheduling and the last-minute notice wasn't pleasing, but I was willing to let it slide But the driver did not arrive until 11:45am I had an important appointment at 2pm that day I told the driver we needed to get moving He replied saying his boss called him at 10am wanting to know if he could work Now, I finally know the truth
At first, the guys were moving well They loaded up the house in about minutes I was pleased Then we dropped by our storage unit and the driver was more interested in looking at our pictures or checking out our motorized toys At this point, I knew he was dragging his feet and running up the clock They finished the move in about 4.5-hours We were moving to a new home that we built They scratched the staircase in two places pretty severely
I spoke to the supervisor and told him about my complaints He asked me what I was looking for I told him I would leave the resolution up to him, but I knew if I ran my business with this type of communication and lack of urgency, I would lose my customers He responded, "Well, you were moved today and the guys have to get paid." So, I paid, but I promised myself I would leave reviews everywhere I could I was completely disappointed

On 06/14/2016, "All my sons" performed the packing of my home & loading onto a truckThey took twice the estimated cited time and left my pots behind
On June 14, 2016, "All my sons" performed the packing of my home and loading onto a truck, in Birmingham AlabamaThey took twice the estimated cited time of hours on average (thus they charged for hours of labor) and also charged me for an hour of "travel time" for minutes of travelThey were almost forgetting my patio furniture if I had not pointed it out, and failed to pack my pots and pansOn June 21, when I returned to the property to finalize vacating the premises, I noticed the pots and pans and gave them a call (XXX XXX XXXX)at 9:a.mI was told that they would get back to me shortly to determine how they could solve the problemTo this day, I have yet to hear back from them; however, I was charged $1,for their packing services of a 2BR aptI ultimately, had to rent a small Uhaul vehicle to transport th

Broke dryer knob while movingPromised to replace
While unloading my dryer, mover broke dryer knobHe admitted that he did and promised to have it replacedThis was on July I have repeatedly called and asked about this issue and was told "it has been ordered" or "it is on back order" or "I will come out there and fix it myself" (this from ***), or "I will discuss this with management and get back to you"Now, when I call, *** is busy and he will not return my call

Unacceptable I will never use them again!
' Late first of all I found out I was scheduled as a 'workin? and not an official move ? when I scheduled this move months ahead
' movers arrived telling me that they were extremely tired and had just come off another job right when I opened the door
' Between the constantly complaining, staying on cell phones and staying in truck running up the clock, I was appalled at the lack of customer service skillsSitting in cab on phone, smoking breaks and just hanging out directing the traffick flow of "nothingness" as there was nothing being loaded
' Taking approximately minutes to rest between each loadI had hired a 4th mover to help them who was unaffiliated with the SONS just to get something done and this kid who was half their size did twice the work but could only stay hours
' After hours of this I went to truck " why were all of them in the truck all the time and no one coming back and forth" *** - who was co

I had hired All My Sons Moving and they damaged, scratched and dented my new refrigeratorThey refuse to contact me regarding my claim
I had hired All My Sons Moving and they damaged, scratched and dented my new refrigeratorThey refuse to contact me regarding my claimI originally contacted *** at the *** AL location regarding the damage on 6-18-17, the day after the move and he was going to send a claim packet from corporateTwo weeks passed with no packet reaching meI called and was told again that a packet would be arriving by mailOn 7-11-yet another call was madeThis time the claim form was emailed to me but the date listed on the form was not the actual date of when I notified AMS of the damageI had the form notarized and emailed it back with pictures asking for someone to contact meI still have not had anyone return my calls

I had such a bad experience with All My Sons, that I didn't even get moved! I had used them twice before and didn't have a problem. The day before my move this last time, they called me to confirm and said they would be there in the afternoon. When I scheduled, over a month before, I specifically asked for a morning appointment. When I talked to Chris, he told me that lady is in Texas and if I had used them before, I should've known the time I was given wasn't correct. He told me she is new, so he couldn't do anything about it. He had a snarky attitude and laughed and I told him I didn't think it was funny. I had family coming to help move me and now I have to pay for HIS mistake. He kept putting it back on me! What kind of business blames the client? Then he told me they are busy so there is nothing they can do to help me move on time. This was the worst experience and I was put in a panic less than 24 hours from my move. I will NEVER book them again. I called Two Men and a Truck and got an appointment right away, and I didn't have to put down a deposit.

Not only did our movers start complaining right off the bat, they had a terrible attitude the whole time. It was clear that they were unprepared and should have had more men helping. They acted like we did not tell them that our apartment had stairs. They assumed that we had an elevator. Eight hours later, they were finally done. The next day, I noticed that two of my very expensive controlled substance prescriptions were missing from my bedside table. Granted I should have known better than to leave them in the drawer, but I shouldn't have to be worried about something like that. The bottles remained, but all of the pills inside were gone. I called three days in a row after I noticed. I was told every time that they would talk to a district manager and then get back to me. I never received a call back. When I called the last time, the man asked me why I took the prescriptions and what exactly they were for. I told him that that is personal information, but again both prescriptions were controlled substances, so therefore they are expensive and it's illegal to be in possession of them without a prescription from a doctor. He then told me he would call the movers and see what they had to say. I politely said to him, "do you really think they are going to admit that they did this??" He seemed to be clueless. Again, I was promised a call back, but I never received one. These prescriptions cost me hundreds of dollars that I will not get back, nor will I get the pills back.

I wish I had thought to research this company BEFORE I used them! Have never worked with a more un-professional crew. The 2 men seemed to work very slowly and would stop periodically to smoke or use the cell phone. When I originally spoke with someone (a man) to discuss the move, I specifically asked if his crew had experience in taking down and putting up a Sleep Number bed. He said, "Oh, sure. They do it all the time". Well, neither of the 2 young guys they sent had ever moved one. They did seem to have it put back together (as evidenced by it inflating properly), but they had left the remote control to the movable frame back at the old place. Later that night when I obtained the remote and got back to the new place, the remote does not operate the frame. The remote lights up, but the bed does not move. Now, I will have to pay to get someone from the Sleep Number bed place to come out here. They had trouble moving 3 of my larger pieces, and were not actually able to get two of the pieces moved into the rooms at the new place. One of the pieces, a tall oak entertainment center, they said they could not stand it up (this was going in a basement apt with low ceiling), but they still had it on the dolly. However, I suggested they take it OFF the dolly and try to move it a different way, and it stood right up with 3 or so inches to spare! How "professional" was that? I had to tell them how to do their job. These 2 men laughed and cut up the ENTIRE day. They arrived at my house at 0930 and didn't finish until 5:00pm. I feel like they were purposely slow. Maybe that is the drawback to using an "employee owned" business.

This company was hired for us by family and it was our families first an LAST time to use this company. Movers were late, seemed frustrated that they had to move out stuff especially up stairs. Left furniture and belongings even those boxes up at our home we were leaving. Just all around crappy job. When unpacking movers deliberately put boxes in wrong places, I'm guessing because they didn't want to carry them upstairs. When it came time for billing charges were of course higher than discussed and included some crap fee for ' re folding their quilts'! They brought their quilts. Their moving description on their website states they do all of these things and take care of the customer. I call BS! After reading other reviews I see this is standard operating procedure for this company. Lesson learned, we will do our due diligence before hiring a service. But guaranteed it will not be this company ever again.

I suppose there are bad reviews on any job site. Well, I do not have a bad review. The three men sent to move me received five stars. They got to my home a tad early and never stopped or broke stride. I am a 61-year-old single lady....to be honest....I dreaded this move. Well, I could see right off that my fears were unwarranted. Thank you to the three men that treated me with respect (as well as my things), worked like ants, and saved me money ......as they worked hard and quickly.

I have referred them to two other families that are using them. I can only hope they get the excellence I received.

One more thing.....Chris (from the office) called after about two hours to check and see how things were going. He also called at the end of the day.

Five stars for me!!

Deb